Sinclair Volkswagen

This perfect spacious car is available to reserve today! 😍 #Volkswagen #Tiguan #UsedCar
Find out more and book a test drive: https://bit.ly/2V4hDzT

Our superb new 4x4 with luxury as standard. The new Touareg now comes with a staggering 0% APR finance PLUS £2000 towards your finance. Get in touch to find out more.

The new T-Cross First Edition - Be First 😍 #Volkswagen #T-cross
Find out more here: https://bit.ly/2VcBPA0

Everyone loves a Golf 😍 #Volkswagen #Golf #UsedCar
Reserve it now: https://bit.ly/2VfynnS

You'll definitely enjoy the sun in this car 😎 #Volkswagen #Tiguan #NewCar
Find out more about it: https://bit.ly/2FLXVUm

Happy New Car Day to our fab customers Tony, Amanda & Jan Smart who collected their new Tiguan Match from our Sales Executive Ross today! 😊
Thank you from everyone at Sinclair Volkswagen Port Talbot and we hope you have many miles of happy and safe motoring! 🚗

The Touareg in white is just 🔥 😍 #Volkswagen #Touareg #UsedCar
Find out more and reserve: https://bit.ly/2FMJwHB

Thank you to our Sales and Service teams at Sinclair Volkswagen Newport for their superb effort during March - celebrating in #tinyrebel Newport!

A big congratulations to our customers - Mr and Mrs Waite (covered car) on collection of their new Tiguan and Mr and Mrs Evans on collection of their new Polos! 📸 😀
Thank you from everyone at Sinclair Volkswagen Newport and we hope you have many miles of happy and safe motoring! 🚗

Nothing can really match this legendary car 😎 #VOlkswagen #Golf #UsedCar
Find out more and book a test drive: https://bit.ly/2Fvjk41

It's a beautiful day at Sinclair Volkswagen Newport and we have a 19 reg Polo GTI in stock that's just waiting to be enjoyed in the great weather! 😍☀️
Call us to find out more about this rare, stunning vehicle! 📞
https://bit.ly/2UmwQiM
... #rarecar #polo #pologti #gti #volkswagen
See More

This car is so sleek 😍 #Volkswagen #Arteon #UsedCar
Find out more and book a test drive today: https://bit.ly/2CyVSB8

Designed to meet the challenges of the modern world 💪 #VOlkswagen #POLO #NewCar
Find out more: https://bit.ly/2UOH2O2

❗️❗️❗️MANAGERS SPECIAL ALERT❗️❗️❗️
We have a very luxurious & elegant family car that was previously driven by our Sales Manager. This vehicle comes with a very high specification with modern technology. Whether you have/haven’t considered one of these I really urge you to try it for yourself and plus it’s one of the cheapest around! 📞 us now on 01656353784 or 📧 vwbridgend@sinclairgroup.co.uk

Rough terrain or city driving - this car can adapt to anything 👌 #Volkswagen #Touareg #UsedCar
Book your test drive to see for yourself: https://bit.ly/2FviVP3

Start your adventure 😎 #Volkswagen #Tiguan #NewCar #SUV
Find out more and enquire now: https://bit.ly/2OmKkWt

It's a stunning Monday here in Newport so we're brightening up your newsfeed with some stunning red cars we have in stock!
📸 Featured in the images are: 📸 Golf GTD 18 plate manual Polo Match Edition 67 plate manual... Beetle Sport 64 plate manual with upgraded alloys! Golf Match Edition 65 plate manual with Parking Pack!
Enquire today to find out more!
See More

📸🎉 Congratulations to Emily who picked up her new Golf from Newport this week, changing from a Polo! 🎉📸
Thank you for choosing us again and we hope you have many years of happy and safe motoring! 😀🚗
#newcar #golf #volkswagen #happy

Even the dog is turning his head to look at the Volkswagen Up! 🐕 #Volkswagen #Up #Newcar
Enquire and get yours today: https://bit.ly/2uh0Yhj

love love love my new Tiguan. Thank you to the lovely Holly at Sa1 Swansea and the guys behind the scenes. First class customer service. would recommend to any one. I have bought new cars in the past but never received customer service like i did this time. Thank you again xxx

VW Swansea, went in to browse, sales Guy Tom was a dream, no pressure, courteous and very helpful, what a change not to have all the salesman bullshit thrown at you, keep up the good work TOM !!

