Halifax

Always very helpful and friendly!

Friendly staff, large area, don't feel enclosed

I visited the Halifax store Bridgend recently and found that the customer service was awful, I was greeted by a lady with short blonde hair who waved me away in an attempt to speak to the person behind me, I then stood there waiting until someone could be bothered to serve me! Absolutely outraged:)

THE SERVICE WE HAVE RECEIVED HAS BEEN NO LESS THAN AWFUL. NO TWO STAFF WE ENCOUNTERED SANG FROM THE SAME HYMN SHEET, AND AS A RESULT OF THIS WE HAD TO MAKE AT LEAST 4 OR 5 APPOINTMENTS TO THIS BRANCH.THIS WILL COME TO AN END WHEN i CLOSE THE 6 ACCOUNTS, BELONGING TO MY GRANDCHILDREN. BUT IT WOULD APPEAR THAT NOT ONLY THE INFORMATION WHICH I HAVE BEEN GIVEN IS INACCURATE BUT ALSO TODAY,4/12/15, I HAVE ATTEMPTED TO CONTACT THE BRANCH THERE IS NOONE TO ANSWER THE TELEPHONE (5 CALLS MADE BETWEEN 09.00 AND 13.18)