Keys Property Management (Wales) Ltd

Unprofessional agency !!I can't give less than a star .

Very unhappy the way we've been treated over the last week. Promised numerous phone calls/emails about a property, felt that we wasn't kept in the loop when the company was communicating with the landlord with enquiries. The advert for the property mentioned no details about issues with pets, so we (my partner and I) wanted to progress and push through as quickly as possible due to giving our current landlord a month notice without having to wait an additional month on top.

We both agreed on a date where we would view a property. When we turned up, we waited half an hour, no sign of anyone. This was organised after 5pm so there was no-one to contact as the office was closed. Very frustrating. Especially that my partner had to leave work earlier than usual and just the pure distance we had to travel. After my partners strongly worded (yet tasteful) Facebook message (around 6pm) we were suddenly contacted out of the blue saying "they'd text and left a voicemail" to let us know they didn't receive the keys and that the viewing has been cancelled.

The most frustrating aspect was that we had to keep chasing the company for responses over the course of two days. I'm pretty sure we called them at least 5/6 times and spoke to someone where we were advised "I'm just waiting to hear back from the landlord", "I'll ring you back in 20mins", "I'll email you over some documents", "I've spoke to one of the joint landlords and they need to speak to the other about the pet". I understand that we're not the only customers but to be updated on what was going on should have been standard.

Keys have an outstanding customer friendly policy when it comes to agency fees. But it felt that they couldn't keep up with the promises they'd given, which eventually led to a breakdown in communication and made us completely withdraw our interest from the property.

Unbelievable number one

For several years now the team at Keys have managed my rental property. They are always one step ahead when it comes to property management. Couldn't imagine a better service.

Best Letting agency in Ammanford !!! Highly recommend been a landlord with Keys property management for a good few years and had no problems. they manage all my properties.

Called to arrange a viewing approximately six weeks ago.
Was promised a call back. Am still waiting.

Been a landlord with keys for 8 years. Great service, never had a problem with any tenants and any issues I have been contacted about prior to any works being carried out so I know the cost first.