The Old Custom House, Penarth Marina

Monday: 12:00 - 14:30
Tuesday: 12:00 - 14:30
Wednesday: 12:00 - 14:30
Thursday: 12:00 - 14:30
Friday: 12:00 - 14:30
Saturday: 12:00 - 14:30
Sunday: 12:00 - 16:30

About The Old Custom House, Penarth Marina

If you would like to book a table please call El Puerto: 02920 705551 or La Marina: 02920 705544 Alternatively please fill in the enquiry from below and we will confirm by telephone in the next 48 hours.

The Old Custom House, Penarth Marina Description

Serving fresh British food with a distinct Spanish influence.
Looking to hold a conference, Event or Wedding then we have the perfect venue for you. With our 60 seated Perrier Jouet Suite with breath taking views, outstanding food and service with a smile.
For more information call us today on 02920705551 or email elinor@theoldcustomhousepenarth. co. uk

Reviews

User

Looking for a venue to host your event? Surrounded by idyllic views of the Marina & Bay, The Old Custom House has the perfect views and a great venue to host your event. For more information on booking your event, contact us on 02920707733 or email elinor@theoldcustomhousepenarth.co.u k

User

Friday Lunch service in Full Swing. Come join us throughout our lunch services & enjoy our 2 course lunch specials (selected dishes) @ £12.95 or indulge from our freshly stocked A La Carte Counter. To make a reservation you can call us on 02920705551 or email us on reservations@theoldcustomhousepenart h.co.uk

User

Looking for a Function Room with style,warmth & breathtaking views?Are you board of holding your meetings in the same hotels with costly prices?Try something new! Impress your employees,customers by hosting your next meeting or conference with us.For more info call us on02920707733 or email elinor@theoldcustomhousepenarth.co.u k

User

Happy Friday to all our Followers!! It's 5 o'Clock somewhere time to crack open the champagne.
To make a reservation Call us on 02920705551 for El Puerto or 02920705544 for La Marina
... Restaurant weekend opening hours El Puerto Lunch served from 12:00 till 15:30 Friday & Saturday Sunday lunch served from 12:00 till 16:30 pm Dinner served from 18:30 till 22:30 Friday & Sunday Dinner served from 18:00 till 22:30 on Saturdays
La Marina Lunch served from 12:00 till 14:30 Friday & Saturday Sunday lunch served from 12:00 till 16:30 pm Dinner served from 19:00 till 22:30 Friday Dinner served from 18:00 till 22:30 on Saturdays
El Puerto - Bar Open all day - Serving Tapas
See More

User

Monday Lunch service in Full swing. Come join us during the weekdays & make the most of our 2 course lunch specials @ £12.95.
Summer Opening Hours Monday to Thursday lunch served from12:00 till 14:30 Friday to Saturday lunch served from 12:00 till 15:30 ... Sunday Lunch served from 12:00 till 16:30 Monday to Thursday Dinner served from 19:00 till 22:30 Friday to Saturday Dinner served from 18:00 till 11:00 Sunday Dinner served from 18:30
To Make a reservation call us on 02920705551 or email reservations@theoldcustomhousepenart h.co.uk
See More

User

Hands up! who else is excited for the Volvo Ocean Race taken place right on our doorstep from Sunday 27th May until Sunday 10th June. For front row seats of the sailing events Custom House most certainly have 1st class views. To make a reservation call us today on 02920705551 or email reservations@theoldcustomhousepenart h.co.uk Alternatively pop in and join us for a cold beverage & some tapas on our patios.

