Kwik Fit Aberystwyth

Ordered 4 new tyres online and opted for the Hunter Hawkeye tracking and adjustment. Tyres were competitively priced but by far not the cheapest. Black Circles were cheaper but it was the advanced tracking that got me to opt for Kwik Fit. When dropping my car off I parked in one of the bays and checked in. I was told it would be about an hour and that was it; no confirmation of what I'd ordered or anything. An hour later I returned to an empty reception building and made myself a complimentary cup of tea (a nice and much appreciated touch). After a couple of minutes a mechanic came in to assure me that my car "won't be much longer", I thanked him and he walked out again. I then noticed the TV screen above the desk which mirrored the computer running the Hawkeye software, which my car was just about to have done. I saw the mechanic input my car's details but he had entered the later model of my vehicle (which has a different specification to mine) and was about to begin. It was only after I had stopped a staff member and alerted them of their error that they acknowledged their mistake and happily adjusted the software to reflect my model. The tracking would've been all wrong had I not let them know and I would've wasted almost £50. The actual tracking took about 45 minutes, this was on top of the initial hour I was quoted. Once finished, I had to sign a couple of forms and I was on my way. I was not informed about what had actually been done during the tracking, which is contrary to what I had heard from other people; they were given a printout of the car before and after tracking and an explanation as to what had been done. I was also not informed about the importance of re-torquing after getting wheel work done (apart from a small notice in the window), this was surprising. The entire visit just felt like I was being rushed, which is ironic seeing as it almost took double the time I was initially given. All this being said, however, I definitely notice a difference in the ride smoothness and cornering of my vehicle. The new tyres were also quite good value and I enjoyed the free unlimited tea and coffee. Only time will tell if the Hawkeye is noticeably better than a less advanced tracking and alignment method but in future I don't think I'll bother. Tyre price will definitely be the deciding factor next time they need replacing.

Didn't let me put photos of my new car just braught a 16 plate ford fiesta eco boost and they totally broke my side skirt and totally denied it and said it was like it when I braught it then hidden in the office and when I went to leave they left the boot open wouldn't go here again total mugs 😠

Ordered 4 new tyres online and opted for the Hunter Hawkeye tracking and adjustment. Tyres were competitively priced but by far not the cheapest. Black Circles were cheaper but it was the advanced tracking that got me to opt for Kwik Fit. When dropping my car off I parked in one of the bays and checked in. I was told it would be about an hour and that was it; no confirmation of what I'd ordered or anything. An hour later I returned to an empty reception building and made myself a complimentary cup of tea (a nice and much appreciated touch). After a couple of minutes a mechanic came in to assure me that my car "won't be much longer", I thanked him and he walked out again. I then noticed the TV screen above the desk which mirrored the computer running the Hawkeye software, which my car was just about to have done. I saw the mechanic input my car's details but he had entered the later model of my vehicle (which has a different specification to mine) and was about to begin. It was only after I had stopped a staff member and alerted them of their error that they acknowledged their mistake and happily adjusted the software to reflect my model. The tracking would've been all wrong had I not let them know and I would've wasted almost £50. The actual tracking took about 45 minutes, this was on top of the initial hour I was quoted. Once finished, I had to sign a couple of forms and I was on my way. I was not informed about what had actually been done during the tracking, which is contrary to what I had heard from other people; they were given a printout of the car before and after tracking and an explanation as to what had been done. I was also not informed about the importance of re-torquing after getting wheel work done (apart from a small notice in the window), this was surprising. The entire visit just felt like I was being rushed, which is ironic seeing as it almost took double the time I was initially given. All this being said, however, I definitely notice a difference in the ride smoothness and cornering of my vehicle. The new tyres were also quite good value and I enjoyed the free unlimited tea and coffee. Only time will tell if the Hawkeye is noticeably better than a less advanced tracking and alignment method but in future I don't think I'll bother. Tyre price will definitely be the deciding factor next time they need replacing.