Northern Gas Networks

We may have scaled down our on site teams in Netherton, following the gas loss incident, but we are still available if you need us. Our customer team is on 0800 040 7766. https://bit.ly/2uFbvDk

For our customers in Netherton: we now have more than 670 properties back on gas. We will be on site this evening, and tomorrow (Sunday). The drop in centre at the village hall will be open tomorrow too. https://bit.ly/2uFbvDk

A word about compensation for customers in Netherton who have been affected by gas loss....Compensation will be paid at £60 per household, for every 24 hours without gas. This will be paid automatically via your gas supplier - no need for a claims form. https://bit.ly/2mvPmTn

We have restored gas supplies to 470 properties in Nethton so far, and are continuing to go property to property today (Saturday) to get everyone back on. Thanks again for your support. We're on the last lap! https://bit.ly/2mvPmTn

Gas has been restored to 250 properties in Netherton so far - and there is still plenty of daylight left! Our engineers are going from property to property, switching supplies back on. Please bear with us if we haven't got to you yet - we're on our way! https://bit.ly/2zTCYGs

Engineers are reintroducing gas into the pipes across Netherton, Wakefield. Thanks for your patience and please bear with us as we work systematically and safely to reconnect properties over the weekend. You can get more information on our progress here: https://www.northerngasnetworks.co.uk/… /update-20-july-5pm…/

Engineers have pumped more than 2,000 litres of water out of our pipes in Netherton, Wakefield, and gas is slowly being reintroduced into the network and we're hopeful that the some properties will start to get back on gas today and over the weekend. Read more here: www.northerngasnetworks.co.uk/…/update- 20-july-2-30pm-supp…/

Guaranteed standards payment
At NGN we are governed by a number of regulatory standards. When these standards aren’t met we offer payments to homeowners and businesses, as your gas supply was interrupted you will be entitled to compensation payment under Guaranteed Standard 1. You can read further details about the Guaranteed Standards here: www.northerngasnetworks.co.uk/get-in-touc h
This payment will be made through your gas supplier and will appear on your energy bill. It... is calculated automatically but please be patient as it may take six to eight weeks for this payment to be made via your supplier.
As looking after our customers is always a priority to us we pay double the regulatory standard payment to all affected customers.
You do not need to contact us to progress this payment but if you have any queries you can contact our Customer Care Team on 0800 040 7766 or email customercare@northerngas.co.uk.
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Work has continued this morning to remove water from the gas network in Netherton, Wakefield.
More than 1,000 litres of water has so far been pumped from the gas network. Supplies will be restored to customers once all the water has been removed.
Thank you for your patience whilst we work hard to get you back on.
... The video below explains how water enters the gas main and what we do to restore your supply.
Find out more at: https://bit.ly/2LbjHFx
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Latest update on the gas loss in Netherton, Wakefield is here: https://bit.ly/2mvSLRW We've pumped 1,000 litres of water from the local gas network so far, and will keep at it until it's all gone and we can switch you back on! Many thanks for your patience.

Our engineers are still in the process of switching off all affected properties in Netherton, Wakefield before work can begin to extract the water from the main.
Anyone who has received a letter but hasn't been in contact can pop in to our drop-in centre or call us on 0800 040 7766 (option 3)
The drop-in centre has been set up at Netherton Village Hall, Coxley Crescent, Netherton, Wakefield, WF4 4SL where we are providing support and answering questions. Hot food and drink (via a voucher system) is also available.

Around 750 properties in Netherton, Wakefield are still without gas after water entered the local gas network yesterday (18 July) morning.
Affected properties include those on Coxley Crescent, Coxley View, Upper Lane, South Lane and in Midgley.
We are currently switching off all affected properties before work can begin to extract the water from the main (the video explains how this is done).
... Where engineers are not able to gain access to properties, letters are being posted asking customers to get in touch – either in person at the local drop-in centre, or by calling our Customer Care Team on 0800 040 7766.
A community drop-in centre has been set up at Netherton Village Hall, Coxley Crescent, Netherton, Wakefield WF4 4SL where NGN is providing support and answering questions. Hot food and drink (via a voucher system) is also available for those who are without gas. Shower facilities are available at Lightwaves Leisure and Community Centre, Lower York Street, Wakefield, West Yorkshire, WF1 3LJ.
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A final update for this evening re: Netherton gas loss. We still need to get access to some properties to switch gas meters off. Where we can't gain access, we're posting letters with details of how to contact us. The drop in centre will be open tomorrow. https://bit.ly/2LlRbAb

Affected by the gas loss in Netherton and want a hot shower tomorrow? You can get one from 8am at Lightwaves Leisure and Community Centre, Lower York Street, Wakefield. Just reference Northern Gas Networks when you arrive.

