Crowne Plaza Solihull

We were so impressed after booking a 21st birthday party. The room looked amazing and the staff were fantastic a credit to you. The food was enjoyed by all. We had an amazing night would recommend for future events. Thank you for everything �

We had our wedding on Crowne Plaza Solihull last months, I just couldn't thank you guys enough for all your amazing job, my suite was amazing,Gary and Kelly, work with and your team were unbelievable, thank you for the wonderful day! I couldn't ask for more! I surely recommend! ��

We had our wedding here yesterday and we could have asked for any more. From the moment we started planning it with kelly and the team right up to the end of the evening we simply can not fault it. From the staff in reception through to camilla and the event staff on the night could not do enough for us. All of our guests have mentioned how nice the venue was and only spoke highly of the catering would recommend the crowne plaza to anyone

Two different receptionists and two staff in the leisure club were fantastic!!! Excellent customer service!!! Really enjoyed the afternoon tea and spa x

Tip top hotel, really nice room,excellent staff and top breakfast this morning

Stayed for 2 nights. The staff were very friendly and extremely helpful. The hotel was modern and appealing, the rooms were clean. The bed was very comfortable and big and the room had the amenities that we needed.

Overall I recommend it and would return there again if I have to visit Solihull.

*****�

It was absolutely brilliant! Fantastic value for money. Great location, friendly staff! The lounge club is an unbelievable extra! I will be back!

Highly recommend this hotel .The room was warm , very clean , the bed was huge and comfy , lots of complimentary tea ,coffee etc . Very helpful ,friendly staff .

Had afternoon tea and a cocktail then swim, sauna, steam room & Jacuzzi. Very friendly staff. Would defo recommend

Great relaxed atmosphere, with that personal touch, Gary Richardson was especially welcoming and attentive. Great food and service topped of a relaxing, enjoyable afternoon. Will definitely be returning and recommending to friends!

Attended Crowne Plaza for my mother's 95th Birthday. My sister, mum and I spent the weekend and a further 6 rooms booked for others who were travelling. Excellent service from start to finish. Special thanks to Gary and Camilla who attended to everything on the day of the party. Couldn't have been more helpful. All the staff gave first class service and we will definitely be going again. Thanks to everybody

Went for afternoon tea and spa for my daughter's birthday, used swimming pool, jacuzzi, sauna and steam room, all excellent. Just a bit let down with afternoon tea. Although prior to visit emailed stating intolerance to fish, and was told message would be passed on to kitchen. However on the day were given tuna sandwiches. We were told kitchen had not been informed, but they did change them, but unfortunately just for more ham, we only had ham/coronation chicken, no veg. Option. Other than this would have given 5 stars.

We went yesterday on my birthday to use the Spa and afternoon tea,we used the pool,sauna,steam room and jacuzzi and they were all great,afterwards around lunchtime we had the afternoon tea and my wife is wheat,gluten & dairy intolerant so we had a free from selection that was absolutely amazing,freshly made scones that were completely dairy and wheat free.

All the staff were very friendly and helpful & we will definitely be returning.

Great value for money

Superfood salad was great however the wait for food, and coffee afterwards was far too long. Over 20 minutes waiting for a coffee which was out of a machine anyway was far too long. My wife asked for the table to be cleared after we had eaten, again like the coffee we were forgotten about and ended up clearing it ourselves.

I was amazed at the poor customer service considering the lovely look of the place.

This is the second time we have visited when out with the inlaws and experienced the same lack of service.

The saving grace is that the food was good hence the 3 star rating, sort the customer experience out and it would be a lot higher.

Don't know if I will risk it again though.

So we visited this hotel yesterday for spa and afternoon tea this was a voucher bought and pre booked. We had a little incident so was running a little late. I called the hotel and spoke to a male explained what had happened. He was very understanding and said it was ok for us to get there a little late, he also confirmed we could use spa first then go for the tea. Once we arrived we went to check in at reception there was a lady called Sally Anne who was so abrupt couldn’t believe it. She told us we couldn’t have our afternoon tea after the spa as they were so busy and we couldn’t re arrange. It was now or never she wouldn’t believe I had called in so I had to show her the call log. When we asked to speak to the cafe manager re the afternoon tea who kindly told us we could have it after using the spa this Sally Anne was still encouraging the other manager to say No as they were busy! Couldn’t believe what I was hearing. Anyway we went used the spa which was lovely and so was the lady on reception there came back and had our tea. We were were surprised (not) to see the terrace area were the tea is served wasn’t busy at all. I have been to so many different hotels for afternoon teas and spa never felt this offended before. I had purchased 4 vouchers for this crown plaza as Eid gifts for family doubt they will be going in there to use them now after our experience. Even though all the rest of the staff were lovely it’s first impressions that count.

