Accord

We are experiencing some problems with our phone lines into Customer First this morning - so unless reporting an emergency, please try to avoid calling this morning whilst we work to get things resolved. Thank you.

Due to unforseen circumstances our Ward Street office is closed today - we hope to return to normal opening hours after today.
For anything urgent you can reach us on 0300 111 7000

It's important that gas safety checks are carried out for all customers. After receiving an appointment letter, please ensure we can carry out the check at that time or call us to rearrange a more convenient slot.

From 10th September, our Customer First Team will be available from 8am - 5pm, Monday to Friday.

The sunshine has been replaced by grey skies, and this can only mean one thing .... a Bank Holiday is approaching!!
Enjoy whatever you have planned this weekend - and remember that Customer First will be closed from Friday 24th August at 6pm, and will reopen on Wednesday 29th August at 8am
Emergencies can reported on 0300 111 7000, however for anything else please call before the end of this week, or once we reopen next Wednesday.
... Thank you!
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If you’re looking for a job in Walsall or surrounding areas and you've got some free time on Thursday 6th September, come along to the Walsall Works Expo event! Our recruitment team will be there to discuss and promote career opportunities available here at Accord.
Check out the poster for further details!
... If you can't wait until then and you want to check out our live adverts right now....click here - goo.gl/cMJY1D
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We’re recruiting! Join our fast-paced Customer First team based at Accord Central Services in West Bromwich. For more information or to apply visit our website https://accord.amris.com/recruitment/vaca ncyView.php…

So what are you all doing today ? Why not plan a 12.30 start at the fantastic Smile Family Fun Day of activities at Brandhall Primary School Oldbury.

Good morning - we are currently experiencing some issues with the phone lines in to Customer First, and some customers are having difficulty in reaching us - and our service provider is looking into this for us as a matter of urgency.
Remember you can continue to contact us via your Customer Account, 24/7
Thanks

FUN DAY AT MILLENNIUM FORGE, TIPTON...TOMORROW!
Millennium Forge in Tipton has won a Big Lottery Fund pot of money to stage an Open & Fun Day. There will be a #BigCelebration at Millennium where customers of Millenni Forge, Exon Court and Swallowfields, and members of the wider Tipton community can come together to enjoy each other’s company. There will be many activities on the day including BBQ Lunch,Tipton Local Choir Croquet Table Tennis, Face Painting for children, Hea...lthy Dancing Routine and Miss Tipton will even be visiting to show off her crown.
We do hope we will see you all there!
Help Millennium celebrate on Saturday 30 June from 11am to 4pm.
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Are you ready for a new challenge? Do you want to help change lives in the Black Country and enable people to access the financial and digital services they need in the 21st century? If so, we are interested in hearing from you.
We're looking for a Community Coach to work across the Black Country on a Click Start Project; Click Start is funded by the European Social Fund and the National Lottery, through the Big Lottery Fund.
Contract: Fixed Term until Dec 2019 ... Hours: 21 hours Location: Black Country Salary: £12362.70 per annum.
Closing date: Thursday 12th July 2018
How to apply: Online - https://goo.gl/pf5sUf Email - careers@accordgroup.org.uk Post - FAO the Recruitment Team, Accord, 178 Birmingham Road, West Bromwich, West Midlands B70 6QG.
If applying via email or post, please rememeber to specify which position you are applying for.
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We seem to be having some issues with the networks at our Moseley office and they are unable to receive any inbound calls. Please bear with us as we investigate the issue.
You can still contact us via your Customer Account. We thank you for your patience.

STAY SAFE IN THE SUMMER SUN!
With a hot spell upon us, we can sometimes forget how important it is to keep safe in the glorious sunshine. Children, older people, people with existing medical conditions and animals can be particularly vulnerable during a heatwave.
So from dressing in loose, light clothing to slapping on the sunscreen, to keeping moisturisers in the fridge to not leaving children or animals inside a locked car in the heat...there are many tips out there to ke...ep us safe.
For a more in-depth read, take a look at Public Health England's 'Beat the heat: staying safe in hot weather' guide https://tinyurl.com/y9786dcs
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On Thursday 21st June, National Express is taking part in Clean Air Day 2018, and will be offering passengers a day of free bus travel via their mTicket app. Claim your free Daysaver by midnight on Thursday and find out about their efforts to reduce air pollution here: http://socsi.in/gZMfP

