Whsmith

My Wife and i visited this store to purchase some books. Unfortunately my wife is registered disabled, and we noticed that all the books were upstairs. We asked about a lift, but was told that there was none. Unfortunately due to the age of the building it was not possible to install one. Small electric lifts are installed using the minimum amount of space. How can this store get away with this situation in this day and age.? I did point out to the assistant that this shop was not disabled friendly. I think due to the age group of people who would read books, this store should think again.