The Willow Tree

Monday: 11:00 - 23:00
Tuesday: 11:00 - 23:00
Wednesday: 11:00 - 23:00
Thursday: 11:00 - 23:00
Friday: 11:00 - 23:00
Saturday: 11:00 - 23:00
Sunday: 11:30 - 22:00

About The Willow Tree

Friendly pub /restaurant suitable for family meals, gatherings and all kinds of celebrations. Come and join us this winter for your Christmas get together!

Please note we do not take bookings via Facebook.

The Willow Tree Description

Pub /restaurant suitable for family meals, gatherings and all kinds of celebrations.
Our friendly team of hosts offer table service and are ready to serve you our choice of daily 2-for-1 specials.
We have a selection of cask ales available on tap, as well as a variety of lagers, ciders and premium bottled wines.
Walk-ins are welcome here at The Willow Tree and we take bookings for parties of 8 or more (we cater for parties of less than 8 for Christmas bookings), just call us on the phone number here on our Facebook page.

Reviews

User

They work around the clock 24/7 365 days a year. So as a small token of our appreciation for all their hard work we will be providing free meals for everyone who is working Christmas Day in the north and west Gwent ambulance service.
We can not thank you for all your hard work and the amazing service you provide to the local area.
We hope you enjoy your meals we have provided you with. ... Merry Christmas From Daniel and the team @ the willow tree
See More

User

🍚🍚🥘🥘Don’t forget it’s 2 curry’s for £10 all day on Wednesday 🥘🥘🍚🍚

User

🎄🎄🎄🎄🎄CRAFTS FAYRE OPEN NOW 🎄🎄🎄🎄🎄

User

https://www.facebook.com/698323147008559/ posts/1088997514607785/

User

🎄🎄🎄Don't forget guys it's our Christmas Crafts Fayre this Saturday! We've lots of craft stalls, competitions, raffles AND Simply Timeless Photography will be joining us to take Christmas photographs of your little ones! 🎄🎄🎄

User

It's the Willow Tree elf here and I've hacked into the Facebook without the bosses knowing hehe! So let's have some fun! Like and share this post to have a chance of winning a massive 30% off your bill for tomorrow only! I'll pick 5 names at random midnight tonight. But sssshhhhhh! Don't tell the staff!

User

So the naughty elf has joined us at The Willow Tree to try our new “Lemon Drizzle Gin”, why not pop along and try one of our 18 gins.
Don’t forget to join for your Christmas party
#naughtyelf #marstons #twoforone

User

I am sorry to inform you but we have now completely sold out of tickets for our breakfast with Santa! Can’t wait to see all your little elves here to enjoy a breakfast, games and a visit from Santa! See you soon

User

Our Christmas fayre is coming up soon and we will be joined by Simply Timeless Photography who will be here taking photos from 10.30-1 with prices starting from £5! If you want to be involved and sell some of your handmade gifts please give us a call and we can fit you in £5 a table!

User

Little elfie has promised us all here at The Willow Tree he's going to be a good boy this December and stay on his shelf. We're not so sure 🤔 what do you think? #elfontheshelf #marstonspubs #twoforone

User

🎄🎄🎁🎁🤩🤩EXCITING FESTIVE NEWS ALERT🤩🤩🎁🎁🎄🎄 Not only do we have a Christmas Crafts fayre and Breakfast with Santa coming up, we can now confirm we have Simply Timeless photography popping in on the 8th December, to take some festive photos of your lovely little elves! Prices from £5 per print these will make ideal Christmas presents for the whole family 🎁😇. No booking necessary for the photo shoots, they will work on a first come first serve basis! Open from 10:30am. https://www.simplytimeless.co.uk

User

🎄🎄🎁🎁🤩🤩EXCITING FESTIVE NEWS ALERT🤩🤩🎁🎁🎄🎄 Not only do we have a Christmas Crafts fayre and Breakfast with Santa coming up, we can now confirm we have Simply Timeless photography popping in on the 8th December, to take some festive photos of your lovely little elves! Prices from £5 per print these will make ideal Christmas presents for the whole family 🎁😇. No booking necessary for the photo shoots, they will work on a first come first serve basis! Open from 10:30am.
https://www.simplytimeless.co.uk

User

Times running out and breakfast with Santa is just around the corner! Don’t forget to book you space before it’s too late!

