Usk Way Car Centre

Seems ok. Salesman said "Hello" then left us to have a browse, with no hassle.

My son bought his first car for his 18th birthday from this company. They addressed any issues with the car and rectified them before we collected it. We did have one issue with the car once my son had brought it home and contracted them straight away. They went out if their way to try and remedy the issue but we did need outside help which they were happy for us to do as it was under warranty.
I would just like to say thank you for all your help as my son loves the car and didn't want to give it up. As a company you went out of your way to solve any issues and to make sure my son had a safe car to drive.
I was wary to begin with after reading some of the reviews but I suppose you can't please everyone, myself and my husband have been happy with professional and friendly service we received.

Good friendly staff. Great prices

WARNING - PLEASE READ:

Bought a care from here in November. Took car to local garage to have leaky valve on tyre repaired. Garage discovered both rear shocks had gone, one so badly it would have failed the AA Warranty inspection; the reason we purchased the car was due to their logo and guarantees blazoned across the forecourt. They also discovered that a rear break caliper had seized, even though all 4 brake discs and pads had been replaced recently. The AA Warranty had only just expired but I called them to let them know as this is a serious problem, selling unroad-worthy cars with their logo guarantee on the vehicle. The AA couldn't care less - the young lady I spoke with argued every point and was not interested at all to the point you would have thought she owned the bloody company, continuously arguing in defence of the AA.

THE AA GUARANTEE OF SAFETY HAS NOTHING TO DO WITH THE AA - THE AA DO NOT CHECK THE CARS - THE AA COULDN'T CARE LESS AND ARE HAPPY FOR USK WAY MOTORS TO CONTINUE USING THEIR LOGO AS A GUARANTEE OF SAFETY AND QUALITY KNOWING THAT THE CARS ARE NOT ROAD-WORTHY - USK MOTORS ARE USING A COMPANY THAT DOESN'T CHECK CARS PROPERLY - THIS WHOLE SET UP IS FRAUD - DO NOT BUY FROM USK WAY MOTOR CENTRE

Lazy staff with pressure sales style. I travelled from Bristol to see a specific car, having called ahead. After having a look around, I was told that I couldn't test drive the car unless I was to put a deposit down afterwards. I needed my partner to see the car before I could do tha, but wanted to test drive the three cars on my shortlist first.... not sure if it was laziness or pressure sales, but either way I wasn't happy to have made a journey from Bristol to be told I couldn't test drive it. Would not recommend dealing with this garage.

I also had trouble finding the garage - I followed directions on google maps and apple maps (both linked from the Autotrader advert), and both took me to random places! Minor issue, but one which the garage can easily sort but seem too lazy to bother.

Very helpful staff and honest advice