Sutlers

Monday: 11:00 - 23:00
Tuesday: 11:00 - 23:00
Wednesday: 11:00 - 23:00
Thursday: 11:00 - 23:00
Friday: 10:00 - 00:00
Saturday: 10:00 - 00:00
Sunday: 10:00 - 23:00

About Sutlers

Bar, kitchen, coffee, cocktails, over 100 gins & 60 whiskies. Open from 09: 00-23: 00 & 00: 00 on Fri & Sat. Freshly cooked food served 09: 00-21: 00 Sunday - Thursday, 09: 00-22: 00 Friday & Saturdays.

Sutlers Description

Here at Sutlers we offer a range of high quality food and drinks throughout the day. Start your day off with a home-cooked breakfast and speciality coffee, continue through the day with lunch and sample a cocktail of choice or end the evening with a delicious dinner and a choice of drinks, from local ales, to a range of over 100 gins or a hand picked wine!

We use all locally sourced ingredients for our meals. All of our food is freshly prepared and cooked to order by our talented chefs. Just remember, good food is not fast and fast food is not good!

Along with our range of food and drink we also host events, such as gin and beer tasting, jazz nights and many more, keep an eye on our website for upcoming events!

We hope you enjoy your visit to us, we'll do our darndest to make sure you have a spiffing good time!

**Please note we do not take bookings through Facebook messenger, all enquiries must be emailed to hq@sutlersbar.com**

Marketing & Branding by Social Robot

Reviews

User

It’s International Beer Day!!
And there’s no place like Sutlers to celebrate it, with 16 draught taps and 6 real ales!!
Today I would like to introduce you two sweeties that had lot of attention recently!
... They are sweet and mellow, and will pair perfectly a summery afternoon time, or even as a dessert drink!
Brew York Rhubarbra Streisand - rhubarb milkshake pale - 5.5%
Tiny Rebel Stay Puft - Marshmallow Porter - 5.2%
Come to Sutlers and enjoy!
#beer #internationalbeerday #sutlers #york
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User

Pop in and try our array of soft drinks! Including our organic Belvoir fruit drinks, perfect for all of you designated drivers 🍋

User

We’re sorry!
Due the power cut in York we are regrettably having to close for this evening! We are trying to contact those of you who have booking for this evening but are having some trouble accessing our bookings! We’re very sorry!
But hope you all have a spiffing Friday night and we shall be back open for business tomorrow at 10am!

User

Did you know?!
We launched our new cocktail menu! With weather like this you need a cocktail (or two) 😎🌞

User

Final preparations for the Saltaire tap takeover being completed tonight.
5pm onwards Thursday 19th July 2018 First 100 are free
... 2 cask 4 draught lines
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User

COUNTDOWN! 2 DAYS ‘TIL FREE BEER!
We’re chuffed to announce that we will be hosting a Saltaire Brewery tap takeover this Thursday from 5pm!
With the first 100 pints being given for free why not pop down and have a try! 🍻
... But be quick before they go! Saltaire Brewery
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User

THE TIME HAS COME!! England vs Croatia! @ 19:00
Come and watch the Semifinals in our giant screen, comfortably in our top floor!!
Let's support all together!!
... England football team York City FC #cominghome #worldcup #football
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User

Ooooh look what our chums Vaqueiros are doing.
🇧🇪 Vs 🇫🇷
Experience tonight’s game with some top Brazilian street food and a table to yourselves. Brazilian beer, Brazilian food, Brazilian charm....just no Brazilian football...
... .....make an evening of it
Gooooooooaaaaaalllllllll! ⚽️
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User

One of our top chums, Dan Webster is releasing his 4th studio album, Devil Sky. An awesome album, in our humble opinion.
‘Playing cards in Late Night Bars’ is the opening track which catches up on the protagonists ‘Billy’ and ‘Stevie’ from ‘Playing cards’, the last track on his 2008 release Diamond Land.
Give a listen, preferably whilst at Sutlers having a tipple.
... Sutlers HQ
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User

Come on down and taste some of the finer things in life.
Today at 1pm

User

What’s better in this heat than an ice cold mojito in a perfectly air conditioned bar?? We can’t think think of anything so why don’t you pop along and join us!