Thank you so much to the staff at Sinclair Volkswagen Newport for a really good customer experience from start to finish. We were given fantastic customer care throughout, excellent communication this week while I’ve been waiting to collect the car even down to little details like making us endless lattès and biscuits! I’d like to give a special thank you to Sasha in the Newport branch for amazing customer service yesterday and over the weekend! This time last week I had no intention of getting a new car just a yet, but after a test drive and her talking me through the best car options for me I drove away with a new Golf yesterday and I’m so in love with it � she even threw in the golf car mats and a data plug free of charge! Would definitely recommend ��

Picked up my new car today from port talbot and I'm in absolute love! Thank you so much, best car dealership for customer service I have ever experienced - So friendly, kept me very informed via email and contacting me throughout the whole process. I loved the video updates I received, it's so much nicer than having to phone and chase us dealerships for progress, you don't need to because Sinclair vw has it all covered and you are informed the whole time!! Brilliant!!

It took only 6 days for me to purchase and pick up my car. Such an easy process and could rely on them to answer all my questions, Jared found me the best deal possible for the right amount of money. Couldn't thank him enough!! Even got to unveil my car which was the highlight of my morning before driving it!! Thank you Jared, very happy customer today :-) x

Picked up my new Polo SE last week from the Cardiff branch, and I wish I could give more than a 5 rating. Was such an easy process, from start to finish. I love the car, Danielle and Amy who I dealt with were both amazing!



I will defiantly be dealing with VW Cardiff for many years to come

Just want to say a massive thank you to the VW Swansea branch. The team are absolutely lovely, and made me feel welcome from the start. Especially Andrew Bowen who helped me find the car that I wanted! He was an absolute gem, answered all the questions and any queries I had. He helped me with everything. Thank you so much! ♡

Just like to say a big thankyou to Tom Hong and the Sinclair's VW Swansea team on the amazing service I've received all the way through my new car experience! Always there if I needed any advice ! Thankyou so much , I love my William the 2nd ��

Im very quick to complain but i want to counter balance that with a positive review! After 4 issues with a simple service in mid December (3 very minor issues but 1 worryingly basic issue and potentially catastrophic for my engine) i returned the car to Sinclair on Monday. The "worrying" issue was resolved but i wanted to express my concerns with someone. My wife and i were invited in to Lee's office, the Aftersales Manager, where i was greeted with a very amaible bloke which u couldnt help but instantly feel at ease with. He patiently listened to my concerns which were verified by their computer records and most importantly, sympathised. He wasnt defensive at all. As compensation he has offered to carry out a couple of small jobs on my car FOC, and fitted it in just a week later. Coincidentally, another problem on the car has arisen since the service and he has agreed to cover half the cost of this work too! Today, i cannot fault the customer service i have received from Sinclair, in particular from Lee. Thank you. It is much appreciated! And guess what - when it comes to changing my car in about 12 months time, i will be very much considering visiting u. I just hope u have an immaculate used Passat estate GT or Rline 2.0TDI DSG on ur forecourt! Thank you.

EDIT!

Id put more stars if i could! Long story made short, had a couple of issues with my service when it went in before xmas. Spoke to the Aftersales Manager and he offered a deal i couldnt refuse. He took my car in with a weeks notice, gave me a courtesy car, resolved the issues i had PLUS fixed a couple of ourstanding faults FOC! All in all the service ive received from Cardiff VW this past week has been second to none. From the Aftersales Manager, the lady on the service desk who was absolutely amazing and the technicians in the workshop who didnt give up on a certain issue until it was sorted. Thank you Cardiff VW. I am one very happy customer. This is a lesson on why you should use the main dealer!