User

We are now taken bookings in both El Puerto & La Marina for Father's day Sunday 17th June. Booking times for first & second lunch sitting First lunch sitting 12:00 till 12:45 pm Second lunch sitting 15:15pm till 16:30pm Dinner served in El Puerto from 18:30pm ... El Puerto bar open all day.
See More

User

The Old Custom house are looking for a highly motivated Kitchen Porter to be part of our growing team.
Job Description Job Title Kitchen Porter Salary: £7.85 to £9.00 per hour (depending on experience)... Full Time: 35 hrs Reports directly to: Chef and owner
Summary: •Ensure basic cleaning jobs are carried out as quickly as possible. •Collect and wash up pots and pans. •Clean food preparation areas and equipment, in addition to crockery and cutlery. •Unload food and equipment deliveries. •Keep the storeroom organised. •Keep work surfaces, walls and floors clean and sanitised.
Qualifications, Skills and Experience: ● you should have a flair for working and wanting to develop. ●Our kitchens are busy places and we want people who enjoy the fast pace of work. ● Self Confidence ● Team Player
In return for your hard work and dedication you will be working with some excellent produce. You will receive a competitive salary, working 5 out of 7 days a week, and pension in a company dedicated to developing your career. Own transportation is required, due to split shift and lack of public transport.
If you are interested in working with us, then please call Elinor or Lynda on 02920707733 or via email elinor@theoldcustomhousepenarth.co.u k
See More

User

We are looking for Part time waiters/waitress £7.85/£8.00, weekend hrs, split shifts, own transport required, tips and a chance to grow your career in house.
Position: Part Time Waiter /waitress Restaurant: The Old Custom House Penarth Reports to: General Manager and Owner ... Location: Penarth Summary: The main role of your job as a waiter/waitress is to ensure a smooth service, taking into account both La Marina & El Puerto service standards; Greet customers and sit them to their table, explain the concept of our restaurant, offer a wine menu, answer any questions about lunch specials or wines, processes drink orders, carries food and drinks from kitchen or bar to table, and prepares bills and process payments.
Waitress/ Waiter Job Duties • Greets customers on arrival • Introduces customers to their seats and explain to them the concept of our restaurant and how to order • Provide customers with a wine menu • Answers questions regarding the wine menu, special boards or A La Carte Counter • Take customers' drink orders • Serves drinks to customers • Collects food orders from the kitchen, verifies that they are correct, and serves them to customers • Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary • Removes used dishes, glasses, and flatware from tables • Provides customers with dessert boards, take orders and prepare desserts. • Prepares cheques and delivers them to customers • Processes cash and credit card payments and returns change to customers if necessary • Sets tables with glasses, and flatware and refills condiments • Maintains familiarity with menu items, specials, wines and restaurant information • To attend monthly staff training and meetings.
For more information or to apply call Elinor or Lynda on 02920707733 or email elinor@theoldcustomhousepenarth.co.u k
See More

User

Looking for a Function Room with style,warmth & breathtaking views?Are you board of holding your meetings in the same hotels with costly prices?Try something new! Impress your employees,customers, family & friends by hosting your next meeting, party or conference with us.For more info call us on 02920707733 or email elinor@theoldcustomhousepenarth.co.u k

User

Business open as usual today!! Come join us & enjoy our 2 course Sunday lunch @ £16.95 or treat yourself to our freshly stocked A La Carte Counter.

User

Looking for a Function Room with style, warmth & breathtaking views? Are you sick and tired of holding your meetings in the same hotels with costly prices? Well it is now time to try something new! Impress your employees and customers by hosting your next meeting or conference in our excellent Perrier Jouet Suite at the breathtaking Custom House, a leading restaurant venue in the heart of Penarth Marina. For more information about or wedding packages, Conference packages, Parties and Events, call us today on 02920707733 or email elinor@theoldcustomhousepenarth.co.u k

User

Checks away!!Tuesday Lunch service in full swing. Come join us throughout the week & enjoy our 2 course specials from £12.95 or treat yourself to a mouthwatering dish from our freshly stocked A La Carte Counter. To make a reservation Call us today on 02920705551 or email reservations@theoldcustomhousepenart h.co.uk

User

Looking to book your Conferences & Events? With onsite parking, full AV facilities, freshly baked pastries, freshly brewed coffee, can hold up to 60 delegates. For more info email elinor@theoldcustomhousepenarth.co.u k or call 02920707733

User

Escape the cold this week!! Come join us & warm your insides up with our 2 course lunch/dinner specials from £12.95 or order from our freshly stocked A La Carte Counter. To make a reservation call us on 02920705551 or email reservations@theoldcustomhousepenart h.co.uk