User

Interested in top class whisky?

User

Celebrate 6-1 with our happy hour extended all day today!!
Featuring Williams Great British double G+T for £6.50

User

ATTENTION! ATTENTION!
We are extending our happy hour on gins ALL DAY!!
Have a double Williams Elegant Crisp or Williams Great British Extra Dry Gin with tonic for only £6.50, any time of the day!!
... #sutlers #york #gin #welovegin #ginpalace #happyhour
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User

Oh my! Have you seen the sun outside?
Let’s be honest. There’s no sun like the Spanish sun, but we can offer something that will transport you closer ;) ;) . Come to Sutlers and refresh yourself with this magnificent Gin!
... W&H Cubical Kiss is a Spanish Gin, fruity and refreshing perfect for these days! The best pairing for this gin is lemonade to add extra sweetness!
Cubical Kiss is prominent in botanicals such as Juniper Berries, Almond Shells, Buddha’s Hand, Sweet Orange and Bergamot. With the delicate aromas of the fruits of the forest such as Strawberries, Raspberries and Blueberries.
Do not miss it!! It’s selling fast!!
#sutlers #york #gin #welovegin #cubicalkiss #premium
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User

To celebrate world cucumber day we’ve partnered with Hendrick's Gin.
The first 28 visitors to bring us a cucumber get a FREE Hendricks and tonic! After those lucky 28, you can bring us your cucumber token to get your FREE Hendricks and tonic! 🥒🥒

User

CUCUMBERS!
Now that I have your attention, let’s celebrate World Cucumber Day with Hendricks Gin tomorrow the 14th of June!!
Go to Hendricks social media pages, and get your cucumber token. Activate it at Sutlers and get your FREE Hendricks gin and tonic!
... HOWEVER! The first 28 people giving us an actual cucumber will get a FREE Hendricks and tonic!!
Get your cucumber soon!!!
#worldcucumberday #cucumber #gin #hendricks #sutlers #york
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User

ATTENTION!! ATTENTION!!
SUTLERS HAS A NEW BURGER MENU!!
Come and try the BEST burgers in York!! They are homemade & handmade. Fresh and healthy!
... Beef, chicken and vegetarian!
From the traditional Hamburg to the massive Monumental, the spicy Cajún or the exquisite veggie Big Bertha.
Enjoy our new super tasty burgers like the spicy Diablo, the texmex Pistolero, the american style Return of the Mac, or the sweet and savoury Deep South!
#sutlers #york #burger #weloveburgers #menu #newmenu
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User

HEAR HEAR!!
Gin and Cocktail Masterclasses @ Sutlers!!
#sutlers #york #cocktail #gin #masterclass #drinks #welovefood #welovedrinks #welovegins #welovecocktails

User

We thought it looked expensive, but given the size of the portions it’s tremendous value and really tasty. I was beaten by a smoked salmon carapachio and I’d swear that I couldn’t buy that amount of smoked salmon in a packet from a fishmonger for less than I paid for the whole meal. I guess that they don’t sell many desserts!



Highly recommended: best meal we had in York.



Highly recommended

User

Very helpful... gave fab Gin expertise. 2nd time of visiting and still fab. Would say in peak service we wouldn't expect the same as we were allowed to smell and duscuss mixers which with a queue would be a frustration. Thanks again

User

Utterly a brilliant! 9 of us and the service we received from Joe and his team was truly outstanding! As well as amazing food, it was the perfect venue for our special occasion we were celebrating. Great cocktails too �Seriously recommend x

User

Never been here before not a great believer in reviews.... but from start to finish the service was fantastic...always asking if we we're ok and anything we needed... . Considering they were busy we didn't have to wait to long for either starter or our main..... portions were very generous and the quality was second to none...... I have read some reviews and think some people need to wobble their heads..... for the price which surprised me when I got the bill including drinks was brilliant..... definitely recommend this little gem in the Fossway and will always visit every time I'm in York....