I used to have a very negative opinion about VW Bridgend due to several ignored calls and emails when trying to book my Skoda Octavia VRS in for an Air Con service and just decided to go elsewhere but I must say I’ve given them a second chance in the last 6 months for MOT in October, another visit in November which I got a great price on a Cam Belt & Water Pump change and Brake Fluid change lastly this month - must say the quality of service has vastly improved to what it was 18 months to 2 years ago with several new faces in the Servicing Team. I’d really recommend to anyone to take their VAG car there being as no SEAT or Skoda dealer in Bridgend as they offer the same services and are competitively priced.

I recently purchased a new GTE Advance from VW Bridgend and I have to say that the customer service I received was outstanding. Nick in sales couldn’t have been more informed, helpful and professional. An absolute pleasure to deal with. I also had great customer service from Elis who went above and beyond. I’ll be going out of my way to continue to use you as my main servicer and supplier despite moving further away. Well done VW Bridgend!

Great service from Justin at the Bridgend branch. Really helpful and friendly, no-pressure service. Gave me all the options, and I’m thrilled to bits with my new Golf!

Excellent service with the vw port Talbot team would recommend them to anyone looking for a new or used car great people to get along with and they really do put the customer first ��

Bridgend Sinclair Service dept - would 100% recommend they are absolutely brilliant and helpful. Very pleased with the work carried out on my car, and the ease of the process of booking in and collecting my car is due to the service desk staff. From start to finish I couldn’t be happier.

Car service carried out in Cardiff branch last week, I booked online for £159. When I dropped car off they confirmed what I was having done, upon pick up the price was £175. When I asked why they said for oil as requested. The additional oil charge was removed when I explained that I didn’t authorise it and luckily I had an email to prove it. This isn’t the first time something extra has been added at bill time. It feels like a con and I expect better!

Took car in for 1st service, less than a week later oil change service notification coming up. Phoned them and they said must have forgot to reset it and to bring it back in!! Not the service you would expect from VW

Really not happy as my car went in for a full respray and they have sprayed over the chips with you can still sea they didn't spray my wingmirrors and I have over spray on my door rubbers and a sharp edge on my bonnet I have taken my car back there 3 times and they still can't do it professionaly I really am gutted as I am a vw really not worth paying £3907.00 a back street spray garage would of cost my £1200 and they couldn't do any worse than Sinclair I really am fucked up with other people's incompetence never again

I was completely disgusted and disappointed in the service provided by the Newport branch. I took my car in for a service and upon completion I was told that the windscreen washers were in operable and I would book in again to get them sorted. It turned out to be just a fuse. 2 days later I discovered that it was leaking brake fluid from the back very very badly, this should’ve been noticed by the service people across the back wheels. When taking it in they tried to charge me further. I will not be returning to the dealership again and I will not be buying another Volkswagen car again.

First car for my daughter, amazing sales team BUT after service shocking!! We’ve emailed and called several times regarding the cars spare key which was meant to be given to us once they had received it but nothing???

Now cars full of water, still under warranty and they want £75 to put it on diagnostics and £400 if it’s a leak ���

Thanks for all your help @newport Volkswagen

Car booked in for a service and MoT today with the Newport Branch, collected from the office no issues, phone call to tell me it was all ok and being returned - thought to myself this is all good. Get back to the car and get in with a mate to drop off at the station on the way home and the car stinks of cigarettes, looks like it’s only been half valeted as well. Drop mate off and ring Newport, ‘sorry mate you’ve missed the service department call back in the morning.....’ wouldn’t even take a log of call or anything! Turned a positive experience into a complete bitter taste, so it’s now my job to chase them to fix the awful smell they’ve left in my car.... not what I’d call positive customer service

love love love my new Tiguan. Thank you to the lovely Holly at Sa1 Swansea and the guys behind the scenes. First class customer service. would recommend to any one. I have bought new cars in the past but never received customer service like i did this time. Thank you again xxx

VW Swansea, went in to browse, sales Guy Tom was a dream, no pressure, courteous and very helpful, what a change not to have all the salesman bullshit thrown at you, keep up the good work TOM !!