User

Check Away!! Thursday lunch service in full swing, with a great atmosphere throughout both restaurants. Come join us over the weekend, treat yourself to our 2 course lunch specials @ £12.95 or order from our freshly stocked A La Carte Counter. To make a reservation call us on El Puerto 02920705551 La Marina 02920705544 Or email reservations@theoldcustomhousepenart h.co.uk

User

Come join us this week & treat yourselves to our 2 course lunch specials @ £12.95 or indulge from our Freshly Stocked A La Carte Counter. To make a reservation Call us today on 02920705551 or email reservations@theoldcustomhousepenart h.co.uk

User

Come join us over the weekend and treat yourself to our 2 course lunch special @ £11.95 or indulge in our freshly fully stocked A La Carte Counter. To make a reservation call us today on 01443 224346

User

Treat your loved one to an evening of delicious dining this Valentine's Day. Check out our Valentines menu or fill your heart and belly from our freshly stocked A La Carte counter. http://www.theoldcustomhousepenarth.co.uk /events.html
To make a reservation call us today on 02920705551

User

With out doubt our favourite restaurant.

The service was good, the food was excellent and the setting is superb.

What more can you ask for.

Peter Walker...

User

What a great place.. fantastic service and the food was awesome too.. thanks Guys

User

Went with friends for Beaujolais amazing day, staff were great nothing was too much trouble food fab, especially as it was so busy compliments to all staff concerned (upstairs in La Marina)

User

We have dined at El Puerto for several years including New Years Eve celebrations. Last night we once again had an enjoyable evening, great ambiance, excellent food & would highly recommend a visit.

User

We are so lucky to have this lovely restaurant within walking distance of where we live....The food is gorgeous and the scenery is very relaxing...well recommended...

User

There were 16 of us yesterday and once again the staff are very efficient and very entertaining they couldn't do enough. The food was again really good and I tried shark for the first time. Spencer (the barman) was very knowledgeable and we tried Somersby Strawberry & Rhubarb cider as recommended and enjoyed, well done to him as he tried to please all his customers as he battled on with no help. Would most definitely go again and would love to book upstairs next time.

User

Stunning views of the Capitol of Wales-Cardiff castle/Millenium-principality rugby stadium/Millenium center/St Davids stunning hotel Tiger bay n exclusively posh white yaughts at Penarth marina plus Kind n attentive staff (mother in wheelchair felt cared for n flirted wi at87yrs-amazing lovely n handso.e stylish waiters n manager.....

Ooh n devine food-fillet steak n visual stunning seafood of every tye chosen there in ice by oneself n cooked exquisitely in sauce to ones personal taste.A constant fabe restaurant from a world traveller having livef/worked France-Monte Carlo,USA California and Sydney Australia.

User

Place is amazing every time. Love love love it. Food is just amazing and staff are so friendly too.

User

Lovely food , very busy , the staff were amazing changing two meals that weren't liked without cost too us , staff went an extra mile . I can understand why it's got good reviews

User

Love this place , been many times , great food and atmosphere

User

I’ve always been impressed with the food here. I’ve experienced friendly service by the staff and management. My go to place for great meat dishes and drinks. Fantastic homely feel for summer outside and winter food. Highly recommend!!

User

Have been coming to El Puerto regularly for several years. Lovely, relaxed surroundings with polite and efficient staff. Have never had a bad meal here. Yesterday had fresh zingy seafood salad with mussels, squid, king prawns, shrimp, onions, peppers. For main I had wolffish in Caribbean sauce. Delicious. And then a gorgeous creme brulee for dessert. My friend had a tasty Mediterranean fish soup to start and a beautiful tender and flaky hake fillet for main. All washed down with a lovely sauvignon blanc. Great lunch!

User

Great food, fantastic service & overall lovely ambiance for a double date. Love this place ❤

User

Food and service was the best we have ever had in Cardiff.