User

Our festive drinks are sure to make you merry this Christmas. Join the celebrations and let's raise a glass. https://christmas.marstons.co.uk/

User

Don’t forget to join us today for 2 roasts from £12

User

Calling all local trades people!!!!!!
Don’t forget to book your place at our craft fayre

User

Christmas Crafts Fayre

User

Still have spaces available for talented, local crafty folk! Come in the pub and book your table and join in the festivities!

User

My sister and son have been here on a number of occasions and have always been very happy with the eating experience and the customer service.. The food was lovely and well presented and the staff were very friendly courteous and helpful.. I would recommend this place to everyone I know, shall be returning again in the near future ��

User

I went to the willow tree last night had a really nice meal and drinks it was really nice staff was very friendly and the meal was great thank you so much to the chef who cooked my meal I do come quite often enjoy coming big thank you to all the staff .

User

I usually have a good experience at the willow tree.

But although i have the same meal every time i go in. I find that the meal is sometimes a bit hit and miss.

Sometimes its tasty and a great meal.

And sometimes the steak is overcooked and dry.

The jacket potato was burnt last night but the steak was lovely.

Some times its all cooked perfectly.

The service is great. The staff are attentive and always ask if anything is ok.

Unless part of the meal is totally bad i don't complain.

If somthing is spoiling the experience of the meal like a too overdone steak or once we had 3 onion rings instead of five. It is conveyed back to the waitress and it is acted on to correct the meal.

But on the other side when its perfect i also compliment the meal.

User

I had the bbq pulled pork with sweet potatoe hash it was really lovely my partner had the tikka madala curry which he also enjoyed!! Love this pub it looks lovely the staff are really friendly! An all good place to go infact one of my favourites �

User

Been served by sarah w this evening brilliant service i would recommend

User

Staff were lovely food ok but the female staff more than make up for the food as they are just lively and also they make an effort and are so friendly and welcoming.

User

Nice food but peas and onion rings were cold .. good value for money however I ordered the banana and butter scotch dessert and although it was nice I found 1 slice of banana the size of a 2p.. which spoilt it.. service was good .. think a bell should be put in the kitchen instead of someone shouting out every time food is ready as off putting to people sitting around that area .. must be a good place to work as lots of laughing coming from the kitchen

User

First time we ve been here in quite a while and very disappointed, not with the food as that was excellent, rib eye steak cooked to perfection but the service was diabolical, not enough staff, ordered extra drink which never arrived and waited ages for a member of staff to clear the table so we could order dessert but didn't bother waiting any longer, just paid and left, staff stood around doing nothing and tables full of empty glasses and dirty plates. Gone down hill big time and don't think we will be going back again.

User

We've always gone here for birthdays and meals out but last night found the food awful, have always really enjoyed the " cowboy classic burgers very tasty and not greasy.however tonight ordered it and the burger was completely tasteless and full of grease. Waiter very kindly gave me a refund and told me you have changed supplier.all I can say is please change back as its put me right off coming again.

User

We usually have a good experience at The Willow tree. Today however it was dire.

My mum's gammon and chips was cold, took 40 minutes to be served and then when it was sent back, has just reappeared 20 minutes later. She's now having to gulp it down as it was meant to be a quick lunch before picking the kids up from school.



I had the halloumi tikka masala. Pretty tastless, just heat no depth of flavour served without the promised pickle and an inedible poppadom. The poppadom was inedible as "chef" had placed the crispy product in between hot steaming rice and a hot naan bread. No surprise that it was soggy and bendy.



After returning the poppadom I never did get it back.



Lady on duty was pleasant but the team always are. It's a real pity as you can usually rely on the grills here to be good as they aren't pre-prepared. But over an hour for gammon is a ridiculous wait with only 30 or so covers in the restaurant.

User

Slow service and poor portions. Took 2 hours just have mains, would understand if it was busy but it was far from it...

