York Teaching Hospital Nhs Foundation Trust

"As a new member of the Nursing Team, area and service user, I can honestly say my experience of this Hospital, has been outstanding..."
Some excellent feedback for everyone at the Trust from a new member of the nursing staff. #caringwithpride

More Star Award recognition, this time for our Patient Access team at York Hospital.
Nominated by Nicki Rodgers, Patient Access Improvement Manager, members of the Patient Access Team are praised for the care and compassion given to an elderly gentleman who had presented himself to the main outpatient reception desk at York Hospital.
The gentleman was alone, very confused and did not know why he had arrived at the hospital. Concerned for his welfare they offered care and com...fort in the way of food, drinks and conversation - while trying to help him and latterly while waiting for the police to arrive to help this vulnerable patient.
Concerned when they hadn’t heard anything and it was becoming late, the team sought advice from the mental health team. After running some checks the mental health team confirmed that the gentleman was diagnosed Alzheimer’s and requested for him to go to the Emergency Department where the team were on standby to care for him until the police arrived.
‘I feel these four individuals showed the utmost care and compassion towards this gentleman in what will have not only been a very confusing situation for him, but could easily have turned distressing. They treated the individual with respect and went above and beyond to be helpful in their care of him.’
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Well done to the The MCU transport team (represented by Deputy Transport manager, Phil Bland, left) for their recent Star Award.
The team were nominated for a Star Award by Lizzie Walker, Lead Chemotherapy Nurse for the work they do every day - from the pride they take in the unit and their interactions with patients, to the support they offer the chemo nursing staff.
On this particular occasion, they are recognised for the work they performed when the trailer developed a fa...ult which threatened to close the fully booked service for the following day as it was not driveable. Knowing the importance of keeping the unit on the road, the team arranged to go to Leeds to collect a part for the trailer and remained at the depot until they had managed to fix the problem, which by that time was very late in the evening. ‘When you think they can’t get any better they go above and beyond as they did on this occasion. They are an absolute asset to the MCU team and Trust.’
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"I am the Security and Car Parking Manager and an Accredited Security Management Specialist, for the Trust.
"I work in the Safety Department within Estates and Facilities providing guidance, advice, support and help to all staff and service users throughout the Trust. I also manage the Senior Program Support Officer for CCTV and the Security Admin team who provide all of the Trust ID cards and parking permits for all staff.
"I started my time with the Trust in March 2010 a...
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Congratulations to staff from of Lilac Ward, the Theatre Recovery Team, Palliative Care Team, Catering, Bed Managers and Macmillan team all at Scarborough Hospital for their recent star award.
The teams and individuals were recognised for making a dying patient’s final wishes come true, by organising a wedding within a day, following the devastating news that she only had days to live.
Pulling together, the teams were able to plan and deliver a ‘traditional’ wedding, despite ...the unusual hospital setting and sad circumstances. The event included everything from a cake, confetti, bubbly, a bouquet and buttonhole and music, to a professional photographer. And not content with choosing a dress for the bride on her behalf, the team selected a few for her from a local charity shop so that the final decision was hers. Sadly the bride passed away later that night but in the sure knowledge that her wish had been fulfilled.
All involved were thanked for making these final hours memorial and special, and for truly displaying the Trust values. ‘All of the teams should be so proud of their care and compassion displayed in achieving this wedding in less than six hours. I know they all think it is just in a day's work; but this is outstanding care; care at its best.’
