Valley Vets Ltd

Very friendly and caring staff. Have been using this place for years.

Great vets, very friendly and welcoming. Get a very thorough and personalised service.

I have never had any promblems with this vets and always recommend it to others it is a 5 star rating for the vets but not the receptionist.
I went there yesterday 5th September 2017 to get my dog her booster shot for the year and I also had to get some other stuff for her back which they didnt have there at the time.
I was advised to call back the following day to check if they had it. I did explain to the staff there that I have moved and dont drive and if they would be able to post the item to me considering I paid £115.
They advised me that it was fine.
I called them up today and was advised by Kim that I should look at taking my dog to a different vets which I think in her opinion she shouldnt be pushing customers away.
I have been coming to this vets for years now with my dog and to be spoken to like that is disgusting.
Also when calling them as soon as she answered the phone she put me on hold for 2 minutes as soon as I started talking.

The reception is terrible its all over the place in there when I was waiting to pay yesterday I was there for like 10 minutes waiting as they would come to me and then do something else that wasnt to do with me.
The older ladys that were there before need to come back as the two young girls haven't a clue what they are doing and are rude to customers on the phone.

Very careing staff. Have given my dogs wonderful care for over 6 years

Great service. Very polite staff and on time. This is definitely my new vet for our girl which may not be happy now

Very friendly helped me find the owner of a little dog I found. Lovely people

When my pet had kennel cough & my vets was closed for the day, Valley Vets was the nearest & open vets i could attend to get my pet treatment. Recommend Valleys Vets

I have been a client of Valley Vets in Cardiff for nearly 30 years.This is a really excellent independent, vet-owned practice. All of the staff are friendly, kind, calm, reassuring, caring and extremely professional. They make you feel your pet is the most important animal in the world .You are never rushed. They listen to you.

The vets keep abreast of new developments in veterinary science, attend further training and offer advanced levels of procedures and techniques. They are always willing to refer to specialists and to seek second opinions from colleagues.The receptionists are always very welcoming.The nursing staff are knowledgable, helpful and nothing is too much trouble for them.

The emergency vet service for Cardiff -VETS- is based at the same premises as Valley Vets. I find this particularly reassuring as it means my dogs do not have to be moved from one practice to another if they are kept in overnight.

I cannot praise Valley Vets enough for all the treatment provided, and care shown, over the years to my dogs and a cat. I frequently recommend the practice to pet owners.

I've been going to this practice for many years now with our multiple ferrets! Service is always amazing and you will be remembered by all the staff. It's a very friendly and relaxed atmosphere and the vets are very knowledgeable on ferrets, which is great as not many practices deal with them! Prices can be a little high, but well worth it for the knowledge and treatment our ferrets receive. Surgeries have always been neat and our ferrets have always been happy and excitable as if nothing had happened. Highly recommend this practice if you're looking for people who are knowledgeable on ferrets :)