Our apologies to customers in Netherton who are currently without gas. Latest information is available here: https://bit.ly/2LhCxKm We have a drop-in centre at Netherton Village Hall, Coxley Crescent, and we're also available on 0800 040 7766. Thanks for your patience.

A number of properties in Netherton, Wakefield are currently without gas, or experiencing low gas pressure, after water entered the gas main this morning (Wednesday 17 July).
Our engineers are currently switching off all affected properties as a safety precaution. Once this has been completed work will begin to extract the water from the main.
A community drop-in centre has been set up at Netherton Village Hall, Coxley Crescent, Netherton, Wakefield WF4 4SL where we are provi...ding support and answering questions. Hot food and drink (via a voucher system) is also available for those who are without gas.
In our experience of similar incidents, where water has got into our pipes, it could take at least two to three days to get people back on gas. We will, of course, keep everyone affected up-to-date on how long it’s likely to take.
Anyone wishing to find out more can also contact our Customer Care Team on 0800 040 7766 (option 3) who will be happy to help.
Anyone who smells gas or suspects carbon monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24-hours a day, seven days a week.
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Engineers from Northern Gas Networks (NGN) are currently investigating reports of low gas pressure and no supply in Netherton, Wakefield.
Engineers are on the ground establishing the cause and the number of properties that are affected and a community drop-in centre has been set up at Netherton Village Hall, Coxley Crescent, Netherton, Wakefield WF4 4SL where the NGN team are providing support and answering questions.
Alternatively, customers can contact our Customer Care Tea...m on 0800 040 7766 (option 3) who will be happy to help. We’ll also be providing updates on our website, Facebook and Twitter.
Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.
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From Monday (23 July) we'll start to replace the existing metal gas pipes on Osborne Road, Portland Road, Stoddard Street, Shieldfield Lane, Osborne Terrace and Sandyford Road with more durable, plastic pipes that will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.
The work will be carried out in phases starting on Osborne Road and Portland Road simultaneously. Find out more about the project at: www.northerngasnetworks.co.uk/ne2

Could you help us shape our business plan, ensure that the needs of millions of customers are reflected in the services they receive as well as contribute to both the local and national drive to innovate and decarbonise the UK’s energy mix and promote economic growth in the north of England?
If so, we’d love for you to join our Customer Engagement Group (CEG). For more information about applying for a role on the CEG please visit: www.northerngasnetworks.co.uk/ceg (closing date Friday 20 July)

Our work to replace the existing gas mains with more durable, plastic pipes on Albert Street and Bridge Street in Lockwood, Huddersfield are now complete.
Work is now taking place on the final phase of the project on Woodhead Road (working southbound).
You can find out more about the project at: www.northerngasnetworks.co.uk/lockwood

Yesterday afternoon I was out hacking on my horse through Wyke, down Wyke Lane. One of your vans were parked up working. As we approached the worker offered to switch off the van. We said it should be fine, however the horse decided against it. Since shutting the van off would make further noise your worker actually led my horse past to avoid further problems. He went above and beyond to help out and my horse at over 17hh is not a small horse to lead. It’s with people like this that help out and prevent further problems that could arise on a busy road. I wish I had a photo of worker however I think it’s important to raise how much we appreciated this.

While we were away for a few days the supply here was changed over from iron to plastic piping. We came home to no supply. A chance encounter with an engineer on the street at near 8pm saw a few phone calls made, and a team in my home within forty minutes getting us back on the network. Cannot thank them enough.

We had a gas leak from our living room fire and my husband rang the emergency line before he left work to be told someone would be with us by the time he got home to Hessle. The guy that arrived was very helpful and sorted everything out for us. Nothing was too much trouble and he checked everything efficiently and sorted the problem. Perfect job!

Thank you for all your hard work getting silsden back on gas you have done amazing

Not a review as such but why oh why are you doing essential gas pipe maintenance in December. The coldest weekend so far and my street is destined to have its gas cut off Friday and Saturday. Why not do it in the summer when it's hot. Not freezing cold with a snow storm on its way.

Northern gas are replacing new gas pipes on the street just like to say what a professional team of lads very polite,very obliging and clean workers tidying up after them selfs,and keep you up dated on what is going on. Thank you.�

Going into the third day of no gas (NGN not responsible for fault) they have been absolutely fantastic going above and beyond to help the community, especially the vulnerable, fantastic!!!!!

