Pcq Solutions Ltd - Pc-Q

Apologies for anyone not being able to phone in to the Llanidloes office: We're upgrading our phones as part of our new VoIP product that we're rolling out nationwide :D
Please email contact@pc-q.co.uk or support@pc-q.co.uk and our phones will be back online shortly.

May the 4th be with you.

Happy Bank Holiday!

Alert: Web/Email Server Upgrade:
Today at 17:45 (5:45pm) we will be beginning a massive server upgrade to improve our services.
This will mean that many of our services will be offline for approximately 1 hour whilst we work to bring the upgrades online. This will include all email accounts and websites hosted with us. Here is the schedule:
... 17:45 - Websites hosted with us will go offline 17:50 - Emails will go offline 18:15 - Websites back online 18:15 -19:45 - Emails will be back online
But don't worry! Everything will be exactly as you left it, and we hope you will enjoy the improved service as a result.
Also, this will not affect your broadband!
Please email support@pc-q.co.uk if you have any questions :)
Jason - PCQ
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Don't forget, you can always email support@pc-q.co.uk 24/7
Happy Easter :)

E-Mail Server update on issues - BRUTE FORCE ATTACK
5 engineers have been investigating the fault which has caused much disruption for thousands of our client's and hundreds of businesses all over the UK getting to their mailboxes. No loss of mail has occurred, the issue has been clients gaining access to view mail.
During this time we have discovered no actual issue with the servers but that it was being overloaded in waves with a 'brute force' attack from multiple location...s globally.
The attack is ongoing and until this settles we have increased our mail servers security and the allowable number of failed password attempts. If you find yourself blocked from being able to access mail please get in touch by phoning during office hours or by asking someone you know to email our 24/7 support team support@pc-q.co.uk with your name and email address and one of the team will check the ban lists to enable access.
Services have been running smoothly today with 4 short outages as we rolled out configuration changes. The attack is quickly declining as incoming attempts are blocked much faster (3 failures).
Hope all is running well if you have issues please get in touch so one of the team can assist.
PCQ Team.
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Update: At 11:15 UTC we can confirm the issue with PCQServer1 have been resolved - All email services have been resumed.
If you're still struggling, please restart your computer and try once more, and if not please phone 01686411000 for support.
Thank you for your patience :)
... Jason
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Good morning folks,
We do apologise, we are experiencing service issues with PCQ's server1 responsible for mail deilvery for thousands of mailboxes. If you are experiencing issues mail is being sent and received by your mailboxes just your access to it isn't currently working.
Rest assured, we are dealing with this at the highest priority and none of your mail will be lost.
... If you want to receive updates please raise a support ticket either by emailing or visiting our support page on https://pc-q.co.uk
***Just a note - This will have *zero* effect on your broadband connections or your webhosting***
Jason :)
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PC-Q now ships all parcels with plastic free wrap & tape. Reducing impact wherever we can :) https://pc-q.co.uk/environmental-statemen t/

Remember: we accept and recycle used ink cartridges, so please don't just throw them away! Also, councils won't accept them for recycling either!

We're getting more reports that fraud/scam callers are targeting people in the area, our advice when dealing with a unsolicited phone call is: 1. Hang up 2. Make a note of the time, date and the number you received a call from. 3. Visit https://www.actionfraud.police.uk/ to make a report.
... The more reports the police receive, the easier it is for them to act on the problem.
Stay safe everyone :)
Jason - PCQ
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Llanidloes Free Wifi Essential maintenance being performed between 11pm to 11:50pm (03/01/2019)Llanidloes Free Wifi Essential maintenance being performed between 11pm to 11:50pm (03/01/2019)

Flexible monthly computer home care options regardless of where you purchased from :) Get the best, hassle-free protection, cloud backup, and PCQ support. More options see here: https://pc-q.co.uk/care-support-home

Thank you for your support over 2018 enabling PCQ's growth throughout this year.
Our opening times over the festive holidays are shown below :)
Please note our support is as always 24/7/365 so you can get help even on Christmas day!
... Please be aware the out of hours service will be operating on minimal staffing levels and waiting times may be slightly higher than usual. Once again, thank you from everyone here and look forward to serving and supporting you in 2019.
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