Reality Check 2018...we STILL want your views!
To help us improve the way we work and the services we deliver, Accord has emailed customers (who have provided us with an email address) with the new online Reality Check 2018 - thank you for all your responses so far!
We would love to have a response from everyone we contacted...so please check your inbox and then tell us your views! The questionnaire should take no more than 10 minutes to complete and your feedback will be so... important to how we continue to shape our services.
You can view our Privacy Policy here https://accordgroup.org.uk/about/privacy< br> See More

Nice people

Great housing association

Been in one of the property for 27 years. Always polite and do what needs to be done. Very impressed Christmas 2014, made an effort for the children, our housing office brought santa round to meet the children. All the children received a gift. 100 % to Sarah Taylor and Santa for their efforts. Was a really lovely surprise. X

Its good friendly people nice work space

Good-easy to see what you want to use

They are quick to have your money but not do repairs like my moms flat on parklands estate you take the piss

No hot water no heating! Offered a tiny heater for a 3 bed house which the rep said was NOISY!!! Disgusting!!!

I heavily suggest to everybody to just stop paying the rent until these useless pricks start doing the job! I've had a problem for a year now and as of next monday they won't be getting a pennie from me until it is done! Accord you will seriously hate me and thats ok I will take this matter as far as I can!

Disgraceful company, we have been waiting for 4 years for basic repairs only to be constantly told they will not be done due to budget restrictions. They fob you off every time you call them even though they are clearly breaking the tenancy agreement

Came home tonight to find that I have no hot water, so I call out of hours repairers. Only to be told not having hot water is not an emergency and that I should boil me kettle until Tuesday. Even when I shared with them that I have a heart condition that prevents me walking up and down the stairs. Well as a result I'm now in hospital. I wonder if I had died tonight, would they start to take a persons disability into account when making these decisions! Have they not heard of the Disability Act 2010? The will on Tuesday!

Nice people

Great housing association

Been in one of the property for 27 years. Always polite and do what needs to be done. Very impressed Christmas 2014, made an effort for the children, our housing office brought santa round to meet the children. All the children received a gift. 100 % to Sarah Taylor and Santa for their efforts. Was a really lovely surprise. X

Its good friendly people nice work space

Good-easy to see what you want to use

They are quick to have your money but not do repairs like my moms flat on parklands estate you take the piss

No hot water no heating! Offered a tiny heater for a 3 bed house which the rep said was NOISY!!! Disgusting!!!

I heavily suggest to everybody to just stop paying the rent until these useless pricks start doing the job! I've had a problem for a year now and as of next monday they won't be getting a pennie from me until it is done! Accord you will seriously hate me and thats ok I will take this matter as far as I can!

Disgraceful company, we have been waiting for 4 years for basic repairs only to be constantly told they will not be done due to budget restrictions. They fob you off every time you call them even though they are clearly breaking the tenancy agreement

Came home tonight to find that I have no hot water, so I call out of hours repairers. Only to be told not having hot water is not an emergency and that I should boil me kettle until Tuesday. Even when I shared with them that I have a heart condition that prevents me walking up and down the stairs. Well as a result I'm now in hospital. I wonder if I had died tonight, would they start to take a persons disability into account when making these decisions! Have they not heard of the Disability Act 2010? The will on Tuesday!

Nice people

Great housing association

Been in one of the property for 27 years. Always polite and do what needs to be done. Very impressed Christmas 2014, made an effort for the children, our housing office brought santa round to meet the children. All the children received a gift. 100 % to Sarah Taylor and Santa for their efforts. Was a really lovely surprise. X

Its good friendly people nice work space

Good-easy to see what you want to use

They are quick to have your money but not do repairs like my moms flat on parklands estate you take the piss

No hot water no heating! Offered a tiny heater for a 3 bed house which the rep said was NOISY!!! Disgusting!!!

I heavily suggest to everybody to just stop paying the rent until these useless pricks start doing the job! I've had a problem for a year now and as of next monday they won't be getting a pennie from me until it is done! Accord you will seriously hate me and thats ok I will take this matter as far as I can!

Disgraceful company, we have been waiting for 4 years for basic repairs only to be constantly told they will not be done due to budget restrictions. They fob you off every time you call them even though they are clearly breaking the tenancy agreement

Came home tonight to find that I have no hot water, so I call out of hours repairers. Only to be told not having hot water is not an emergency and that I should boil me kettle until Tuesday. Even when I shared with them that I have a heart condition that prevents me walking up and down the stairs. Well as a result I'm now in hospital. I wonder if I had died tonight, would they start to take a persons disability into account when making these decisions! Have they not heard of the Disability Act 2010? The will on Tuesday!