User

First visit for food,had drinks outside which is lovely with view over the marina &barrage,good value 2 courses £12.95!! Soup was lovely and so was the fish&chips,will be back to try evening menu!

User

Favourite place

User

Can't fault the atmosphere. Takes me back to the days of Champers in Cardiff

User

Came in for lunch; Brilliant food, great service, much better value than expected (seeing as how upmarket the place is) - loved it! Thanks :)

User

Amazing restaurant with great food and service 👍🏻

User

Amazing food ~ cooked and presented to the highest standard. Service extremely professional and attentive. Will definitely return.

User

Amazing everything! I’ve been here twice and I can’t fault it. I searched for the top rated fish restaurants and I’m so glad I found this one. The food is absolutely amazing however the staff are beyond! They go above and beyond to make you feel welcome, no matter how busy it is they always give excellent and friendly service. I would go as far as to say this is my favourite restaurant. 10 � from me!

User

Amazing evening fabulous food great staff can't wait to return !!!!

User

After several visits in the past 8 years, this is still an outstanding choice of fine dining in the Cardiff area. The choice in food and fine wine is 2nd to none and have to say that it's in my top 5 favourite restaurants in the UK. Just come back from a weekend away with friends and would like to say a special thank you to staff and Paulina our waitress for looking after us. See you soon.

User

11 out of 10.... live the place to bits... looking forward to the next time... February... #bringiton

User

Visited with family & friends last Saturday, was extremely busy very noisy& it didn't help that our table was close to the counter where you queue up to order food. Waited a while for our first round of drinks came, but once food came service got a bit speedier. Lovely food, would visit again but would choose a less hectic time, maybe a brunch or lunchtime.

User

Table available as soon as we arrived (hadn't booked) staff very attentive, wines great 👍 food amazing 😉, company amazing, nothing to complain about!! Lovely afternoon

User

Great restaurant and great food but on at least 3 occasions when we have turned up they have no recollection of our reservation.

Our latest was a party of 8 .... of which the manager thankfully sorted everything out and were finally seated, we had a great night.

It would have been a 5 star rating otherwise.

The service ,food and everything was good as usual.

A great location.

User

Great food served well by friendly staff

User

Great food and service. I only put 4* as I didn’t like the idea of queuing to book your food. “Each to their own” Would definitely go again *

User

Excellent lunchtime menu good value for money. Service a little slow due to a full restaurant. A glass of our favourite wine Maques de Caceres 🍷Would definitely recommend this place.

User

Called in for lunch on Saturday, not booked, no problem.

Had avocado an prawn salad. Delicious, but would have liked a bit bread.

Next was dover sole, also delicious and good chips.

Was a bit disappointed that I could not get a glass of pinot grigio. Seems to be a lack of initiative on making profit. Most similar restaurants in Edinburgh charge around £8-£10 for a medium sized glass.



All in all enjoyed my lunch and would happily come back.

User

Asked to have a drink at the bar for 5 mins to wait for a table, 30 mins later had to remind them, table straight away, moved to a window seat while choosing our food which was nice, ordered a bottle of water which took 10 minutes to arrive, the food arrived quickly and was delicious, my husband had the deep fried hake, i had the stuffed chicken, my daughter had the duck, advised it would be served pink, how she likes it, but the plate was so hot, 'hot enough to iron the tea towel' as told us by the waiter , the duck was over cooked, still tasty, im sure it would have been changed quickly if we had asked

On the whole lovely food and setting, beautiful building and decor , friendly helpful staff, would eat there again.

User

Lovely to sit outside and a free car park....fabulous bar staff and lovely food...but we were overcharged and in the end the manager was called...also we had to wait ages for things we had ordered.

User

Great service great place . Food very average

User

Good but not great. Had better steaks. Cut of fillet was fine but asked for it to be cooked medium rare, was quite over cooked and lacked seasoning. Salad bar was delicious as were the green beans and bacon.