User

My partners lasagne was bland to say the least. I ordered the chicken and gammon pie. The filling was delicious but wasn't much of a pie when the pastry is raw and inedible. Dissapointed and won't be returning.

User

every family occasion we go to this place even got engaged in this place! today was the biggest downfall! had to send a turkey dinner back for being cold, the chips was cold and as not done probably the steak was all fat not no meat, family member orderd extra chips it was late and she ain’t all her food, the staff at the willow tree didn’t seem to be interested in there customers, brought a birthday cake to be done up there and they left in the box to be brought to the table, until I said to the staff that I want it out of the box, we will never be going to a family meal up there again,

User

Terrible service waited half an hour to get service, ended up asking staff to take our order. Then waited over an hour for our food, asked where it was they said it wouldn't be long only a few minutes. Waited again still no food. Spoke to the manager, didn't seem to care. We ended up just walking out!! Terrible service and had to wait nearly 2 hours to go elsewhere for food!!! Would not recommend this place at all! It's a shame because it used to be good.

User

Terrible meal ..steak was ordered as medium ..came back as rare full of fat and grisly. .told the nice waitress who offered to change it but everyone else had nearly finished eating ..was offered 20% off the bill .. £3 won't be going again

Not just me today complaining about the food

User

My sister had her food 3 hour later and she not eat it and she at to pay for it. Not happy with my meal because my food when to the man and woman next to us and all the man said sorry and we try to talk to him. He walk away from us when we trying to talk to him and ask for my food. I ask for water and it take 30mins later it come. All my family not happy with the meal.

User

Me my partner and son went their this evening for food was in their no longer than half an hour both ordered steak my partners 20oz steak meal was all nearly raw which was not what was requested chips and onion rings were soggy from the fat my ribs were microwaved and also not cooked though was cold in the middle steak was just cooked when I asked for it to be well done chips and onion rings were also soggy my sons sausage was under cooked and beans were cold won’t be going again we hardly ate a thing and both our meals were supposed to be specials could get nicer food in hospitals ��

User

Manager and staff very rude food was over cooked told manager and all she said was eat it the way it is cause you not getting no more never ate food where it that bad

User

Jest seen higiene is a number 1 which is poor had some awful meals there and most of them where microwave meals took out of the plastic container and put on a plate reason I know is I had plastic in my food so was replaced with another 1 from the microwave if I wanted a microwave meal I would of ate at home not went out to pay for a what I thought would be a freshly cooked meal cheep meals can see why !!!

User

My sister and son have been here on a number of occasions and have always been very happy with the eating experience and the customer service.. The food was lovely and well presented and the staff were very friendly courteous and helpful.. I would recommend this place to everyone I know, shall be returning again in the near future ��

User

I went to the willow tree last night had a really nice meal and drinks it was really nice staff was very friendly and the meal was great thank you so much to the chef who cooked my meal I do come quite often enjoy coming big thank you to all the staff .

User

I usually have a good experience at the willow tree.

But although i have the same meal every time i go in. I find that the meal is sometimes a bit hit and miss.

Sometimes its tasty and a great meal.

And sometimes the steak is overcooked and dry.

The jacket potato was burnt last night but the steak was lovely.

Some times its all cooked perfectly.

The service is great. The staff are attentive and always ask if anything is ok.

Unless part of the meal is totally bad i don't complain.

If somthing is spoiling the experience of the meal like a too overdone steak or once we had 3 onion rings instead of five. It is conveyed back to the waitress and it is acted on to correct the meal.

But on the other side when its perfect i also compliment the meal.

User

I had the bbq pulled pork with sweet potatoe hash it was really lovely my partner had the tikka madala curry which he also enjoyed!! Love this pub it looks lovely the staff are really friendly! An all good place to go infact one of my favourites �

User

Been served by sarah w this evening brilliant service i would recommend

User

Staff were lovely food ok but the female staff more than make up for the food as they are just lively and also they make an effort and are so friendly and welcoming.