Thank you so much to the staff at Sinclair Volkswagen Newport for a really good customer experience from start to finish. We were given fantastic customer care throughout, excellent communication this week while I’ve been waiting to collect the car even down to little details like making us endless lattès and biscuits! I’d like to give a special thank you to Sasha in the Newport branch for amazing customer service yesterday and over the weekend! This time last week I had no intention of getting a new car just a yet, but after a test drive and her talking me through the best car options for me I drove away with a new Golf yesterday and I’m so in love with it � she even threw in the golf car mats and a data plug free of charge! Would definitely recommend ��

Picked up my new car today from port talbot and I'm in absolute love! Thank you so much, best car dealership for customer service I have ever experienced - So friendly, kept me very informed via email and contacting me throughout the whole process. I loved the video updates I received, it's so much nicer than having to phone and chase us dealerships for progress, you don't need to because Sinclair vw has it all covered and you are informed the whole time!! Brilliant!!

It took only 6 days for me to purchase and pick up my car. Such an easy process and could rely on them to answer all my questions, Jared found me the best deal possible for the right amount of money. Couldn't thank him enough!! Even got to unveil my car which was the highlight of my morning before driving it!! Thank you Jared, very happy customer today :-) x

Picked up my new Polo SE last week from the Cardiff branch, and I wish I could give more than a 5 rating. Was such an easy process, from start to finish. I love the car, Danielle and Amy who I dealt with were both amazing!



I will defiantly be dealing with VW Cardiff for many years to come

Just want to say a massive thank you to the VW Swansea branch. The team are absolutely lovely, and made me feel welcome from the start. Especially Andrew Bowen who helped me find the car that I wanted! He was an absolute gem, answered all the questions and any queries I had. He helped me with everything. Thank you so much! ♡

Just like to say a big thankyou to Tom Hong and the Sinclair's VW Swansea team on the amazing service I've received all the way through my new car experience! Always there if I needed any advice ! Thankyou so much , I love my William the 2nd ��

Im very quick to complain but i want to counter balance that with a positive review! After 4 issues with a simple service in mid December (3 very minor issues but 1 worryingly basic issue and potentially catastrophic for my engine) i returned the car to Sinclair on Monday. The "worrying" issue was resolved but i wanted to express my concerns with someone. My wife and i were invited in to Lee's office, the Aftersales Manager, where i was greeted with a very amaible bloke which u couldnt help but instantly feel at ease with. He patiently listened to my concerns which were verified by their computer records and most importantly, sympathised. He wasnt defensive at all. As compensation he has offered to carry out a couple of small jobs on my car FOC, and fitted it in just a week later. Coincidentally, another problem on the car has arisen since the service and he has agreed to cover half the cost of this work too! Today, i cannot fault the customer service i have received from Sinclair, in particular from Lee. Thank you. It is much appreciated! And guess what - when it comes to changing my car in about 12 months time, i will be very much considering visiting u. I just hope u have an immaculate used Passat estate GT or Rline 2.0TDI DSG on ur forecourt! Thank you.

EDIT!

Id put more stars if i could! Long story made short, had a couple of issues with my service when it went in before xmas. Spoke to the Aftersales Manager and he offered a deal i couldnt refuse. He took my car in with a weeks notice, gave me a courtesy car, resolved the issues i had PLUS fixed a couple of ourstanding faults FOC! All in all the service ive received from Cardiff VW this past week has been second to none. From the Aftersales Manager, the lady on the service desk who was absolutely amazing and the technicians in the workshop who didnt give up on a certain issue until it was sorted. Thank you Cardiff VW. I am one very happy customer. This is a lesson on why you should use the main dealer!