User

Just returned home after our regular York trip. As usual, while we were tgere we called in on our favourite pub Sutlers. We've been regular customers on each visit and it's always supplied us with a superb range of beers, ciders and our absolute favourite, tiny rebel's marshmallow porter, "stay puft"

It's good to know this has a regular place on the bar. The staff too, always helpful friendly and welcoming, special thanks to Joe and Victor for getting it just right. See you all again soon for another porter. Cheers Alan and Julia.

User

I came to sutlers on Friday evening for a few drinks and dinner with my Mum, Mother in Law and Sister in law. This was my 2nd visit to the restaurant and it was so amazing, the food and drinks are very good. Food portions are big, the staff are all nice and welcoming but I couldn’t praise the waiter we had anymore. He was amazing. He always came to check on us and even gave us a free round of prosecco to toast my upcoming wedding. I didn’t get the gentleman’s name but he really was a credit to Sutlers. Thank you xxx

User

Have been a few times. t’s quite a compact venue and very popular so not always possible to get a seat! However early doors (I’m talking just after 12) plenty of space. Barman (he’s from Sunderland) very knowledgable on all the drinks and always ready to make a recommendation. Mixed two very nice gins for the wife and daughter and a lovely rich chocolatey beer for me! Food wise, I can recommend the spicy Cajun chicken burger ordered with extra bacon and jalapeños! Top notch and well worth a visit 👍🏼🍻

User

First time here to eat and will definitely be back, food and service excellent, thank you ��

User

Fantastic burger and great chips, did a groupon offer, which was a burger and cocktail for two for 25 quid, and all I can say was wow, I had the 'Return of the Mac' burger and it was fab! I've never had a burger with mac and cheese as a filling and it was to die for! I also had a mojito which was splendid as well! All in all it finished off our little break to York in great style and we will definitely come back again when we visit in the near future!

User

Fantastic bar. Excellent choice of gins with proper tonics, served in chilled copa glasses with loads of ice and fresh fruit/herb garnishes. Bar man very friendly and knowledgable. Introduced us to some very good local gins. Great location. Very nice atmosphere and spotlessly clean. Didn’t eat as we’d already booked elsewhere, but food looked and smelled great as it was coming out. Will definitely visit again and cannot recommend highly enough.

User

Fabulous home made meal, generous portion size, best meals in York, I would highly recommend them. Great friendly staff and atmosphere.

User

Fabulous atmosphere, lovely food and a great choice of drinks. The staff are very friendly, helpful and attentive. We love it here

User

Excellent service, lovely food. I will definitely be back. It was lovely to escape the tourist crowds of the centre. Hidden gem.

User

Dropped on this place by chance yesterday whilst in York and have to say it was fantastic. Food was delicious and a great choice of gins👍🏻

All the staff were very helpful and friendly, will definitely be visiting again, next time I’m in York

User

As gin lovers this is paradise! The place is lovely and welcoming and there are 120 Gins to choose from! Very enjoyable and very reasonable and all the staff we encountered were lovely xx can’t recommend enough

User

Excellent service and meal was lovely. Downside was we was next to the cold door, waitress did see if we could move but was too busy so put the heaters on for us. Another downside of us booking a table for 2, but then more people sit down next to you, so not very private!

User

Ten of us arrived last night after a afternoons racing. I was disappointed there were no cask beers to offer us. The gin selection was good for the ladies but us blokes disappointed with our hoppy substitute! Our starters were all good but again our mains were a big let down, huge platefuls arrived but we were all in agreement they lacked more sauces and gravy. The burgers and meatballs were dry and far too heavy, we all felt let down but the staff were lovely and couldn’t do enough for us. The menu was lacking a wider meat/fish option!

User

It's very difficult to score a venue when food and service are at completely different ends of the spectrum so I think the bad service has to pull the food score down to give a balanced 2.

Whilst I expect service for 5 people to be a little slower than the norm, I don't expect to be ignored, forgotten, and then pretty much treated as invisible due to the venue having a busy Christmas Saturday (mainly with drinkers and later booked parties I might add) at 3:40pm.



The food was generally very tasty, the spicy burger being particularly nice, but the chicken and carrot stew was a little weird, especially considering the beef and veg content added to what tasted like tomato soup, and having no chicken nor carrot!



