Well Pharmacy- Portland Street, Aberystwyth

DISASTER.Pretty building horrible service. No way of getting appointment in need. CHAOS!! Waisting patients time. Literaly the y plat hide and seek with you for the appointment and tell you to devote your whole day to get an appointmentto come back 5 times back and up. Some red head doc was really ignorant acting al high and shown her 'mercy' tp write a prescription.

Probably the worst organisation I’ve ever had the misfortune to deal with.

I cannot fault the medical staff but the management and reception staff are downright rude and unhelpful and seem to think that it’s their job to inconvenience the patients as much as possible. Often the level of service I have received from the non medical staff is bordering on incompetent.

Today I turned up for an appointment with one of the nurses, checked in using one of the touchscreens and sat and waited for 40 minutes.

When I went to reception to ask when I would be seen I was told the appointment was cancelled as the nurse was ill and that they had tried to call me. I had my phone with me at all times but was out of signal for 10 minutes at most, they obviously didn’t try very hard.
No apology for the wasted journey, no apology for the pointless 40-minute wait in their waiting room because their useless appointments system didn’t know my appointment had been cancelled. Just “Do you want me to rebook the appointment or wot?”.

Just gone to change GP’s to find that every single GP practice in Aberystwyth is now part of the same group “Cambrian Primary Care Limited”