Engineer arrive 40 minutes after call from our heating engineer. 5 �

Fitted new gas meter as current meters was frozen and no gas supply to house. 5�

Engineer was friendly & professional, carried out the work , explaining everything that was needed. 5�

Overall a great experience Thank you

After trying to get hold of British Gas for 9hrs as my heating had gone off. A visitor to my house smelt gas so I had to call these guys out, a fantastic young man called Andy Aldis came to my rescue . I explained my health issues and desperate need to get heating back on, after checking for possible gas leak Andy then identified a frozen pipe and helped clear it. I now have heating and not only am I able to get warm it’s avoided a possible hospital admission.

Absolutely first class. I could smell gas coming from the kitchen, my partner rang Northern Gas Networks, arrived within 15 minutes, leak detected from behind the big gas cooker/range, fixed within 20 minutes. Absolutely top class polite and efficient service. Thank you.

just come back from a night away with the wife to find what was only one hole and supposed to take less than a week to sort out is now several holes (roughly half the length of our street at various intervals ( about 1/4 of a mile atm) with the rest of the street to be done once our section has finished )we now have no or very little parking for people who have no drive ways ( very little meaning have seen several cars slow right down and have around an inch to 2 inch gap between my car and northern gas's barriers opposite my house) we wasn't notified or informed of these *essential* works or indeed how long they would take ... I asked a site workman yesterday morning how long do they think they will be here the reply was hopefully by the end of the week ( they have already been working on the original hole for just over a week) who seemed to take offence that he was being asked a question.



UPDATE: Have spoken to site manager after several phone calls and messages on here and an outbreak of peace and understanding has occurred thanks to Matt site manager and the young lady who contacted me for some strange reason ( we don't know how or why ( or indeed if royal mail are slipping in their fine standards to deliver our mail at 5pm on a weekday) but it appears that we didn't receive a letter informing us of these works .

When they first came to start work on re-lining the gas main and replacing the service pipes in our street we had one person after another knocking on the door.



Work commenced and my neighbours pipe called for them to dig a hole on the footpath in the middle of our drive (the only one that was) so our cars were in the street some way from our house because of the trucks. We were initially promised a road plate but this never appeared.



We were 36 hours without gas and visitors staying so no showers for us for two days. We were given a single fan heater and a single ring hotplate at 8.30pm on the first day. For the inconvenience £30 compensation. That should pay for some of the excess electricity and £10 per car to remove the mud from inside our cars we waded through.



They finished two days before Christmas. On the 30th Dec at about 6pm the lights began to flicker the Electric Co turned up at appr. 7.30pm and started digging a hole two doors down as the estate power went down. Next it will be the Water Co. as we have water seeping up through the pavement and running down the street out side my neighbours house. Coincidence maybe once but twice not likely.



We did get a follow up call just one we missed followed by a letter saying they tried to contact us (not very hard it seems) and if we don't contact them in 10 days then they assume were happy and can close down the complaint.



I ask you would you be?

Was told we had water in our gas pipe on Thursday night because they reconnected the wrong pipe! Still have no gas on Saturday, 3 days without hot water and heating! What a joke!!!!! The engineer who came to see me was fantastic but im still waiting to see what the road crew are like. Simply not good enough.

Utter slime ball company, damaged property, cut my phone line and caused serious disruption to my business and just say tough luck not our problem,



please folk remember if they tell you they are carrying out essential work , you DO NOT have to have a smart meter fitted as they lead you to believe,,

I’ve just seen the work you have done in and around a friends house. After relaying the flags wrongly he now has an indoor swimming pool in his cellar. The half arsed attempt to silicone seal over concrete was pointless. I know you sub work out but Christ alive you need to check the work and if a customer isn’t happy then sort it out. I would not recommend you to anyone. #bodgeitandlegit

I had my garden dug up to lay the new gas pipes what a mess they left in the garden when they finished i had to phone customer service who sent some one round to put top soil and grass seed down because it was not level.

They should take the top layer of turf up then put it to one side no they just dig down and mix all the turf and soil together.

When inspecting where they had layed the top soil and put the grass seed it was a mixture of gravel and soil the gravel was like large pepples i even found large lumps of dolomite it took 20 minutes to remove all the gravel and level it out my self.

Northern Gas Networks just like to get the job done as fast as they can they do not care about you.

Great idea to completely block the road out of a busy housing estate in North Shields at 8am this morning. Had to reverse along a long road full of cars and vans. The driver in your van just folded his arms and smirked. Absolutely appalling attitiude. Consequently, we were late for work. The sooner your workers are off the estate, the happier we'll all be

Fucking ridiculous, its winter and we now have another 8 hours without heating as your lying staff that promised us electric heaters have disappeared. Disabled kids ill with flu and you cunts pull this shit.

Arrogant customer service will fob you off with any excuse work to be done 6 to 9 days over a month now useless