The service unfortunately, was worse than terrible. Initially waiting 15 mins for a server can perhaps be forgiven as it was generally quite busy in the venue, but then having to wait a further 10+ minutes for him to find a working pen and write down the 'wine list' was starting to get us to the point of just walking out. Why we chose to stay at that point I don't really know, although it was warmer inside than out so that could have played a part.



Drinks and food finally ordered (it now being almost 4:30pm) we were then happy to wait for the kitchen to cook it, and as the venue prides itself on not being fast food we had no issues with waiting for that.



Minutes before the food arrived to then have someone drop a 'this table is reserved at 5:30pm' sign on our table was a bit of an annoyance, considering our food hadn't yet arrived, but we didn't expect an issue as food was due any time.



Then the food arrived and unfortunately the server didn't know what she was serving so it was a 'look under the bun to see the contents' situation, very unprofessional in my opinion but as the server looked very inexperienced we were disappointed but not surprised.



Then the final nail. Half way through eating instead of the usual 'How's you food?' type enquiry, we instead had a visit from the 'I've got another reserved sign to put on your table and I'm just going to move the contents of your table around to fit it on' lady. Suffice to say that was quickly picked up and thrown under the table.... I'M STILL EATING HERE!



Anyways, review is now done, table is now cleared (no I didn't want to finish the last of my food thanks) and we've now got 25 mins to down our drinks and get/pay our bill. Although to be fair I doubt they would even notice if we just walked out, shame I'm so honest!

User

Called ahead to enquire about vegan options, told it was all fine. Made a special trip and told no walk ins! Not the first time I've experienced poor food or service. They seem to have a management change this year as I visited before Xmas and it was lovely, been back a few times this year and they've either not had the vegan options mentioned on the menu or we've received money off coupons because of poor quality food, it's just not that good anymore.

User

We thought it looked expensive, but given the size of the portions it’s tremendous value and really tasty. I was beaten by a smoked salmon carapachio and I’d swear that I couldn’t buy that amount of smoked salmon in a packet from a fishmonger for less than I paid for the whole meal. I guess that they don’t sell many desserts!



Highly recommended: best meal we had in York.



Highly recommended

User

Very helpful... gave fab Gin expertise. 2nd time of visiting and still fab. Would say in peak service we wouldn't expect the same as we were allowed to smell and duscuss mixers which with a queue would be a frustration. Thanks again

User

Utterly a brilliant! 9 of us and the service we received from Joe and his team was truly outstanding! As well as amazing food, it was the perfect venue for our special occasion we were celebrating. Great cocktails too �Seriously recommend x

User

Never been here before not a great believer in reviews.... but from start to finish the service was fantastic...always asking if we we're ok and anything we needed... . Considering they were busy we didn't have to wait to long for either starter or our main..... portions were very generous and the quality was second to none...... I have read some reviews and think some people need to wobble their heads..... for the price which surprised me when I got the bill including drinks was brilliant..... definitely recommend this little gem in the Fossway and will always visit every time I'm in York....

User

Just returned home after our regular York trip. As usual, while we were tgere we called in on our favourite pub Sutlers. We've been regular customers on each visit and it's always supplied us with a superb range of beers, ciders and our absolute favourite, tiny rebel's marshmallow porter, "stay puft"

It's good to know this has a regular place on the bar. The staff too, always helpful friendly and welcoming, special thanks to Joe and Victor for getting it just right. See you all again soon for another porter. Cheers Alan and Julia.

User

I came to sutlers on Friday evening for a few drinks and dinner with my Mum, Mother in Law and Sister in law. This was my 2nd visit to the restaurant and it was so amazing, the food and drinks are very good. Food portions are big, the staff are all nice and welcoming but I couldn’t praise the waiter we had anymore. He was amazing. He always came to check on us and even gave us a free round of prosecco to toast my upcoming wedding. I didn’t get the gentleman’s name but he really was a credit to Sutlers. Thank you xxx

User

Have been a few times. t’s quite a compact venue and very popular so not always possible to get a seat! However early doors (I’m talking just after 12) plenty of space. Barman (he’s from Sunderland) very knowledgable on all the drinks and always ready to make a recommendation. Mixed two very nice gins for the wife and daughter and a lovely rich chocolatey beer for me! Food wise, I can recommend the spicy Cajun chicken burger ordered with extra bacon and jalapeños! Top notch and well worth a visit 👍🏼🍻

User

First time here to eat and will definitely be back, food and service excellent, thank you ��

User

Fantastic burger and great chips, did a groupon offer, which was a burger and cocktail for two for 25 quid, and all I can say was wow, I had the 'Return of the Mac' burger and it was fab! I've never had a burger with mac and cheese as a filling and it was to die for! I also had a mojito which was splendid as well! All in all it finished off our little break to York in great style and we will definitely come back again when we visit in the near future!

