Europcar Cardiff Roath

A bit disappointed so far I rented a vehicle nothing arrived yet. Still waiting at my hotel. I'm told now someone will collect me to take me to the depo. Nobody has arrived yet..

"Staff at Cardiff Roath branch are always helpful and polite. Service provided is always 10/10. Plus great rewards and and upgrades with the privilege club. Would definitely recommend Europcar to everyone I know."

"After being let down by 2 large National companies (Budget & Thrifty). I came to Europcar who were fantastic and luckily had a van at short notice, Which was great. Van was bigger then expected but this worked out to my advantage as it was easier to load with the extra headroom. I would definitely recommend and use again when needed. Price was great.

Had car delivered to home. Checked for damage and found 4 more scratches not listed on paperwork. Attempted contact with Dealer-no reply between 4pm and 6 pm despite several attempts. Not impressed!
We'll see what happens on handover.

Always use europcar always been easy and hassle free an always very helpful. Have also been given a free upgrade on few occasions

Worst service i have ever witnessed. The staff are rude and do not care about the way they speak to customers. They will tell you to call them back for a replacement but when you do call them back its like they wished you would just go away, if you are looking to rent a car i would advice to go to enterprise, they provide a much better service, you will have to pay slightly more but trust me it is worth it. I look after my disabled mother when im not working and when her mobility vechile is being mended i have to speak with the clowns at eurocar to sort out a car for my mother and trust me its always hassle, i have even had problems with managers. When ever i need my own hire car its never through europcar. My advice is to stay well away from them.