I used to have a very negative opinion about VW Bridgend due to several ignored calls and emails when trying to book my Skoda Octavia VRS in for an Air Con service and just decided to go elsewhere but I must say I’ve given them a second chance in the last 6 months for MOT in October, another visit in November which I got a great price on a Cam Belt & Water Pump change and Brake Fluid change lastly this month - must say the quality of service has vastly improved to what it was 18 months to 2 years ago with several new faces in the Servicing Team. I’d really recommend to anyone to take their VAG car there being as no SEAT or Skoda dealer in Bridgend as they offer the same services and are competitively priced.

I recently purchased a new GTE Advance from VW Bridgend and I have to say that the customer service I received was outstanding. Nick in sales couldn’t have been more informed, helpful and professional. An absolute pleasure to deal with. I also had great customer service from Elis who went above and beyond. I’ll be going out of my way to continue to use you as my main servicer and supplier despite moving further away. Well done VW Bridgend!

Great service from Justin at the Bridgend branch. Really helpful and friendly, no-pressure service. Gave me all the options, and I’m thrilled to bits with my new Golf!

Excellent service with the vw port Talbot team would recommend them to anyone looking for a new or used car great people to get along with and they really do put the customer first ��

Bridgend Sinclair Service dept - would 100% recommend they are absolutely brilliant and helpful. Very pleased with the work carried out on my car, and the ease of the process of booking in and collecting my car is due to the service desk staff. From start to finish I couldn’t be happier.

Car service carried out in Cardiff branch last week, I booked online for £159. When I dropped car off they confirmed what I was having done, upon pick up the price was £175. When I asked why they said for oil as requested. The additional oil charge was removed when I explained that I didn’t authorise it and luckily I had an email to prove it. This isn’t the first time something extra has been added at bill time. It feels like a con and I expect better!

Took car in for 1st service, less than a week later oil change service notification coming up. Phoned them and they said must have forgot to reset it and to bring it back in!! Not the service you would expect from VW

Really not happy as my car went in for a full respray and they have sprayed over the chips with you can still sea they didn't spray my wingmirrors and I have over spray on my door rubbers and a sharp edge on my bonnet I have taken my car back there 3 times and they still can't do it professionaly I really am gutted as I am a vw really not worth paying £3907.00 a back street spray garage would of cost my £1200 and they couldn't do any worse than Sinclair I really am fucked up with other people's incompetence never again

I was completely disgusted and disappointed in the service provided by the Newport branch. I took my car in for a service and upon completion I was told that the windscreen washers were in operable and I would book in again to get them sorted. It turned out to be just a fuse. 2 days later I discovered that it was leaking brake fluid from the back very very badly, this should’ve been noticed by the service people across the back wheels. When taking it in they tried to charge me further. I will not be returning to the dealership again and I will not be buying another Volkswagen car again.

First car for my daughter, amazing sales team BUT after service shocking!! We’ve emailed and called several times regarding the cars spare key which was meant to be given to us once they had received it but nothing???

Now cars full of water, still under warranty and they want £75 to put it on diagnostics and £400 if it’s a leak ���

Thanks for all your help @newport Volkswagen

Car booked in for a service and MoT today with the Newport Branch, collected from the office no issues, phone call to tell me it was all ok and being returned - thought to myself this is all good. Get back to the car and get in with a mate to drop off at the station on the way home and the car stinks of cigarettes, looks like it’s only been half valeted as well. Drop mate off and ring Newport, ‘sorry mate you’ve missed the service department call back in the morning.....’ wouldn’t even take a log of call or anything! Turned a positive experience into a complete bitter taste, so it’s now my job to chase them to fix the awful smell they’ve left in my car.... not what I’d call positive customer service

love love love my new Tiguan. Thank you to the lovely Holly at Sa1 Swansea and the guys behind the scenes. First class customer service. would recommend to any one. I have bought new cars in the past but never received customer service like i did this time. Thank you again xxx

VW Swansea, went in to browse, sales Guy Tom was a dream, no pressure, courteous and very helpful, what a change not to have all the salesman bullshit thrown at you, keep up the good work TOM !!