User

Fantastic bar. Excellent choice of gins with proper tonics, served in chilled copa glasses with loads of ice and fresh fruit/herb garnishes. Bar man very friendly and knowledgable. Introduced us to some very good local gins. Great location. Very nice atmosphere and spotlessly clean. Didn’t eat as we’d already booked elsewhere, but food looked and smelled great as it was coming out. Will definitely visit again and cannot recommend highly enough.

User

Fabulous home made meal, generous portion size, best meals in York, I would highly recommend them. Great friendly staff and atmosphere.

User

Fabulous atmosphere, lovely food and a great choice of drinks. The staff are very friendly, helpful and attentive. We love it here

User

Excellent service, lovely food. I will definitely be back. It was lovely to escape the tourist crowds of the centre. Hidden gem.

User

Dropped on this place by chance yesterday whilst in York and have to say it was fantastic. Food was delicious and a great choice of gins👍🏻

All the staff were very helpful and friendly, will definitely be visiting again, next time I’m in York

User

As gin lovers this is paradise! The place is lovely and welcoming and there are 120 Gins to choose from! Very enjoyable and very reasonable and all the staff we encountered were lovely xx can’t recommend enough

User

Excellent service and meal was lovely. Downside was we was next to the cold door, waitress did see if we could move but was too busy so put the heaters on for us. Another downside of us booking a table for 2, but then more people sit down next to you, so not very private!

User

Ten of us arrived last night after a afternoons racing. I was disappointed there were no cask beers to offer us. The gin selection was good for the ladies but us blokes disappointed with our hoppy substitute! Our starters were all good but again our mains were a big let down, huge platefuls arrived but we were all in agreement they lacked more sauces and gravy. The burgers and meatballs were dry and far too heavy, we all felt let down but the staff were lovely and couldn’t do enough for us. The menu was lacking a wider meat/fish option!

User

It's very difficult to score a venue when food and service are at completely different ends of the spectrum so I think the bad service has to pull the food score down to give a balanced 2.

Whilst I expect service for 5 people to be a little slower than the norm, I don't expect to be ignored, forgotten, and then pretty much treated as invisible due to the venue having a busy Christmas Saturday (mainly with drinkers and later booked parties I might add) at 3:40pm.



The food was generally very tasty, the spicy burger being particularly nice, but the chicken and carrot stew was a little weird, especially considering the beef and veg content added to what tasted like tomato soup, and having no chicken nor carrot!



The service unfortunately, was worse than terrible. Initially waiting 15 mins for a server can perhaps be forgiven as it was generally quite busy in the venue, but then having to wait a further 10+ minutes for him to find a working pen and write down the 'wine list' was starting to get us to the point of just walking out. Why we chose to stay at that point I don't really know, although it was warmer inside than out so that could have played a part.



Drinks and food finally ordered (it now being almost 4:30pm) we were then happy to wait for the kitchen to cook it, and as the venue prides itself on not being fast food we had no issues with waiting for that.



Minutes before the food arrived to then have someone drop a 'this table is reserved at 5:30pm' sign on our table was a bit of an annoyance, considering our food hadn't yet arrived, but we didn't expect an issue as food was due any time.



Then the food arrived and unfortunately the server didn't know what she was serving so it was a 'look under the bun to see the contents' situation, very unprofessional in my opinion but as the server looked very inexperienced we were disappointed but not surprised.



Then the final nail. Half way through eating instead of the usual 'How's you food?' type enquiry, we instead had a visit from the 'I've got another reserved sign to put on your table and I'm just going to move the contents of your table around to fit it on' lady. Suffice to say that was quickly picked up and thrown under the table.... I'M STILL EATING HERE!