User

As many others have said,the setting and general ambiance are gorgeous and the food is nice without being brilliant The wait for food was however excessive. Staff lovely, but completely rushed off their feet. A nice place but would only go back at a quieter time e.g. weekday lunch. I wasn't paying, but my impression was that it was overpriced and it's certainly profiteering to charge £3.50 for a small bowl of salad that in many places would be complimentary.

User

Think the rating I've given is a fair reflection of my experience, booked a table for my partners birthday after hearing good things about the restaurant and visiting the sister restaurant the miskin arms. Having eaten out at other restaurants, prior to booking a special occasion and telling them on the booking it was a birthday etc I have been greated with a complimentary drink, this didn't happen on this occasion which wasn't the end of the world but thought it would. After ordering food at the fresh counter we were greated by a rather abrupt and rude member of staff that wouldn't even contemplate asking the kitchen for any small requests like blue cheese on a steak. Once we had our starters we waited nearly 1 hour and 20 minutes for our mains. Which had to be sent back as the meat was undercooked. So my partner and I didn't eat our food together. The table staff we very helpful and apologetic, after our 3 and half hour meal at the restaurant a bottle of wine was taken off the bill as compensation which was nice. Won't be returning in a hurry maybe it was just a one off but not the best experience.

User

Arrived at 11.55am today, asked for table for 2, asked if we had booked ( completely empty restaurant) was shown to table and told “ be back to take your drinks order” 20 minuets later STILL sat there no one came. We left, was so looking forward to eating there �

User

beautiful place, with views looking out over the bay and the food smelt lovely whilst walking through the building to get to the bar, but that's where it ends as I didn't manage to sample any food or drink.

CHANGE YOUR RUDE BAR STAFF!!! or it'll be a shame to lose more custom



I'm not one to have a gripe BUT when I'm left waiting at a empty bar for 10mins to be told I'm standing at the wrong end of the bar to order coffee's. I thought fair enough as it was my first time at the establishment so I moved a couple of steps towards the bottom part of the bar waited for a couple of minutes politely give my order to the gent behind the bar (2 coffees 1 coke and a lemonade) to be answered with a sulky sigh (like Kevin the teenager) the only way to describe the noise he made, followed by a mutter under his breath. so I said not to trouble himself, got my family and the other 9 people we were with and left for the Bay.



We all walked from the Bay planning on having food and drinks as it had been recommended by others. Gutted



Also there was way to many beer fly's around the bar, usually means dirty glasses or bar.



I would love to hear a response from yourselves



All the best

Jon

User

With out doubt our favourite restaurant.

The service was good, the food was excellent and the setting is superb.

What more can you ask for.

Peter Walker...

User

What a great place.. fantastic service and the food was awesome too.. thanks Guys

User

Went with friends for Beaujolais amazing day, staff were great nothing was too much trouble food fab, especially as it was so busy compliments to all staff concerned (upstairs in La Marina)

User

We have dined at El Puerto for several years including New Years Eve celebrations. Last night we once again had an enjoyable evening, great ambiance, excellent food & would highly recommend a visit.

User

We are so lucky to have this lovely restaurant within walking distance of where we live....The food is gorgeous and the scenery is very relaxing...well recommended...

User

There were 16 of us yesterday and once again the staff are very efficient and very entertaining they couldn't do enough. The food was again really good and I tried shark for the first time. Spencer (the barman) was very knowledgeable and we tried Somersby Strawberry & Rhubarb cider as recommended and enjoyed, well done to him as he tried to please all his customers as he battled on with no help. Would most definitely go again and would love to book upstairs next time.

User

Stunning views of the Capitol of Wales-Cardiff castle/Millenium-principality rugby stadium/Millenium center/St Davids stunning hotel Tiger bay n exclusively posh white yaughts at Penarth marina plus Kind n attentive staff (mother in wheelchair felt cared for n flirted wi at87yrs-amazing lovely n handso.e stylish waiters n manager.....

Ooh n devine food-fillet steak n visual stunning seafood of every tye chosen there in ice by oneself n cooked exquisitely in sauce to ones personal taste.A constant fabe restaurant from a world traveller having livef/worked France-Monte Carlo,USA California and Sydney Australia.