Thank you so much to the staff at Sinclair Volkswagen Newport for a really good customer experience from start to finish. We were given fantastic customer care throughout, excellent communication this week while I’ve been waiting to collect the car even down to little details like making us endless lattès and biscuits! I’d like to give a special thank you to Sasha in the Newport branch for amazing customer service yesterday and over the weekend! This time last week I had no intention of getting a new car just a yet, but after a test drive and her talking me through the best car options for me I drove away with a new Golf yesterday and I’m so in love with it � she even threw in the golf car mats and a data plug free of charge! Would definitely recommend ��

Picked up my new car today from port talbot and I'm in absolute love! Thank you so much, best car dealership for customer service I have ever experienced - So friendly, kept me very informed via email and contacting me throughout the whole process. I loved the video updates I received, it's so much nicer than having to phone and chase us dealerships for progress, you don't need to because Sinclair vw has it all covered and you are informed the whole time!! Brilliant!!

It took only 6 days for me to purchase and pick up my car. Such an easy process and could rely on them to answer all my questions, Jared found me the best deal possible for the right amount of money. Couldn't thank him enough!! Even got to unveil my car which was the highlight of my morning before driving it!! Thank you Jared, very happy customer today :-) x

Picked up my new Polo SE last week from the Cardiff branch, and I wish I could give more than a 5 rating. Was such an easy process, from start to finish. I love the car, Danielle and Amy who I dealt with were both amazing!



I will defiantly be dealing with VW Cardiff for many years to come

Just want to say a massive thank you to the VW Swansea branch. The team are absolutely lovely, and made me feel welcome from the start. Especially Andrew Bowen who helped me find the car that I wanted! He was an absolute gem, answered all the questions and any queries I had. He helped me with everything. Thank you so much! ♡

Just like to say a big thankyou to Tom Hong and the Sinclair's VW Swansea team on the amazing service I've received all the way through my new car experience! Always there if I needed any advice ! Thankyou so much , I love my William the 2nd ��

Im very quick to complain but i want to counter balance that with a positive review! After 4 issues with a simple service in mid December (3 very minor issues but 1 worryingly basic issue and potentially catastrophic for my engine) i returned the car to Sinclair on Monday. The "worrying" issue was resolved but i wanted to express my concerns with someone. My wife and i were invited in to Lee's office, the Aftersales Manager, where i was greeted with a very amaible bloke which u couldnt help but instantly feel at ease with. He patiently listened to my concerns which were verified by their computer records and most importantly, sympathised. He wasnt defensive at all. As compensation he has offered to carry out a couple of small jobs on my car FOC, and fitted it in just a week later. Coincidentally, another problem on the car has arisen since the service and he has agreed to cover half the cost of this work too! Today, i cannot fault the customer service i have received from Sinclair, in particular from Lee. Thank you. It is much appreciated! And guess what - when it comes to changing my car in about 12 months time, i will be very much considering visiting u. I just hope u have an immaculate used Passat estate GT or Rline 2.0TDI DSG on ur forecourt! Thank you.

EDIT!

Id put more stars if i could! Long story made short, had a couple of issues with my service when it went in before xmas. Spoke to the Aftersales Manager and he offered a deal i couldnt refuse. He took my car in with a weeks notice, gave me a courtesy car, resolved the issues i had PLUS fixed a couple of ourstanding faults FOC! All in all the service ive received from Cardiff VW this past week has been second to none. From the Aftersales Manager, the lady on the service desk who was absolutely amazing and the technicians in the workshop who didnt give up on a certain issue until it was sorted. Thank you Cardiff VW. I am one very happy customer. This is a lesson on why you should use the main dealer!