Anyways, review is now done, table is now cleared (no I didn't want to finish the last of my food thanks) and we've now got 25 mins to down our drinks and get/pay our bill. Although to be fair I doubt they would even notice if we just walked out, shame I'm so honest!

User

Called ahead to enquire about vegan options, told it was all fine. Made a special trip and told no walk ins! Not the first time I've experienced poor food or service. They seem to have a management change this year as I visited before Xmas and it was lovely, been back a few times this year and they've either not had the vegan options mentioned on the menu or we've received money off coupons because of poor quality food, it's just not that good anymore.

User

We thought it looked expensive, but given the size of the portions it’s tremendous value and really tasty. I was beaten by a smoked salmon carapachio and I’d swear that I couldn’t buy that amount of smoked salmon in a packet from a fishmonger for less than I paid for the whole meal. I guess that they don’t sell many desserts!



Highly recommended: best meal we had in York.



Highly recommended

User

Very helpful... gave fab Gin expertise. 2nd time of visiting and still fab. Would say in peak service we wouldn't expect the same as we were allowed to smell and duscuss mixers which with a queue would be a frustration. Thanks again

User

Utterly a brilliant! 9 of us and the service we received from Joe and his team was truly outstanding! As well as amazing food, it was the perfect venue for our special occasion we were celebrating. Great cocktails too �Seriously recommend x

User

Never been here before not a great believer in reviews.... but from start to finish the service was fantastic...always asking if we we're ok and anything we needed... . Considering they were busy we didn't have to wait to long for either starter or our main..... portions were very generous and the quality was second to none...... I have read some reviews and think some people need to wobble their heads..... for the price which surprised me when I got the bill including drinks was brilliant..... definitely recommend this little gem in the Fossway and will always visit every time I'm in York....

User

Just returned home after our regular York trip. As usual, while we were tgere we called in on our favourite pub Sutlers. We've been regular customers on each visit and it's always supplied us with a superb range of beers, ciders and our absolute favourite, tiny rebel's marshmallow porter, "stay puft"

It's good to know this has a regular place on the bar. The staff too, always helpful friendly and welcoming, special thanks to Joe and Victor for getting it just right. See you all again soon for another porter. Cheers Alan and Julia.

User

I came to sutlers on Friday evening for a few drinks and dinner with my Mum, Mother in Law and Sister in law. This was my 2nd visit to the restaurant and it was so amazing, the food and drinks are very good. Food portions are big, the staff are all nice and welcoming but I couldn’t praise the waiter we had anymore. He was amazing. He always came to check on us and even gave us a free round of prosecco to toast my upcoming wedding. I didn’t get the gentleman’s name but he really was a credit to Sutlers. Thank you xxx

User

Have been a few times. t’s quite a compact venue and very popular so not always possible to get a seat! However early doors (I’m talking just after 12) plenty of space. Barman (he’s from Sunderland) very knowledgable on all the drinks and always ready to make a recommendation. Mixed two very nice gins for the wife and daughter and a lovely rich chocolatey beer for me! Food wise, I can recommend the spicy Cajun chicken burger ordered with extra bacon and jalapeños! Top notch and well worth a visit 👍🏼🍻

User

First time here to eat and will definitely be back, food and service excellent, thank you ��

User

Fantastic burger and great chips, did a groupon offer, which was a burger and cocktail for two for 25 quid, and all I can say was wow, I had the 'Return of the Mac' burger and it was fab! I've never had a burger with mac and cheese as a filling and it was to die for! I also had a mojito which was splendid as well! All in all it finished off our little break to York in great style and we will definitely come back again when we visit in the near future!

User

Fantastic bar. Excellent choice of gins with proper tonics, served in chilled copa glasses with loads of ice and fresh fruit/herb garnishes. Bar man very friendly and knowledgable. Introduced us to some very good local gins. Great location. Very nice atmosphere and spotlessly clean. Didn’t eat as we’d already booked elsewhere, but food looked and smelled great as it was coming out. Will definitely visit again and cannot recommend highly enough.

User

Fabulous home made meal, generous portion size, best meals in York, I would highly recommend them. Great friendly staff and atmosphere.