Lovely hotel, however a few disappointments, showerscreen not wide enough, therforecwater splases onto floor, the desk should be replace with a proper dressing table, wardrobe needs more hangers, in a room with two double bed only 7 hangers, a light is require over tea/coffee station as very dark. Pool very disappointing, water temperature in the swimming pool was cool , no place to relax had only two garden chair, no sunloungers, we only stayed 15 mins in pool and had to get out. Sauna very small 3 of us in and any more would have been a struggle because of its design, the beds are so hard none of us had a good night sleep during our stay, however can't fault the housekeeper she try to help in the best way she could from what she has to work with gave us extra quilt to try and make the bed more comfortable. ( I can't believe that most guest prefer a hard bed) , all this said the staff, from reception, housekeeper , bar staff and restaurant staffs were all very helpful and friendly. Would I recommend staying there, yes, it's a nice hotel, if you like hard bed than yes. If hard bed is not for you than I would not recommend this hotel. Location is very good, within walking distance to a lovely shopping mall and lots of nice restaurant, try the turtle bay, a lovely carribean restaurant.

I went yesterday with 3 other people for afternoon tea and cocktails the service was very slow considering there where only 2 other people having afternoon tea as well we waited ages fir the food to arrive and when it did the portions where very small 3 little finger sized sandwichs each even when we finished eating which didnt take they took forever to clear the table we then waited nearly 30 minutes for our cocktails i even joked with the waitress that i thought she had forgot all about us value for money i dont think so and wouldnt recommend to others this was a pre birthday treat for my mom so was a bit disappointed the service was so slow and i think you need to look at portion control .

Bedroom was lovely & big comfy bed.But corridors cold, stairs v cold as door wouldn't close- security?? Bedroom cold when arrived, -1 outside and radiator not switched on. 2nd towel in cupboard - when couple booked in? Went to breakfast at 9 on a Sunday, eggs, mushrooms & pain au chocolate all run out?

This was a private diner for the Rotary Club of Solihull and the most important function of the year.



The food was dreadful. The main course of pork was tough and the alternative of pasta was cold and that everyone's not just one or two.



Desert was a joke. Treacle tart was supposed to be the pudding but wasn't available and the cheese cake severed as an alternative was tastless and sickly.



What was really bad was the couldn't care less attitude of the maneger who I expect just gets fed up with the complaints.



I would say this is the worst meal I've had in a very long time.



Avoid at all costs and if you have an event or wedding booked try and find somewhere else.

We were so impressed after booking a 21st birthday party. The room looked amazing and the staff were fantastic a credit to you. The food was enjoyed by all. We had an amazing night would recommend for future events. Thank you for everything �

We had our wedding on Crowne Plaza Solihull last months, I just couldn't thank you guys enough for all your amazing job, my suite was amazing,Gary and Kelly, work with and your team were unbelievable, thank you for the wonderful day! I couldn't ask for more! I surely recommend! ��

We had our wedding here yesterday and we could have asked for any more. From the moment we started planning it with kelly and the team right up to the end of the evening we simply can not fault it. From the staff in reception through to camilla and the event staff on the night could not do enough for us. All of our guests have mentioned how nice the venue was and only spoke highly of the catering would recommend the crowne plaza to anyone

Two different receptionists and two staff in the leisure club were fantastic!!! Excellent customer service!!! Really enjoyed the afternoon tea and spa x

Tip top hotel, really nice room,excellent staff and top breakfast this morning

Stayed for 2 nights. The staff were very friendly and extremely helpful. The hotel was modern and appealing, the rooms were clean. The bed was very comfortable and big and the room had the amenities that we needed.

Overall I recommend it and would return there again if I have to visit Solihull.

*****�

It was absolutely brilliant! Fantastic value for money. Great location, friendly staff! The lounge club is an unbelievable extra! I will be back!

Highly recommend this hotel .The room was warm , very clean , the bed was huge and comfy , lots of complimentary tea ,coffee etc . Very helpful ,friendly staff .

Had afternoon tea and a cocktail then swim, sauna, steam room & Jacuzzi. Very friendly staff. Would defo recommend

Great relaxed atmosphere, with that personal touch, Gary Richardson was especially welcoming and attentive. Great food and service topped of a relaxing, enjoyable afternoon. Will definitely be returning and recommending to friends!

Attended Crowne Plaza for my mother's 95th Birthday. My sister, mum and I spent the weekend and a further 6 rooms booked for others who were travelling. Excellent service from start to finish. Special thanks to Gary and Camilla who attended to everything on the day of the party. Couldn't have been more helpful. All the staff gave first class service and we will definitely be going again. Thanks to everybody

Went for afternoon tea and spa for my daughter's birthday, used swimming pool, jacuzzi, sauna and steam room, all excellent. Just a bit let down with afternoon tea. Although prior to visit emailed stating intolerance to fish, and was told message would be passed on to kitchen. However on the day were given tuna sandwiches. We were told kitchen had not been informed, but they did change them, but unfortunately just for more ham, we only had ham/coronation chicken, no veg. Option. Other than this would have given 5 stars.

