Superbowl Uk Newport

We went there on Saturday with our two kids we had a really good time the staff were nice good drink we didn't eat there so can't comment on the food the arcade machines were good too modern and up to date one chewed our daughter's £1 coin the staff gave it straight back out of the till no questions asked great service

We go here for the soft play and love it. The best time to go when it is sunny so it is quiet. While I've been there it has been clean and with good service. We had a special deal where the entrance included a free lunch box which was helpful. A lovely morning was had by all.

Nice clean bowling place. 2p machines, bar and little soft play area and laser quest. Good staff busy at the peak times.

Great fun, but had some problems with the lane. These were sorted quickly though.

Great time here, took 10 kids to bowl, had 2 lanes which were clean and tidy. We were offered help setting up the lanes (names of bowlers) which we declined. No issues at all while bowling. We then did the lazer tag which was fantastic and the kids loved it. Great evening out.

Awful experience. We had pre-booked bowling for 4 pm on a Sunday for 7 people. 3 adults and 4 children. We arrived just before 4 pm and were told our lanes were not ready yet so we were told to go and have a seat in the bar area. There was a table reserved for a party so we sat by the bar tables which were not reserved. We had only just sat down when a member of staff shouted from behind the bar that we need to move as there is going to be a party. We explained that we had been sent to the bar as our lanes were not ready. The member of staff got increasingly rude and came round from the bar and slamed a "reserved at 12.30" on our table and told us to move in a very rude way, despite the party having not yet starting. We were appalled and went to the reception area to ask for a manager. We were shocked when we were told by the member of staff that the rude man that had shouted at us in the bar area was in fact the "manager" Jamie. Never ever have I come across such an awful manager which such awful customer service skills. When we spoke to Jamie the manager he continued to raise his voice and be rude in front of the children. If we hadn't already paid we would have left. Jamie really needs to be demoted and ideally made to leave the company. We were told by other members of staff that we were not the first people to complain about Jamie. If it had not been for the awful management I might have come back despite the poor cleanliness.