York Sport Village

Every time we go here the kids pool is closed due to staff ringing in sick! Yet still charged full price so someone is benefiting an not the customer, aatitude towards this by the staff also stinks

Positive: Great gym and swimming pool. New equipment, clean place. Helpful staff.

Negative: Sometimes a bit too crowded. Jacuzzi a bit small, same with the two saunas. People using these facilities are sometimes too loud (especially foreigners from Asian countries who might not be familiar with the British culture yet).

I would give 4.5 stars if I could :)

My kids come here for swimming lessons, the instructors are excellent and the kids really enjoy it.

Completed a trial period at YSV and impressed with the variety. It’s a bit out of the way from York centre but has an excellent bus service, large bicycle and car park areas. Gym is big, with equipment in excellent condition and wide variety. Pool is a bonus too. Shower facilities are really good, clean and plenty of space.

Large number and variety of classes which you have to book in advance. The more popular ones are often full so have to keep checking each day for cancellations. The floors in the fitness studios were very slippy but that didn’t bother many people, just me for some reason? Online booking system is convenient and works well, it only needs slight adjustments to make it more straight forward to use.

Staff seem nice, no hard sell to join or leave. Had very little staff interaction during membership due to the electronic band system. Offer lots of introduction discounts and membership prices are excellent value for money compared to other fitness facilities in York.

Wonderful Customer service and fantastic facilities makes York Sports Village an excellent place to visit and play our football.

The whole place is underpinned by an Admin Team and customer service strategy that really emphasises CUSTOMER SERVICE.

Great stuff!
Thanks
Piksel FC