We went yesterday on my birthday to use the Spa and afternoon tea,we used the pool,sauna,steam room and jacuzzi and they were all great,afterwards around lunchtime we had the afternoon tea and my wife is wheat,gluten & dairy intolerant so we had a free from selection that was absolutely amazing,freshly made scones that were completely dairy and wheat free.

All the staff were very friendly and helpful & we will definitely be returning.

Great value for money

Superfood salad was great however the wait for food, and coffee afterwards was far too long. Over 20 minutes waiting for a coffee which was out of a machine anyway was far too long. My wife asked for the table to be cleared after we had eaten, again like the coffee we were forgotten about and ended up clearing it ourselves.

I was amazed at the poor customer service considering the lovely look of the place.

This is the second time we have visited when out with the inlaws and experienced the same lack of service.

The saving grace is that the food was good hence the 3 star rating, sort the customer experience out and it would be a lot higher.

Don't know if I will risk it again though.

So we visited this hotel yesterday for spa and afternoon tea this was a voucher bought and pre booked. We had a little incident so was running a little late. I called the hotel and spoke to a male explained what had happened. He was very understanding and said it was ok for us to get there a little late, he also confirmed we could use spa first then go for the tea. Once we arrived we went to check in at reception there was a lady called Sally Anne who was so abrupt couldn’t believe it. She told us we couldn’t have our afternoon tea after the spa as they were so busy and we couldn’t re arrange. It was now or never she wouldn’t believe I had called in so I had to show her the call log. When we asked to speak to the cafe manager re the afternoon tea who kindly told us we could have it after using the spa this Sally Anne was still encouraging the other manager to say No as they were busy! Couldn’t believe what I was hearing. Anyway we went used the spa which was lovely and so was the lady on reception there came back and had our tea. We were were surprised (not) to see the terrace area were the tea is served wasn’t busy at all. I have been to so many different hotels for afternoon teas and spa never felt this offended before. I had purchased 4 vouchers for this crown plaza as Eid gifts for family doubt they will be going in there to use them now after our experience. Even though all the rest of the staff were lovely it’s first impressions that count.

Lovely hotel, however a few disappointments, showerscreen not wide enough, therforecwater splases onto floor, the desk should be replace with a proper dressing table, wardrobe needs more hangers, in a room with two double bed only 7 hangers, a light is require over tea/coffee station as very dark. Pool very disappointing, water temperature in the swimming pool was cool , no place to relax had only two garden chair, no sunloungers, we only stayed 15 mins in pool and had to get out. Sauna very small 3 of us in and any more would have been a struggle because of its design, the beds are so hard none of us had a good night sleep during our stay, however can't fault the housekeeper she try to help in the best way she could from what she has to work with gave us extra quilt to try and make the bed more comfortable. ( I can't believe that most guest prefer a hard bed) , all this said the staff, from reception, housekeeper , bar staff and restaurant staffs were all very helpful and friendly. Would I recommend staying there, yes, it's a nice hotel, if you like hard bed than yes. If hard bed is not for you than I would not recommend this hotel. Location is very good, within walking distance to a lovely shopping mall and lots of nice restaurant, try the turtle bay, a lovely carribean restaurant.

I went yesterday with 3 other people for afternoon tea and cocktails the service was very slow considering there where only 2 other people having afternoon tea as well we waited ages fir the food to arrive and when it did the portions where very small 3 little finger sized sandwichs each even when we finished eating which didnt take they took forever to clear the table we then waited nearly 30 minutes for our cocktails i even joked with the waitress that i thought she had forgot all about us value for money i dont think so and wouldnt recommend to others this was a pre birthday treat for my mom so was a bit disappointed the service was so slow and i think you need to look at portion control .

Bedroom was lovely & big comfy bed.But corridors cold, stairs v cold as door wouldn't close- security?? Bedroom cold when arrived, -1 outside and radiator not switched on. 2nd towel in cupboard - when couple booked in? Went to breakfast at 9 on a Sunday, eggs, mushrooms & pain au chocolate all run out?

This was a private diner for the Rotary Club of Solihull and the most important function of the year.



The food was dreadful. The main course of pork was tough and the alternative of pasta was cold and that everyone's not just one or two.



Desert was a joke. Treacle tart was supposed to be the pudding but wasn't available and the cheese cake severed as an alternative was tastless and sickly.



What was really bad was the couldn't care less attitude of the maneger who I expect just gets fed up with the complaints.



I would say this is the worst meal I've had in a very long time.



Avoid at all costs and if you have an event or wedding booked try and find somewhere else.