Reviews
I would advise to stay clear of this place, it is fortunate to be getting 1 star from me i am a guest at pontins and ordered a delivery, recieved a phone call to let me know my order was at the gate in which i thought was great customer service only to arrive at the gate and realise my order was wrong!
After a heated debat on the phone with the manager i went to the Pizza Pan shop to explaine what was wrong to be over talked and told i was wrong and recieved an order from a diffrent pizza shop, accidents happen however i had to raise my voice with the manager so he would listen only to be confronted by the manager with him screaming he would knock me out!
Disgusting customer service was not very helpfull and just wanted to pass on the blame and pocket the money aswell as have a fight!....desperate springs to mined! I would avoid this place there is more trust worthy kebab/Pizza shops in Prestatyn my advice would be go elswhere.
Absolutely shocking. Dough was not only not cooked in the middle but was like a flour paste. Outside deep pan was burnt. Chips were under cooked. I ordered a mozzarella with extras and my partner ordered a Pizza pan special. Both were the same. Only had about 4 pieces of pepperoni on his which was cut I to thirds to look more. If i could take it back I would. Would NOT recommend.
Every customer that came in was told 20 min wait. We waited 35. Staff more interested in take away than customers. Mild and hot chilli sauce on menu. Had child with me, was given the one and only sauce - Very hot.
We thought we would try some where new. Wish we had stuck with what we knew.We have just spent over £30 at this take away.
Firstly the positives points, the food was delivered within a acceptable amount of time. The delivery driver was polite and the chips were edable.
Negatives, we did not receive a free garlic bread as specified on the just eat app. When we quiered this with the takeaway the customer service was shocking. We got told that on the app it states that this offer can not be used in conjunction with any other offers. (We also purchased a family meal deal).
This information is incorrect and I double checked this on the app. I rang the takeaway to inform them of this and the attitude of the chap I spoke to was condescending and rude. Apparently they have been with just eat 7 years and never had a customer say that before and I was trying it on.
The food: probably the worst £30 worth of food ive spent. The chicken tika kebabs were chopped up chicken with bone and gristle throughout. My friend actually found this out the hard way and chocked on a bone . Plus they got the order wrong.
The burger was burnt and even the dog did not eat it.
This Pizza was greasy.
So yeah moral of the story. Stick with what you know !!!
Great food, great prices! Delivered to pontins 😅
Ordered a quarter pound burger with barbecue sauce they sent one with chilly sauce so I rang up to change it and they sent another burger what was wrong as well
Undercooked pizza, hardly any chicken in it and lathered in cheap cheese. To make matters worse, staff are obnoxious and rude to customers. This place was great about 3 yrs ago, gone to the dogs now! Avoid.
Don't even bother with this place rubbish food messes orders up and then when I phoned for a refund manager swore at me don't even bother with this place.
Great little pizza place. Had food a few times, ordered through just eat and walk in. No difference in the service. Was all good