Lloyds Bank

I have only recently started using the services of Lloyds bank and I find the counter experience to be quite painful. I went to Lloyds on Tuesday 2nd May following the bank holiday at about 10.30 - 11 am only to find myself in a queue of 15 people awaiting counter service from just 1 counter staff!!! I was there for ages - there were other staff floating about but just 1 on the counter. Today I needed to use the bank again - due to it being the day after a bank holiday again I decided to leave my business until the end of the day to avoid the long queues. I had checked the website for opening times which were conflicting - one said 5pm closing whilst another said 4.30 closing. I entered the bank at 4.16pm only to find the blinds down and the counters closed. Myself and another customer waited a while to find out what was going on, when a staff member turned up to tell us that the counter service was indeed closed since 4.15pm. I mentioned that the info online says 4.30/5pm and she told me that it's now 4.15pm - apparently these are the 'new rules'. Don't you people at Lloyds bank want your customers?? Making up these new rules and not communicating them with the people that are keeping you in your jobs. Next you will be closing the Gorseinon branch as you have already done in Pontarddulais (which is the branch I would have been using if it were still open!).