User

Place is amazing every time. Love love love it. Food is just amazing and staff are so friendly too.

User

Lovely food , very busy , the staff were amazing changing two meals that weren't liked without cost too us , staff went an extra mile . I can understand why it's got good reviews

User

Love this place , been many times , great food and atmosphere

User

I’ve always been impressed with the food here. I’ve experienced friendly service by the staff and management. My go to place for great meat dishes and drinks. Fantastic homely feel for summer outside and winter food. Highly recommend!!

User

Have been coming to El Puerto regularly for several years. Lovely, relaxed surroundings with polite and efficient staff. Have never had a bad meal here. Yesterday had fresh zingy seafood salad with mussels, squid, king prawns, shrimp, onions, peppers. For main I had wolffish in Caribbean sauce. Delicious. And then a gorgeous creme brulee for dessert. My friend had a tasty Mediterranean fish soup to start and a beautiful tender and flaky hake fillet for main. All washed down with a lovely sauvignon blanc. Great lunch!

User

Great food, fantastic service & overall lovely ambiance for a double date. Love this place ❤

User

Food and service was the best we have ever had in Cardiff.

User

First visit for food,had drinks outside which is lovely with view over the marina &barrage,good value 2 courses £12.95!! Soup was lovely and so was the fish&chips,will be back to try evening menu!

User

Favourite place

User

Can't fault the atmosphere. Takes me back to the days of Champers in Cardiff

User

Came in for lunch; Brilliant food, great service, much better value than expected (seeing as how upmarket the place is) - loved it! Thanks :)

User

Amazing restaurant with great food and service 👍🏻

User

Amazing food ~ cooked and presented to the highest standard. Service extremely professional and attentive. Will definitely return.

User

Amazing everything! I’ve been here twice and I can’t fault it. I searched for the top rated fish restaurants and I’m so glad I found this one. The food is absolutely amazing however the staff are beyond! They go above and beyond to make you feel welcome, no matter how busy it is they always give excellent and friendly service. I would go as far as to say this is my favourite restaurant. 10 � from me!

User

Amazing evening fabulous food great staff can't wait to return !!!!

User

After several visits in the past 8 years, this is still an outstanding choice of fine dining in the Cardiff area. The choice in food and fine wine is 2nd to none and have to say that it's in my top 5 favourite restaurants in the UK. Just come back from a weekend away with friends and would like to say a special thank you to staff and Paulina our waitress for looking after us. See you soon.

User

11 out of 10.... live the place to bits... looking forward to the next time... February... #bringiton

User

Visited with family & friends last Saturday, was extremely busy very noisy& it didn't help that our table was close to the counter where you queue up to order food. Waited a while for our first round of drinks came, but once food came service got a bit speedier. Lovely food, would visit again but would choose a less hectic time, maybe a brunch or lunchtime.

User

Table available as soon as we arrived (hadn't booked) staff very attentive, wines great 👍 food amazing 😉, company amazing, nothing to complain about!! Lovely afternoon

User

Great restaurant and great food but on at least 3 occasions when we have turned up they have no recollection of our reservation.

Our latest was a party of 8 .... of which the manager thankfully sorted everything out and were finally seated, we had a great night.

It would have been a 5 star rating otherwise.

The service ,food and everything was good as usual.

A great location.

User

Great food served well by friendly staff

User

Great food and service. I only put 4* as I didn’t like the idea of queuing to book your food. “Each to their own” Would definitely go again *

User

Excellent lunchtime menu good value for money. Service a little slow due to a full restaurant. A glass of our favourite wine Maques de Caceres 🍷Would definitely recommend this place.

User

Called in for lunch on Saturday, not booked, no problem.

Had avocado an prawn salad. Delicious, but would have liked a bit bread.

Next was dover sole, also delicious and good chips.

Was a bit disappointed that I could not get a glass of pinot grigio. Seems to be a lack of initiative on making profit. Most similar restaurants in Edinburgh charge around £8-£10 for a medium sized glass.



All in all enjoyed my lunch and would happily come back.