User

Fabulous atmosphere, lovely food and a great choice of drinks. The staff are very friendly, helpful and attentive. We love it here

User

Excellent service, lovely food. I will definitely be back. It was lovely to escape the tourist crowds of the centre. Hidden gem.

User

Dropped on this place by chance yesterday whilst in York and have to say it was fantastic. Food was delicious and a great choice of gins👍🏻

All the staff were very helpful and friendly, will definitely be visiting again, next time I’m in York

User

As gin lovers this is paradise! The place is lovely and welcoming and there are 120 Gins to choose from! Very enjoyable and very reasonable and all the staff we encountered were lovely xx can’t recommend enough

User

Excellent service and meal was lovely. Downside was we was next to the cold door, waitress did see if we could move but was too busy so put the heaters on for us. Another downside of us booking a table for 2, but then more people sit down next to you, so not very private!

User

Ten of us arrived last night after a afternoons racing. I was disappointed there were no cask beers to offer us. The gin selection was good for the ladies but us blokes disappointed with our hoppy substitute! Our starters were all good but again our mains were a big let down, huge platefuls arrived but we were all in agreement they lacked more sauces and gravy. The burgers and meatballs were dry and far too heavy, we all felt let down but the staff were lovely and couldn’t do enough for us. The menu was lacking a wider meat/fish option!

User

It's very difficult to score a venue when food and service are at completely different ends of the spectrum so I think the bad service has to pull the food score down to give a balanced 2.

Whilst I expect service for 5 people to be a little slower than the norm, I don't expect to be ignored, forgotten, and then pretty much treated as invisible due to the venue having a busy Christmas Saturday (mainly with drinkers and later booked parties I might add) at 3:40pm.



The food was generally very tasty, the spicy burger being particularly nice, but the chicken and carrot stew was a little weird, especially considering the beef and veg content added to what tasted like tomato soup, and having no chicken nor carrot!



The service unfortunately, was worse than terrible. Initially waiting 15 mins for a server can perhaps be forgiven as it was generally quite busy in the venue, but then having to wait a further 10+ minutes for him to find a working pen and write down the 'wine list' was starting to get us to the point of just walking out. Why we chose to stay at that point I don't really know, although it was warmer inside than out so that could have played a part.



Drinks and food finally ordered (it now being almost 4:30pm) we were then happy to wait for the kitchen to cook it, and as the venue prides itself on not being fast food we had no issues with waiting for that.



Minutes before the food arrived to then have someone drop a 'this table is reserved at 5:30pm' sign on our table was a bit of an annoyance, considering our food hadn't yet arrived, but we didn't expect an issue as food was due any time.



Then the food arrived and unfortunately the server didn't know what she was serving so it was a 'look under the bun to see the contents' situation, very unprofessional in my opinion but as the server looked very inexperienced we were disappointed but not surprised.



Then the final nail. Half way through eating instead of the usual 'How's you food?' type enquiry, we instead had a visit from the 'I've got another reserved sign to put on your table and I'm just going to move the contents of your table around to fit it on' lady. Suffice to say that was quickly picked up and thrown under the table.... I'M STILL EATING HERE!



Anyways, review is now done, table is now cleared (no I didn't want to finish the last of my food thanks) and we've now got 25 mins to down our drinks and get/pay our bill. Although to be fair I doubt they would even notice if we just walked out, shame I'm so honest!

User

Called ahead to enquire about vegan options, told it was all fine. Made a special trip and told no walk ins! Not the first time I've experienced poor food or service. They seem to have a management change this year as I visited before Xmas and it was lovely, been back a few times this year and they've either not had the vegan options mentioned on the menu or we've received money off coupons because of poor quality food, it's just not that good anymore.

More about Sutlers

Sutlers is located at 54-56 Fossgate, YO1 9TF York
01904625226
Monday: 11:00 - 23:00
Tuesday: 11:00 - 23:00
Wednesday: 11:00 - 23:00
Thursday: 11:00 - 23:00
Friday: 10:00 - 00:00
Saturday: 10:00 - 00:00
Sunday: 10:00 - 23:00
http://www.sutlersbar.com