User

Nice food but peas and onion rings were cold .. good value for money however I ordered the banana and butter scotch dessert and although it was nice I found 1 slice of banana the size of a 2p.. which spoilt it.. service was good .. think a bell should be put in the kitchen instead of someone shouting out every time food is ready as off putting to people sitting around that area .. must be a good place to work as lots of laughing coming from the kitchen

User

First time we ve been here in quite a while and very disappointed, not with the food as that was excellent, rib eye steak cooked to perfection but the service was diabolical, not enough staff, ordered extra drink which never arrived and waited ages for a member of staff to clear the table so we could order dessert but didn't bother waiting any longer, just paid and left, staff stood around doing nothing and tables full of empty glasses and dirty plates. Gone down hill big time and don't think we will be going back again.

User

We've always gone here for birthdays and meals out but last night found the food awful, have always really enjoyed the " cowboy classic burgers very tasty and not greasy.however tonight ordered it and the burger was completely tasteless and full of grease. Waiter very kindly gave me a refund and told me you have changed supplier.all I can say is please change back as its put me right off coming again.

User

We usually have a good experience at The Willow tree. Today however it was dire.

My mum's gammon and chips was cold, took 40 minutes to be served and then when it was sent back, has just reappeared 20 minutes later. She's now having to gulp it down as it was meant to be a quick lunch before picking the kids up from school.



I had the halloumi tikka masala. Pretty tastless, just heat no depth of flavour served without the promised pickle and an inedible poppadom. The poppadom was inedible as "chef" had placed the crispy product in between hot steaming rice and a hot naan bread. No surprise that it was soggy and bendy.



After returning the poppadom I never did get it back.



Lady on duty was pleasant but the team always are. It's a real pity as you can usually rely on the grills here to be good as they aren't pre-prepared. But over an hour for gammon is a ridiculous wait with only 30 or so covers in the restaurant.

User

Slow service and poor portions. Took 2 hours just have mains, would understand if it was busy but it was far from it...

User

My partners lasagne was bland to say the least. I ordered the chicken and gammon pie. The filling was delicious but wasn't much of a pie when the pastry is raw and inedible. Dissapointed and won't be returning.

User

every family occasion we go to this place even got engaged in this place! today was the biggest downfall! had to send a turkey dinner back for being cold, the chips was cold and as not done probably the steak was all fat not no meat, family member orderd extra chips it was late and she ain’t all her food, the staff at the willow tree didn’t seem to be interested in there customers, brought a birthday cake to be done up there and they left in the box to be brought to the table, until I said to the staff that I want it out of the box, we will never be going to a family meal up there again,

User

Terrible service waited half an hour to get service, ended up asking staff to take our order. Then waited over an hour for our food, asked where it was they said it wouldn't be long only a few minutes. Waited again still no food. Spoke to the manager, didn't seem to care. We ended up just walking out!! Terrible service and had to wait nearly 2 hours to go elsewhere for food!!! Would not recommend this place at all! It's a shame because it used to be good.

User

Terrible meal ..steak was ordered as medium ..came back as rare full of fat and grisly. .told the nice waitress who offered to change it but everyone else had nearly finished eating ..was offered 20% off the bill .. £3 won't be going again

Not just me today complaining about the food

User

My sister had her food 3 hour later and she not eat it and she at to pay for it. Not happy with my meal because my food when to the man and woman next to us and all the man said sorry and we try to talk to him. He walk away from us when we trying to talk to him and ask for my food. I ask for water and it take 30mins later it come. All my family not happy with the meal.

User

Me my partner and son went their this evening for food was in their no longer than half an hour both ordered steak my partners 20oz steak meal was all nearly raw which was not what was requested chips and onion rings were soggy from the fat my ribs were microwaved and also not cooked though was cold in the middle steak was just cooked when I asked for it to be well done chips and onion rings were also soggy my sons sausage was under cooked and beans were cold won’t be going again we hardly ate a thing and both our meals were supposed to be specials could get nicer food in hospitals ��

User

Manager and staff very rude food was over cooked told manager and all she said was eat it the way it is cause you not getting no more never ate food where it that bad

User

Jest seen higiene is a number 1 which is poor had some awful meals there and most of them where microwave meals took out of the plastic container and put on a plate reason I know is I had plastic in my food so was replaced with another 1 from the microwave if I wanted a microwave meal I would of ate at home not went out to pay for a what I thought would be a freshly cooked meal cheep meals can see why !!!

