Neuadd Chwaraeon Tyddewi / St Davids Sports Hall

Set yourself a challenge for 2019 🏊‍♂️ 🏊‍♀️ 🚲 🏃🏼‍♀️ 🏃‍♂️
Gosodwch her i chi yn 2019!

PEMBROKESHIRE LEISURE STAFF WIN TOP AWARD
Staff at Pembrokeshire County Council’s leisure centres in Tenby, Haverfordwest, Milford Haven, Fishguard, Crymych, Pembroke and St Davids have been praised for their outstanding customer service - after scooping a major award.
The Pembrokeshire Leisure service won ‘Best Customer Experience’ in the local authority category of the 2018 Customer Engagement Academy Awards.
... Crymych Leisure Centre, the smallest of the seven centres, has been singled out for particular praise.
The centre beat off competition from more than 800 other local authority leisure centres in the UK, Australia and North America to win ‘Club of the Year’ and ‘Best Leisure Centre Customer Experience’.
Mike Cavanagh, Head of Cultural, Leisure and Registration Services, said: “This is a fantastic achievement and I'm thrilled for the team at Crymych and the wider leisure staffing team across all our centres.
“A truly remarkable achievement from a truly remarkable team.”
The 2018 Customer Engagement Academy awards – newly launched this year - were based on scores collated through a system called NPS (Net Promoter Scores).
Pembrokeshire Leisure was among the first services to introduce NPS, which allows centres to receive daily feedback on customer experience, and benchmark their results against others in the industry.
Kelly Gittins, manager of Crymych Leisure Centre, said more than 90% of the comments received through the NPS system are praise for the centre’s staff.
“We have so many comments about how helpful and friendly the staff are, how they’ve gone out of their way to help people, listened to ideas and given the customer a good experience,” she said.
“Crymych is a very friendly, tight-knit community, and I think they really appreciate the facilities and the staff here. It’s fantastic that they’ve been recognised with this award.”
She added that the NPS system also helps staff to respond promptly to any issues.
“We monitor the scores and comments daily, and it allows us deal with any problems very quickly. It’s also helpful when it comes to our programming – for example, if people want extra spin classes we take these comments into account when we plan our next programme.”
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Welcome to 2019! We hope you have had a great festive season and enjoyed everything this great time of year has to offer. If you are feeling like you want to hit the ground running in 2019 ( no pun intended! ) then you have come to the right place. The teams all over our Pembrokeshire Leisure sites are looking to help you achieve your goals and set you on the right track. Click on the link below to find out more….... www.pembrokeshire.gov.uk/leisure-getting- star…/new-year-2019
Croeso i 2019! Gobeithio eich bod wedi cael gwyliau braf a mwynhau popeth sydd ar gael yr adeg wych hon o’r flwyddyn. Os ydych yn teimlo eich bod eisiau achub y blaen yn 2019, yna fe ddaethoch i’r lle iawn. Mae’r timau ymhob un o safleoedd Hamdden Sir Benfro’n ceisio helpu i chi gyflawni eich amcanion a’ch rhoi ar y trywydd iawn.
Cliciwch yma am fwy o fanylion
www.sir-benfro.gov.uk/dechrau-arni/blwydd yn-newydd-2019
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