Bannatyne Health Club

Really great staff and an intense yoga class. Reasonable size gym and spa considering its location.
The place could do with a refurb though! Quite tatty...

By far the worst gym I ever been. Facilities and equipment are poorly working and not clean properly. Not fully equipped with gym necessary machines i.e. there's no equipment for legs! Very small room for work out and at peak times it's so busy you can barely move around. Never had my introduction or any assistance from the employees when I first joined. Personal trainers only help you if you book a lesson with them. Better spend your money and time to any other gym because once you join you are sort of trapped with them and their excessive terms of service.

They keep cancelling the classes without any notice. u turn up and its cancelled so you go back home and its so annoying...

This club is going through some renovation soon, very old style changing rooms where you have to bring your own lock? They do provide them free in reception.. They are making changes fingers crossed

Slowly being run into the ground, chipping away at the things that make it worth paying the premium: equipment falling apart, showers no longer maintained, "perks" of tea and coffee / cereal being removed.

Boycott "Bannatyne Gym" when your membership expires. Join another, but ask the question about security and compensation if a theft occurs. Ask to see the insurance documents and ask where it states. That in the case of theft from a locker, no compensation will be paid. If they refuse show the documents, there should be a notice displayed in the Gym showing that they have insurance and the Insurer's name on it. Contact them directly and ask the question. It wouldn't surprise me to find that they are covered but "Bannatyne Gym won't put a claim because the premiums will go up.

More than a Health club this is a spa, except that for a spa you'd expect the men's changing area to be nice and it's not! Really not! The machines are high spec, but two whole walls are taken up by cardio equipment, which leaves no room for weights and resistance equipment. I could not really get a proper workout here. Not sure why I kept paying over £60 a month for this gym.

Slowly being run into the ground, chipping away at the things that make it worth paying the premium: equipment falling apart, showers no longer maintained, "perks" of tea and coffee / cereal being removed.

Dreadful customer service, no clear structure on cancelation / freeze of your membership, internal processes are messed up. Tried to cancel my membership twice, but both times due to customer service mistake I had to pay additional month fee.

Changing rooms are disguasting, dirty and stinky. The worst gym and customer service in London, will not advise to anyone.

Would have given 0 stars but it wouldn't let me. Disgusting changing rooms, worse than my old school ones. Desperately needs a refurbishment (although apparently it's just had one), dirty walls, floors, towels chucked all over the place and a thick layer of dust over the equipment. Of course they do a great job of showing you the only parts that look reasonable, and don't show the changing rooms before you join.