Sunset Cycles

First time I’ve ever used them and I recently bought an Orange bike from them, sadly the chain broke on the first outing, it’s happens nothing the shop could of predicted. How ever the customer service was out for his world, emailed a picture whilst I was still out the very next day I got a new chain in the post, apology email and even the tool to fit it! I’ve always felt businesses are built not on sales but after sales, they now have a customer for life in me.

Took my sons Marin, hawk Hill in with an issue, sorted it there and then and under warranty. Great well worth the drive into Cardiff. Great selection of bikes with plenty of well spaced bikes. Thanks

Great service and price. They give you a text to tell you when the work is done which is really handy. It did take a week to replace my crankset but if you need something quickly best do it yourself.

Best part was they even replaced a bar end that had been missing for ages without charging me! Great attention to detail and service.

I like this shop. They give great service and their knowledge is second to none in Cardiff. John, one of the partners was really helpful to me. I am hovering on the precipice of spending over £4K on a carbon go-faster and need a lot of brown nosing to get me up to, if not over the line. John really knows how to give good service and I am now closer than ever before. As soon as the new model I want appears on their shelf, Sunset will get my business because of their time investment in me.

Very helpful and knowledgeable, didn't mind me calling and asking lots of stupid questions before buying my bike.

Visited once, very helpful and excellent bike knowledge. Great stock range although shoes are a bit limited in number in particular sizes. Sadly parking near the shop is impossible as it's all resident permit holder parking. My advice park the other side of Crwys Road and walk there.

Recently purchased a new bike from them. The service was good and staff were helpful. The place looks very tiny from the outside but packs a huge selection of bikes and accessories as well as service centre. Enjoying my new ride

2nd bike purchase....awesome service !....and did a price match ! No need to look elsewhere !