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"I work as a Consultant in Elderly Medicine. I am also the Trust’s Dementia lead.
"I grew up and qualified in Leeds and have never worked outside of Yorkshire! It’s sometimes hard to believe but it has been 18 years since I was appointed. I was attracted to Elderly Medicine soon after my house jobs because of its emphasis on team working, holistic care and the wide variety of conditions we see. I work on Ward 23 which is a general elderly ward and Ward 37 which is a medical ...ward for older patients with Delirium and Dementia.
"Hospitalisation for patients with Dementia and Delirium can be a frightening experience and can also be associated with adverse outcomes such as falls and increased length of stay. It can also be very stressful for relatives and carers. We aim to assess such patients on Ward 37 which is a specialist ‘Dementia friendly’ ward. It is remarkable that so many patients settle soon after transfer without the use of sedative drugs what we have termed ‘The Ward 37 Effect’!
"I enjoy the all-inclusive assessment of our patients with medical, mental health and social needs. We attempt to personalise care plans and understand the individuals beneath the medical labels. We are truly multidisciplinary and an important part of our role is supporting relatives and carers during this period. The work can be challenging due to diagnoses and problems not always being obvious at the outset.
"One of the biggest changes I have seen since qualification is how Dementia is slowly but surely gaining recognition nationally at the highest level. What used to have the terrible label of ‘senility’ is now a fully-fledged medical condition which sits proudly beside cancer and stroke in importance. I am pleased there is a National Strategy for Dementia and there are now clear standards in place for training, care in hospital and we regularly audit our practice. We have dramatically reduced the use of potentially harmful sedative drugs over the years.
"Despite the fact there is currently no cure for Dementia, there are many interventions available to support and alleviate the effects of Dementia. This is an area of very active research so I hope some new effective treatments will not be too far away.
"The NHS is a great institution and we must all do our utmost to safeguard it." #NHS70 #facesoftheNHS
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York Teaching Hospital NHS Foundation Trust is looking for a Mechanical Shift Relief Technician.
The role is critical to the Estates Department's maintenance support service and is demanding and varied as it covers a range of engineering services.
The role offers a significant opportunity to contribute to the smooth functioning and maintenance of a range of engineering services in the Trust's clinical and non-clinical facilities of a very busy directorate and to be part of ...a team that is constantly working to improve the quality and safety of the Trust's healthcare facilities
For more information, click the link below.
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York and Scarborough Hospitals are looking for Maintenance Craftsperson’s (Electrical) to join our Estates and Facilities Team.
The successful candidate will have a good general knowledge of Electrical / Mechanical services and engineering maintenance backed up by a BTEC, City and Guilds Craft Certificate or NVQ 3 qualification in either a mechanical or electrical engineering discipline, have successfully completed a recognised apprenticeship or equivalent certified training ...and have at least 3 years post-apprenticeship experience.
The role requires the person to have a good knowledge of healthcare infrastructure, electrical systems and associated equipment such as heating and ventilation systems.
For more information, click the link below.
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York Teaching Hospital NHS Foundation Trust is looking for an Electrical Services Manager to join our Estates and Facilities Team.
The role offers a significant opportunity to contribute to the smooth functioning and maintenance of a range of engineering services in the Trust's clinical and non-clinical facilities and to be part of a team that is constantly working to improve the quality and safety of the Trust's healthcare facilities.
For more information, click the link below.