User

Asked to have a drink at the bar for 5 mins to wait for a table, 30 mins later had to remind them, table straight away, moved to a window seat while choosing our food which was nice, ordered a bottle of water which took 10 minutes to arrive, the food arrived quickly and was delicious, my husband had the deep fried hake, i had the stuffed chicken, my daughter had the duck, advised it would be served pink, how she likes it, but the plate was so hot, 'hot enough to iron the tea towel' as told us by the waiter , the duck was over cooked, still tasty, im sure it would have been changed quickly if we had asked

On the whole lovely food and setting, beautiful building and decor , friendly helpful staff, would eat there again.

User

Lovely to sit outside and a free car park....fabulous bar staff and lovely food...but we were overcharged and in the end the manager was called...also we had to wait ages for things we had ordered.

User

Great service great place . Food very average

User

Good but not great. Had better steaks. Cut of fillet was fine but asked for it to be cooked medium rare, was quite over cooked and lacked seasoning. Salad bar was delicious as were the green beans and bacon.

User

As many others have said,the setting and general ambiance are gorgeous and the food is nice without being brilliant The wait for food was however excessive. Staff lovely, but completely rushed off their feet. A nice place but would only go back at a quieter time e.g. weekday lunch. I wasn't paying, but my impression was that it was overpriced and it's certainly profiteering to charge £3.50 for a small bowl of salad that in many places would be complimentary.

User

Think the rating I've given is a fair reflection of my experience, booked a table for my partners birthday after hearing good things about the restaurant and visiting the sister restaurant the miskin arms. Having eaten out at other restaurants, prior to booking a special occasion and telling them on the booking it was a birthday etc I have been greated with a complimentary drink, this didn't happen on this occasion which wasn't the end of the world but thought it would. After ordering food at the fresh counter we were greated by a rather abrupt and rude member of staff that wouldn't even contemplate asking the kitchen for any small requests like blue cheese on a steak. Once we had our starters we waited nearly 1 hour and 20 minutes for our mains. Which had to be sent back as the meat was undercooked. So my partner and I didn't eat our food together. The table staff we very helpful and apologetic, after our 3 and half hour meal at the restaurant a bottle of wine was taken off the bill as compensation which was nice. Won't be returning in a hurry maybe it was just a one off but not the best experience.

User

Arrived at 11.55am today, asked for table for 2, asked if we had booked ( completely empty restaurant) was shown to table and told “ be back to take your drinks order” 20 minuets later STILL sat there no one came. We left, was so looking forward to eating there �

User

beautiful place, with views looking out over the bay and the food smelt lovely whilst walking through the building to get to the bar, but that's where it ends as I didn't manage to sample any food or drink.

CHANGE YOUR RUDE BAR STAFF!!! or it'll be a shame to lose more custom



I'm not one to have a gripe BUT when I'm left waiting at a empty bar for 10mins to be told I'm standing at the wrong end of the bar to order coffee's. I thought fair enough as it was my first time at the establishment so I moved a couple of steps towards the bottom part of the bar waited for a couple of minutes politely give my order to the gent behind the bar (2 coffees 1 coke and a lemonade) to be answered with a sulky sigh (like Kevin the teenager) the only way to describe the noise he made, followed by a mutter under his breath. so I said not to trouble himself, got my family and the other 9 people we were with and left for the Bay.



We all walked from the Bay planning on having food and drinks as it had been recommended by others. Gutted



Also there was way to many beer fly's around the bar, usually means dirty glasses or bar.



I would love to hear a response from yourselves



All the best

Jon

More about The Old Custom House, Penarth Marina

The Old Custom House, Penarth Marina is located at Penarth Marina, CF64 1TT Penarth, Vale of Glamorgan
029 2070 5551
Monday: 12:00 - 14:30
Tuesday: 12:00 - 14:30
Wednesday: 12:00 - 14:30
Thursday: 12:00 - 14:30
Friday: 12:00 - 14:30
Saturday: 12:00 - 14:30
Sunday: 12:00 - 16:30
http://www.theoldcustomhousepenarth.co.uk/