User

My sister and son have been here on a number of occasions and have always been very happy with the eating experience and the customer service.. The food was lovely and well presented and the staff were very friendly courteous and helpful.. I would recommend this place to everyone I know, shall be returning again in the near future ��

User

I went to the willow tree last night had a really nice meal and drinks it was really nice staff was very friendly and the meal was great thank you so much to the chef who cooked my meal I do come quite often enjoy coming big thank you to all the staff .

User

I usually have a good experience at the willow tree.

But although i have the same meal every time i go in. I find that the meal is sometimes a bit hit and miss.

Sometimes its tasty and a great meal.

And sometimes the steak is overcooked and dry.

The jacket potato was burnt last night but the steak was lovely.

Some times its all cooked perfectly.

The service is great. The staff are attentive and always ask if anything is ok.

Unless part of the meal is totally bad i don't complain.

If somthing is spoiling the experience of the meal like a too overdone steak or once we had 3 onion rings instead of five. It is conveyed back to the waitress and it is acted on to correct the meal.

But on the other side when its perfect i also compliment the meal.

User

I had the bbq pulled pork with sweet potatoe hash it was really lovely my partner had the tikka madala curry which he also enjoyed!! Love this pub it looks lovely the staff are really friendly! An all good place to go infact one of my favourites �

User

Been served by sarah w this evening brilliant service i would recommend

User

Staff were lovely food ok but the female staff more than make up for the food as they are just lively and also they make an effort and are so friendly and welcoming.

User

Nice food but peas and onion rings were cold .. good value for money however I ordered the banana and butter scotch dessert and although it was nice I found 1 slice of banana the size of a 2p.. which spoilt it.. service was good .. think a bell should be put in the kitchen instead of someone shouting out every time food is ready as off putting to people sitting around that area .. must be a good place to work as lots of laughing coming from the kitchen

User

First time we ve been here in quite a while and very disappointed, not with the food as that was excellent, rib eye steak cooked to perfection but the service was diabolical, not enough staff, ordered extra drink which never arrived and waited ages for a member of staff to clear the table so we could order dessert but didn't bother waiting any longer, just paid and left, staff stood around doing nothing and tables full of empty glasses and dirty plates. Gone down hill big time and don't think we will be going back again.

User

We've always gone here for birthdays and meals out but last night found the food awful, have always really enjoyed the " cowboy classic burgers very tasty and not greasy.however tonight ordered it and the burger was completely tasteless and full of grease. Waiter very kindly gave me a refund and told me you have changed supplier.all I can say is please change back as its put me right off coming again.

User

We usually have a good experience at The Willow tree. Today however it was dire.

My mum's gammon and chips was cold, took 40 minutes to be served and then when it was sent back, has just reappeared 20 minutes later. She's now having to gulp it down as it was meant to be a quick lunch before picking the kids up from school.



I had the halloumi tikka masala. Pretty tastless, just heat no depth of flavour served without the promised pickle and an inedible poppadom. The poppadom was inedible as "chef" had placed the crispy product in between hot steaming rice and a hot naan bread. No surprise that it was soggy and bendy.



After returning the poppadom I never did get it back.



Lady on duty was pleasant but the team always are. It's a real pity as you can usually rely on the grills here to be good as they aren't pre-prepared. But over an hour for gammon is a ridiculous wait with only 30 or so covers in the restaurant.

User

Slow service and poor portions. Took 2 hours just have mains, would understand if it was busy but it was far from it...

User

My partners lasagne was bland to say the least. I ordered the chicken and gammon pie. The filling was delicious but wasn't much of a pie when the pastry is raw and inedible. Dissapointed and won't be returning.