If you're in the area today, pop along to Bridlington Hospital where the Friends of Bridlington Hospital are once again giving up their time to raise money for our Trust. Today they are out in force selling homemade fruit pies, quiches and cakes.

York Teaching Hospital NHS Foundation Trust is looking for a Mechanical Services Manager to join our Estates and Facilities Team.
The role offers a significant opportunity to contribute to the smooth functioning and maintenance of a range of engineering services in the Trust's clinical and non-clinical facilities and to be part of a team that is constantly working to improve the quality and safety of the Trust's healthcare facilities.
For more information, click the link below.

"I am a senior physiotherapist specialising in cardiac rehabilitation.
"I joined York Trust in 2001 having worked at the Leeds Nuffield Hospital and Pinderfields, Derby and Nottingham City hospitals.
"I have always been interested in human biology and my first degree was in physiological sciences at Newcastle. I quickly realised that this did not lead to a vocational occupation other than teaching, lecturing or research. I took time out as a PE teacher at a private school and... was successful in gaining a place at Nottingham School of Physiotherapy. Through this I developed a real interest in cardio thoracic surgery, ITU respiratory and also in burns and plastics as you treat patients acutely who have serious conditions and then get to work alongside them for rehabilitation. This is still very true to elements of my current role.
"I’ve had the privilege of volunteering my skills which has included 10 years at the finish line of the London marathon! I also volunteered abroad linking with leprosy hospital charities in South America, Nepal and Indonesia.
"Within my current role I work in a multidisciplinary team to build client confidence and fitness towards very personal goals following heart problems. This is the most rewarding part of my role, enabling clients to get their life back, discover a new ‘normal’ that can sometimes lead them to a better place than they felt they were before their heart event. We hold cardiac rehabilitation classes offering a programme of exercise and information sessions to help them get back on their feet. By having the right treatment, such as being on the optimal drug therapy regime and being empowered to control their risk factors and make lifestyle changes, people can transform their lives.
"There has been a huge shift since I first trained as a hands-on physical therapist who was taught to observe, palpate, and deliver treatments. Now we work more towards long term chronic condition management, motivational interviewing and self-empowerment of clients so that by their own efforts they can take ownership and self-manage their condition. This type of approach is vitally important so that people can learn to prevent and manage their long term health conditions in the future." #NHS70 #facesoftheNHS
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“I’m a doctor in the Emergency Department at Scarborough Hospital.
“I have been in the region since 2010 when I first started my training at the Hull York Medical School, and since qualifying in 2015 I’ve worked for the Trust in a number of different areas. I’m from the South East and didn’t plan on living and working here, but I really like it and so haven’t got round to leaving yet!
“I can’t pinpoint exactly when I decided I wanted to be a doctor, but certainly when it cam...e to applying for university, there wasn’t another course I wanted to do, or even considered if I’m being honest, so I guess that’s when I realised that medicine was the thing for me.
“For me, the Emergency Department showcases that fundamental tenet of the NHS, universal access to healthcare that is free at the point of delivery. Whoever you are, whatever problem you have, whether it is day or night, we will do our utmost to fix it.
“I really do love my job and one of the best bits is the randomness, the unpredictability, the variety. I can be with a five-year old who has asthma, then see someone in their sixties having a heart attack who needs to be transferred to Hull for emergency treatment, then put someone’s shoulder back into place after they’ve dislocated it whilst out mountain biking, before admitting an elderly person with a chest infection who can’t cope at home and then stitch up a cut on a rugby player’s head…and all before lunch - if I get it!
“I’m at the start of my career in the health service, but even in the short time that I’ve been working I’ve seen it get much busier. There are more and more people needing to be seen. Sometimes I wonder how many of them would be in the waiting room if the NHS didn’t exist as it does. Partly because some of them really don’t need to be there but more because I suspect that there are a lot of people who simply wouldn’t be around today without the care the NHS has given them over past seventy years.
“The best bit of advice I’ve been given is called the ‘grandma rule’. The essence of it is to treat everyone like they’re your grandma. If you wouldn’t do it - for example an investigation, treatment or procedure - to your grandma, then do you really need to do it at all? This really makes me think about the investigations that I do, especially in the emergency department, and whether they have a meaningful impact on a patient’s journey.” #NHS70 #facesoftheNHS
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Lovely Friday fun today for ward staff who have achieved the coveted Gold Standard. Celebrating with tea and cakes - well deserved everyone!

York Hospital NHS Foundation Trust are looking for a dynamic individual with a clinical background to join our cancer workforce on a fixed term contract of 29 months. The successful candidate will work towards achieving our ambitions of implementing elements of the Recovery Package into pathways to support our patients and our local population.
To find out more and to apply, please click the link below.

