Fussells

Bought my property through Fussells 7 years ago - they were rude, abrupt and arrogant. Just about to sell my property and wouldn't touch them with a barge pole I'm afraid. Never under estimate the power of a bit of polite customer service in the long-term survival and reputation of your business.

First Class Professionals - Have been clients of this firm for some years now and they are the most professional people we have dealt with as our letting agent. They are a font of knowledge both legal and practical. They provide an efficient and fast service. Great communicators, experts in their field and without hesitation we highly recommend.

Having had a bad experience and being let down by another local Estate Agent, we paid a visit to Fussells Caerphilly. Deb in the office, having fantastic local knowledge, found us the perfect property. The process with Fussells was seamless, having exchanged and completed within 7 weeks of starting our conveyancing.

Fussells, (in particular Deb), kept us up to date with everything. We cannot fault this Estate Agent, who also gave us the personal touch. Well done Fussells we love our new house.
Would recommend Fussells to anyone who is looking to buy and sell.

Deb you are a star!!!

I went to view a house with Fussells. the last time I will. House had been sold more than a week before, no one told me, I telephoned to say I was running late and they said the viewing was yesterday and I hadn't turned up. I said the viewing was booked today Wednesday, I was then told today is Thursday not Wednesday, I said I think you better check as today is Wednesday, they said OH YEH IT IS, ANY WAY THE HOUSE IS SOLD.
I asked to speak to the manager and was then met with a load of verbal abuse and the telephone slammed down mid conversation.
Well Fussells there are now hundreds of estate agents throughout Cardiff and now online, and I for one will not be calling on you again for a viewing, in fact I will rather put a note through the seller's door telling them how much I adore the service you provide and offer them a direct sale with me as a result.

I have known Charles and his company for many years and it is refreshing to see a family business doing so well. It is certainly reassuring for people to know that they can rely on a firm with so much experience and expertise.