User

every family occasion we go to this place even got engaged in this place! today was the biggest downfall! had to send a turkey dinner back for being cold, the chips was cold and as not done probably the steak was all fat not no meat, family member orderd extra chips it was late and she ain’t all her food, the staff at the willow tree didn’t seem to be interested in there customers, brought a birthday cake to be done up there and they left in the box to be brought to the table, until I said to the staff that I want it out of the box, we will never be going to a family meal up there again,

User

Terrible service waited half an hour to get service, ended up asking staff to take our order. Then waited over an hour for our food, asked where it was they said it wouldn't be long only a few minutes. Waited again still no food. Spoke to the manager, didn't seem to care. We ended up just walking out!! Terrible service and had to wait nearly 2 hours to go elsewhere for food!!! Would not recommend this place at all! It's a shame because it used to be good.

User

Terrible meal ..steak was ordered as medium ..came back as rare full of fat and grisly. .told the nice waitress who offered to change it but everyone else had nearly finished eating ..was offered 20% off the bill .. £3 won't be going again

Not just me today complaining about the food

User

My sister had her food 3 hour later and she not eat it and she at to pay for it. Not happy with my meal because my food when to the man and woman next to us and all the man said sorry and we try to talk to him. He walk away from us when we trying to talk to him and ask for my food. I ask for water and it take 30mins later it come. All my family not happy with the meal.

User

Me my partner and son went their this evening for food was in their no longer than half an hour both ordered steak my partners 20oz steak meal was all nearly raw which was not what was requested chips and onion rings were soggy from the fat my ribs were microwaved and also not cooked though was cold in the middle steak was just cooked when I asked for it to be well done chips and onion rings were also soggy my sons sausage was under cooked and beans were cold won’t be going again we hardly ate a thing and both our meals were supposed to be specials could get nicer food in hospitals ��

User

Manager and staff very rude food was over cooked told manager and all she said was eat it the way it is cause you not getting no more never ate food where it that bad

User

Jest seen higiene is a number 1 which is poor had some awful meals there and most of them where microwave meals took out of the plastic container and put on a plate reason I know is I had plastic in my food so was replaced with another 1 from the microwave if I wanted a microwave meal I would of ate at home not went out to pay for a what I thought would be a freshly cooked meal cheep meals can see why !!!

User

My sister and son have been here on a number of occasions and have always been very happy with the eating experience and the customer service.. The food was lovely and well presented and the staff were very friendly courteous and helpful.. I would recommend this place to everyone I know, shall be returning again in the near future ��

User

I went to the willow tree last night had a really nice meal and drinks it was really nice staff was very friendly and the meal was great thank you so much to the chef who cooked my meal I do come quite often enjoy coming big thank you to all the staff .

User

I usually have a good experience at the willow tree.

But although i have the same meal every time i go in. I find that the meal is sometimes a bit hit and miss.

Sometimes its tasty and a great meal.

And sometimes the steak is overcooked and dry.

The jacket potato was burnt last night but the steak was lovely.

Some times its all cooked perfectly.

The service is great. The staff are attentive and always ask if anything is ok.

Unless part of the meal is totally bad i don't complain.

If somthing is spoiling the experience of the meal like a too overdone steak or once we had 3 onion rings instead of five. It is conveyed back to the waitress and it is acted on to correct the meal.

But on the other side when its perfect i also compliment the meal.

User

I had the bbq pulled pork with sweet potatoe hash it was really lovely my partner had the tikka madala curry which he also enjoyed!! Love this pub it looks lovely the staff are really friendly! An all good place to go infact one of my favourites �

User

Been served by sarah w this evening brilliant service i would recommend

User

Staff were lovely food ok but the female staff more than make up for the food as they are just lively and also they make an effort and are so friendly and welcoming.

User

Nice food but peas and onion rings were cold .. good value for money however I ordered the banana and butter scotch dessert and although it was nice I found 1 slice of banana the size of a 2p.. which spoilt it.. service was good .. think a bell should be put in the kitchen instead of someone shouting out every time food is ready as off putting to people sitting around that area .. must be a good place to work as lots of laughing coming from the kitchen

User

First time we ve been here in quite a while and very disappointed, not with the food as that was excellent, rib eye steak cooked to perfection but the service was diabolical, not enough staff, ordered extra drink which never arrived and waited ages for a member of staff to clear the table so we could order dessert but didn't bother waiting any longer, just paid and left, staff stood around doing nothing and tables full of empty glasses and dirty plates. Gone down hill big time and don't think we will be going back again.