Fantastic and heartwarming feedback for our maternity services 🤗🌟

Following the very successful Look Good Feel Better UK sessions for women hosted at Scarborough Hospital, we are delighted to hear that the service has now been extended to support male patients undergoing treatment for cancer.
‘Look Good …Feel Better’ sessions are designed to support men to combat the visual signs of cancer treatment – it is perfect for people undergoing treatment or those who have recently finished.
The session will take place at the Scarborough Sports Vill...age on Wednesday 19 September and will run from 1pm – 3pm. Patients must be pre-booked to attend a session and those attending the session will not pay for parking on the day and will enjoy complimentary drinks during the afternoon.
To book a place at the session or for more information contact Teresa Hartley on 01723 712606.
Learn more about the Look Good, Feel Better charity at https://www.lookgoodfeelbetter.co.uk/
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“I am a District Nurse based in the East of York, managing a team comprising of six staff that cover a large and busy geographical area, visiting patients in their own homes.
“I have worked for the Health service for 16 years and before coming into community my background was in renal medicine and transplantation, working in the regional centre in Leeds and as Transplant Sister in Bradford. I also have experience of vascular and general surgery.
“Thanks to my vocation I have ...also had the opportunity to work abroad, spending four years in the Netherlands. The experience was both enjoyable and hard work, having been required to learn Dutch too which saw me inadvertently keep patients amused with many comedic mispronunciations! Despite the difficulty, it was great fun and a hugely rewarding experience.
“I know from my time in the Netherlands that the NHS is much respected and revered, predominantly because of its founding principles of being free at the point of access considering healthcare in the country is insurance based.
“District nursing is a really important piece of the healthcare landscape and every day I feel a huge sense of pride in being able to provide totally holistic care and support for patients and their families within their own homes and communities, enabling them to stay well and maintain independence at home.
“The most rewarding element of my work is the privilege I have of nursing those who are nearing the end of their lives and who have chosen to die at home surrounded by loved ones. This element of palliative care is where I feel the district nursing and the community palliative care teams are exceptional, it is extremely humbling and certainly puts things in perspective.
“The work we do is extremely varied and often challenging with many scenarios requiring us to work alone and make decisions quickly in acute situations. With a lot of travel involved and patients with complex health, social and mental needs, no two days are the same, which means the job is always interesting.
“District nursing has changed so much over the years as advances in medicine & technology have developed, and with that the ability to support and maintain people at home with widely experienced district nursing staff, it’s certainly not all tea and cakes – a popular historical view of community nursing!
“There is a great sense of camaraderie and humour within nursing, particularly within community nursing, and it’s these bonds of friendship that are the glue that binds us together through good times and bad” #NHS70 #facesoftheNHS
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The Trust is recruiting for a Lead Nurse for Infection Prevention and Control. A broad experience in general nursing and experience in infection prevention and control is essential.
If you are a confident, transformational leader who wants to work as part of an ambitious, forward-thinking team, we would like to hear from you.
Follow the link below for more details or to apply now.

Would just like to say Thankyou to the wonderful nurses & Drs in the colposcopy department, I have just had my second lot of treatment for abnormal cells on my cervix and every single person has made me feel so at ease, calmed my nerves and explained everything thoroughly to me which has helped to keep my anxiety down whilst waiting for results etc especially the wonderful nurses who sit talking to you throughout the procedures to help take your mind of what's happening. In what has been a worrying time for me I couldn't have asked for better care... You are all amazing x

Went into walk in centre at York hosp. The level of care was exceptional my sister suffers with asthma and has a infection on her chest, her breathing was quite bad, she was seen within 15 mins to be assessed, then we waited about 3/4 hr saw the GP on call who said she had done the right thing by coming in straight away to catch the infection b4 it took hold, had excellent treatment and care and made to feel reasured. The NHS are absolutely fantastic can't thank them enough.

Thank you so much to the Maxillofacial Surgeon and her co-worker this afternoon.



These 2 wonderful ladies made me feel at ease, told me all the information required & made me feel I was being well and truly looked after.



Their personalities were both amazing and that also goes to the 2 nurses I was greeted by this afternoon who were also just as lovely.



You're doing an amazing job - thank you!!!

Thank you so much to ALL the staff that helped my daughter and myself today in the A&E department. Lindsay, Jonathan, Lydia (from ENT) and another great guy whos name i didnt catch. Every single one of you were fantastic and went out of your way to reassure violet and help keep me calm. What an amazing team � xx

Originally from Berkshire and just visiting York, I was admitted here with chest pain and a numb arm on Tuesday night, with a heartrate of over 204. I was brought in by ambulance, straight to Recus where I had to be shocked then up to CCU where I have just been discharged. From the paramedics to the staff working in Recus and CCU, I can honestly say, the best care I have ever recieved. The staff were so efficient and empathetic the whole way through. Im incredibly grateful. Thank you so much!

Massive Thankyou to all staff that have looked after me on ward 32 they are outstanding and have done an exceptional job of looking after me and informing me of what is going on the consultants,doctor,nurses and health care staff are fabulous and have gone given me my family an excellent standard of care! The staff have made me laugh when I have not wanted to laugh or felt very very poorly! I am truest thankful for everything all the staff have done for me! ������

In June of 2017, I severely injured my knee at work. The ambulance crew took me directly to YTH. Upon arrival, I was seen in a very timely manner and sent for the customary x-Ray. Following this, I was told that my injury was serious enough that they were going to admit me.



The very next morning I was taken for an ultrasound on my knee as the x-ray from the night before hadn’t come up with a sign of bone injury, so this was to establish the condition of the soft tissue. It turned out that I had basically completely snapped my patellar tendon which meant that an operation was needed to repair it.

