Gateway Cycles

Amazing first class service, more than helpful recommended to all

Phoned up for some help to see what size head set I would require for a Scott Genius and was met by an ignorant combative attitude from the outset by a store helper that seemed to have no clue whatsoever. I have phoned several bike shops in the past and they have been only too happy to help. Very poor indeed, looks like this shop deserves the reputation it has for poor service, terrible bike mechanics and over priced work. I would have thought the store help, should have a basic knowledge of the bike brands they carry and not have to look things up on a computer. Ill get a head set from another more helpful store deserving of my money. Disgusting! AND THE RESPONSE TO MY COMMENT. I REST MY CASE. THANKS AGAIN.

1st class service fixed my bike while we had coffee saved my ride and holiday

Massive thanks to the guys in the shop who hooked me up on Saturday. Breaking your rear shifter 75km from home is a nightmare - they had a look, were unable to fix it and then adjusted the block manually - meaning I could get up the hills on my way home. Absolute life savers on a horrendous wet day.

Shocking experience, ignorant, unhelpful staff. Enquired about a bike fitting for a military charity cycling tour and was told a bike fitting would cost £120 and I would have to wait until she was available as she was busy (I can appreciate this as its school holidays, but it's the way I was told). Will not be returning to this bike shop. Lousy service, overpriced, poor selection of kit.

Popped in for a tubular after a puncture looked to ruin my holiday.
Great knowledge and service.
Thanks very much