Ds Furniture

Interesting

DONT BUY HERE
If i could give a 0 i would.
Purchased a print here, which cost a few £100 and when putting it up the d ring that holds the cord to the picture came off. Luckily this happened when we were manoeuvring it so it dropped onto the settee top.
Took it back to the shop for a refund, which they refused to give.
The salesman said that they had sold 1000s of these prints and not one had been returned with this fault. He went on to imply that we had purposely opened the d ring...
I contacted Carmarthenshire County Council and was put through to Consumer Advice, who said that i should get a full refund through right to reject as stated in the Consumer Rights Act 2015. But still the salesman/manager refused.
He offered to replace the hook only, which was not good enough as it was brand new and had not even been hanging on the wall. After a further few exchange of words he did offer to take the print back but only received 80% of buying price.
I have made further enquiries with other organisations and all advised that a full refund should have been given.
I telephoned the store to find out the salesman/managers name, and the female who answered the phone refused to give it, saying that they were not allowed to give out the managers name.
Never buy here or Happy Homes as they are the same company.
Have written a letter of complaint to the owners and a copy to Trading Standards.