I was incredibly anxious as the last time I had an operation as kid, I panicked like no one’s business! The staff were incredibly helpful and reassuring all throughout the ordeal. The ward nurses were absolute diamonds and did their best to help with the pain, which on one particular night was so severe that I woke up the entire ward because my leg decided it wanted to randomly twitch violently, which pulled on the staples and.......yeah I screamed like a girl! I never felt pain as intense as that before!



The anaesthetist was VERY professional and managed to reassure me that, despite my protests, a spinal anaesthetic was the safest all-round option. Unfortunately, though he could not find the target with his needle (it happens) and having felt the scrape of the needle on one of my vertebrae (one of the most sickening feelings I’ve ever had) he said he would be kind to me and put me fully under. The next thing I knew, I was in the recovery room! Very surreal experience as I was absolutely high as kite on painkillers! There was a lovely Spanish lady who attended to me. She made sure I was as comfortable as possible and brought me some medication t stop me from feeling sick and then laughed because even in my extremely cozy state, I somehow managed to ask her for a glass of water in Spanish! Lord knows how I remembered that at that moment! Hahaha.



Every single member of staff that I encountered at YTH was professional, friendly and very helpful. Upon my discharge from the ward, I asked my dad to take t20 quid from my wallet and buy some boxes of chocolate for the ward staff. They definitely deserved it and are a credit to the profession!

It astounds me that some people want rid of the NHS, those people should be ashamed! The doctors and nurses etc actually at ground level are the cream of British healthcare and they deserve recognition as such! And a bloody big pay rise!

I would like to say a huge thank you to everyone at the eye clinic today. Mum was there for her first treatment and even though it was a long day and she was seen by lots of different medical staff, every single one of them were fantastic! They treated my mum so well and were so kind and caring we are both so grateful. Thanks guys ��

I was recently in hospital and my experience has 2 parts. I was in the A&E department with a fair amount of pain. The nurses on staff were helpful and compassionate, and although the waiting times are fairly long, they kept smiling. I was seen after around 2 hours, which was to be expected. After being seen, I was asked to go back to the waiting room to sit until a specialist could come see me. The chairs were not helping with the pain I had, and for another 4 hours I waited to be called in to be seen.



After 3 hours in the A&E waiting room I was sent up to ward 14 to be examined, where I waited for another hour before I was told I was going to be admitted. I was then escorted to the extended stay ward where the consultant came and saw me. By this time I was in a fairly severe amount of pain. He was all the time reassuring and very kind. As this was my first time being admitted I was very anxious and after waiting till 10pm to be seen I was also tired. The nurses that were working were fantastic, and very attentive to me during my stay and even found a bed that helped with my back pain.



One nurse in particular was without a doubt my saviour. She helped when I was in pain, had anxiety about my cannula, and was very focused on the care that she gave when giving medication.



Without the nurses and doctors at this hospital, and the time and effort they put into a job that is very stressful, my time at the hospital would have indeed not been pleasant. If I become ill again (and I hope I dont) I would always choose York as the hospital to be seen at.



The staff are incredible. Although the chairs in A&E could use an upgrade. All in all York is the best place in North Yorkshire for healthcare. I hope the good work by brilliant people continues!

I just want to say a massive thankyou to all the a&e staff and nurses and drs on ward 36 at York district hospital. I was admitted last night and the care compassion and dignity which was shown not only to myself but the elderly ladies I shared a room with was second to none. 5* just doesnt do them justice.

Disappointed I can only give 5 stars, wish there was an option for 11 stars out of 10. I know first hand how much pressure NHS staff are under at the moment, as I also work here at the hospital! It is very weird being a patient, and not being able to crack on with some jobs!



I feel exceptionally fortunate and quite moved to have received this level of care and kindness full stop. For this to be the case in spite of all of the challenges the NHS is facing at the moment is amazing. I am typing this from my bed in ward G1 where I was admitted at around 1.30pm yesterday with a quincy on my tonsils. A and E, ENT and ward G1 all of your staff have been amazing, such professionals!



You are all so reassuring, kind, caring and lovely people! Ignore the negative press about the NHS - you are going way above and beyond, us patients are so lucky to have people like you!