User

We've always gone here for birthdays and meals out but last night found the food awful, have always really enjoyed the " cowboy classic burgers very tasty and not greasy.however tonight ordered it and the burger was completely tasteless and full of grease. Waiter very kindly gave me a refund and told me you have changed supplier.all I can say is please change back as its put me right off coming again.

User

We usually have a good experience at The Willow tree. Today however it was dire.

My mum's gammon and chips was cold, took 40 minutes to be served and then when it was sent back, has just reappeared 20 minutes later. She's now having to gulp it down as it was meant to be a quick lunch before picking the kids up from school.



I had the halloumi tikka masala. Pretty tastless, just heat no depth of flavour served without the promised pickle and an inedible poppadom. The poppadom was inedible as "chef" had placed the crispy product in between hot steaming rice and a hot naan bread. No surprise that it was soggy and bendy.



After returning the poppadom I never did get it back.



Lady on duty was pleasant but the team always are. It's a real pity as you can usually rely on the grills here to be good as they aren't pre-prepared. But over an hour for gammon is a ridiculous wait with only 30 or so covers in the restaurant.

User

Slow service and poor portions. Took 2 hours just have mains, would understand if it was busy but it was far from it...

User

My partners lasagne was bland to say the least. I ordered the chicken and gammon pie. The filling was delicious but wasn't much of a pie when the pastry is raw and inedible. Dissapointed and won't be returning.

User

every family occasion we go to this place even got engaged in this place! today was the biggest downfall! had to send a turkey dinner back for being cold, the chips was cold and as not done probably the steak was all fat not no meat, family member orderd extra chips it was late and she ain’t all her food, the staff at the willow tree didn’t seem to be interested in there customers, brought a birthday cake to be done up there and they left in the box to be brought to the table, until I said to the staff that I want it out of the box, we will never be going to a family meal up there again,

User

Terrible service waited half an hour to get service, ended up asking staff to take our order. Then waited over an hour for our food, asked where it was they said it wouldn't be long only a few minutes. Waited again still no food. Spoke to the manager, didn't seem to care. We ended up just walking out!! Terrible service and had to wait nearly 2 hours to go elsewhere for food!!! Would not recommend this place at all! It's a shame because it used to be good.

User

Terrible meal ..steak was ordered as medium ..came back as rare full of fat and grisly. .told the nice waitress who offered to change it but everyone else had nearly finished eating ..was offered 20% off the bill .. £3 won't be going again

Not just me today complaining about the food

User

My sister had her food 3 hour later and she not eat it and she at to pay for it. Not happy with my meal because my food when to the man and woman next to us and all the man said sorry and we try to talk to him. He walk away from us when we trying to talk to him and ask for my food. I ask for water and it take 30mins later it come. All my family not happy with the meal.

User

Me my partner and son went their this evening for food was in their no longer than half an hour both ordered steak my partners 20oz steak meal was all nearly raw which was not what was requested chips and onion rings were soggy from the fat my ribs were microwaved and also not cooked though was cold in the middle steak was just cooked when I asked for it to be well done chips and onion rings were also soggy my sons sausage was under cooked and beans were cold won’t be going again we hardly ate a thing and both our meals were supposed to be specials could get nicer food in hospitals ��

User

Manager and staff very rude food was over cooked told manager and all she said was eat it the way it is cause you not getting no more never ate food where it that bad

User

Jest seen higiene is a number 1 which is poor had some awful meals there and most of them where microwave meals took out of the plastic container and put on a plate reason I know is I had plastic in my food so was replaced with another 1 from the microwave if I wanted a microwave meal I would of ate at home not went out to pay for a what I thought would be a freshly cooked meal cheep meals can see why !!!

More about The Willow Tree

The Willow Tree is located at Lakeside Retail Park, NP23 4SL Brynmawr
01495310179
Monday: 11:00 - 23:00
Tuesday: 11:00 - 23:00
Wednesday: 11:00 - 23:00
Thursday: 11:00 - 23:00
Friday: 11:00 - 23:00
Saturday: 11:00 - 23:00
Sunday: 11:30 - 22:00
http://www.willowtreepub.co.uk