I used to have a very negative opinion about VW Bridgend due to several ignored calls and emails when trying to book my Skoda Octavia VRS in for an Air Con service and just decided to go elsewhere but I must say I’ve given them a second chance in the last 6 months for MOT in October, another visit in November which I got a great price on a Cam Belt & Water Pump change and Brake Fluid change lastly this month - must say the quality of service has vastly improved to what it was 18 months to 2 years ago with several new faces in the Servicing Team. I’d really recommend to anyone to take their VAG car there being as no SEAT or Skoda dealer in Bridgend as they offer the same services and are competitively priced.

I recently purchased a new GTE Advance from VW Bridgend and I have to say that the customer service I received was outstanding. Nick in sales couldn’t have been more informed, helpful and professional. An absolute pleasure to deal with. I also had great customer service from Elis who went above and beyond. I’ll be going out of my way to continue to use you as my main servicer and supplier despite moving further away. Well done VW Bridgend!

Great service from Justin at the Bridgend branch. Really helpful and friendly, no-pressure service. Gave me all the options, and I’m thrilled to bits with my new Golf!

Excellent service with the vw port Talbot team would recommend them to anyone looking for a new or used car great people to get along with and they really do put the customer first ��

Bridgend Sinclair Service dept - would 100% recommend they are absolutely brilliant and helpful. Very pleased with the work carried out on my car, and the ease of the process of booking in and collecting my car is due to the service desk staff. From start to finish I couldn’t be happier.

Car service carried out in Cardiff branch last week, I booked online for £159. When I dropped car off they confirmed what I was having done, upon pick up the price was £175. When I asked why they said for oil as requested. The additional oil charge was removed when I explained that I didn’t authorise it and luckily I had an email to prove it. This isn’t the first time something extra has been added at bill time. It feels like a con and I expect better!

Took car in for 1st service, less than a week later oil change service notification coming up. Phoned them and they said must have forgot to reset it and to bring it back in!! Not the service you would expect from VW

Really not happy as my car went in for a full respray and they have sprayed over the chips with you can still sea they didn't spray my wingmirrors and I have over spray on my door rubbers and a sharp edge on my bonnet I have taken my car back there 3 times and they still can't do it professionaly I really am gutted as I am a vw really not worth paying £3907.00 a back street spray garage would of cost my £1200 and they couldn't do any worse than Sinclair I really am fucked up with other people's incompetence never again

I was completely disgusted and disappointed in the service provided by the Newport branch. I took my car in for a service and upon completion I was told that the windscreen washers were in operable and I would book in again to get them sorted. It turned out to be just a fuse. 2 days later I discovered that it was leaking brake fluid from the back very very badly, this should’ve been noticed by the service people across the back wheels. When taking it in they tried to charge me further. I will not be returning to the dealership again and I will not be buying another Volkswagen car again.

First car for my daughter, amazing sales team BUT after service shocking!! We’ve emailed and called several times regarding the cars spare key which was meant to be given to us once they had received it but nothing???

Now cars full of water, still under warranty and they want £75 to put it on diagnostics and £400 if it’s a leak ���

Thanks for all your help @newport Volkswagen

Car booked in for a service and MoT today with the Newport Branch, collected from the office no issues, phone call to tell me it was all ok and being returned - thought to myself this is all good. Get back to the car and get in with a mate to drop off at the station on the way home and the car stinks of cigarettes, looks like it’s only been half valeted as well. Drop mate off and ring Newport, ‘sorry mate you’ve missed the service department call back in the morning.....’ wouldn’t even take a log of call or anything! Turned a positive experience into a complete bitter taste, so it’s now my job to chase them to fix the awful smell they’ve left in my car.... not what I’d call positive customer service