I should be totally fedup, having had more jabs than a second hand dart board but I'm not! I feel in very safe hands and exceptionally well looked after! My room is so clean, cleaner than any hotel room I've ever stayed in and the food has been great! My visitors were all impressed by the staff, level of care and room too!



My partner had a lumbar puncture on Tues 6th Feb at 2.30pm and we were also v impressed with the staff in Medical Elective Services. When I am better I will email all the depts involved as you guys should never forget the difference you make to people's lives everyday! :) :)





I would definitely recommend all of these departments to my family and friends. 😊 😊

Cannot thank the staff in A&E today enough. Came in after a fall and was seen very fast and everyone was so nice and kind and caring. Thank u all so much, you all do an amazing job 😊

Came into A&E on Saturday 5th May from Wistow with a now diagnosed broken knee. From the the responder, paramedics, A&E staff, xray and CT scan staff and now the wonderful staff on Ward 28 really feel looked after. Awaiting an operation so going to be transferred to Hull at some point but love my little ladies ward here in 28.

Big thank you to:

The paramedics at YAS.

The ED department especially Sister Barbara and HCA James.

The staff in the Imaging departments CT and MRI.

Ward 28 especially RN Chloe, RN Chris, the Boss RN Dan, Eddie the Physio, and all the lovely HCA’s and Doctors.

Thank you also to the medical and nursing Critical Care Outreach Team for keeping a watchful eye on me.

Everyone’s kindness, care and professionalism is very much appreciated. I felt safe and very well cared for. I am very lucky and I’m extremely grateful to York hospital and the NHS. Long live the NHS.

X

P.s. I know that many more professionals are involved in the running of a hospital and I extend my thanks to them all: pharmacy, domestic, catering, portering and way too many more to mention �

Amazing staff on duke of kent at Scarborough. As always they give 110% into everything 4.5years ive been a regular with my son Jack & i wouldnt trust anyone else, always so supportive, caring & kind, thankyou for all your hard work you all do, your all amazing x

Absolutely phenomenal care by the team in maternity: G2 & G3 and the labour ward. Me and my partner were blown away by the level of care provided and the love with which it is delivered. It is difficult to explain just how the special the people are that work there and what an amazing job they do, but I will never forget it. Certainly world class.

A HUGE thank you to York A&E staff who looked after my son Zachary(6) on March 24th after suffering a brain haemorrhage very unexpectedly! From the receptionist who listened and took immediate action calling a nurse. The nurse who rushed us straight through and grabbed the Dr. The Dr who saw him immediately and ordered more tests. The radiologist who was there on a Saturday who saw him immediately. The nurse’s who checked on him. The Crash team who attended immediately - the 3 or 4 anaesthetists who arrived and worked on him in a gentle and reassuring manner. The on call consultant(S) that turned up. (Many of them!!!) The HCA that showed us to a family room. Luke the paed consultant that Introduced himself and explained things to us. There were literally over 10 amazing professionals who calmly held an MDT in resus to decide On the best treatment option for Zac. While also reassuring Zac and two panicked parents. The lovely ambulance guys and two anaesthetists who stopped what they were doing and escorted Zac and I with blue lights to LGI. Checking on him and reassuring me all the way there. We literally CAN NOT THANK YOU ENOUGH. You were all amazing! We are forever thank full.

If there is one thing we would share to all - is PLEASE use A&E for what it was meant for - An accident or an emergency. We have a truly amazing service in the nhs and it’s staff. Please don’t abuse it. To those that had to wait longer to be seen that day. Sorry- but they were literally saving my sons life. We still have a long journey ahead but Zac is home and he will be back to drop off some well deserved biscuits/choc’s for all very soon. Emma (& Mark his eternally grateful mum and dad) x

The hospital itself is great with great staff and very caring, the problem I have is with the new appointment lime several days trying to call and finally today after being on hold 13 minutes, the operator must of pressed wrong buttons and I was cut off , called back and back to 15 not wasting my call time , really needs making better

I have previously experienced nothing but exceptional care at york hospital. However yesterday I was disappointed to turn up for an MRI with contrast having not been informed either via telephone or in the paperwork that you are unable to breastfeed for 24hours after having the contrast dye. I had therefore not been able to prepare and express milk. I had double checked the leaflet and there was nothing in that or in the letter regarding breastfeeding and contrast dye. I would suggest that it should be added to the information, so other breastfeeding mothers don't find themselves in a similar predicament.